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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
970 Reviews

970 Reviews of Audi Wyoming Valley - Service Center

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October 08, 2024

The dealership is always very professional and helpful. I am extremely impressed with their help when I bring my Audi A3 in for service. Brian has a complete record of all the maintenance done in my car wh More

by CATHYBOYYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Laskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Rogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your wonderful experience with us! We’re thrilled to hear that your car-buying journey was one of the best you’ve ever had. It means a lot to us that you drove nearly two hours to visit our dealership, and we’re delighted that the Q5 was exactly as described. Kyle and the rest of our team strive to make every part of the process as seamless as possible, from selecting the right vehicle to coordinating transport. We’re glad to hear that Kyle was able to assist you in connecting with the auto transport company and that everything went smoothly for you. Your satisfaction is our top priority, and it’s feedback like yours that motivates us to continue providing excellent service. If you or your son ever need anything in the future, whether it's service, advice, or assistance, please don’t hesitate to reach out. Safe travels to South Carolina, and we hope to see you again soon!

October 06, 2024

The Audi Wyoming Valley service department Is always courteous, professional efficient. They took care of all of my requested service and provided a comprehensive status check of my vehicle. Very plea More

by famurin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your wonderful experience at Audi Wyoming Valley! We're thrilled to hear that our service department met your expectations with courteous and professional care. At Audi Wyoming Valley, we strive to provide our customers with efficient service and a comprehensive understanding of their vehicle’s needs. It’s great to know that we were able to address all your service requests and provide you with a thorough status check. Your satisfaction and recommendation mean the world to us, and we truly appreciate your trust in our team. If you ever have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

October 06, 2024

Prompt courteous service all word done in reasonable time frame x x x x xx More

by genedc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to leave us such a positive review! We’re thrilled to hear that you experienced prompt and courteous service during your visit. Our team works hard to ensure that every customer feels valued and receives the best care possible, and it's wonderful to know that we met your expectations. We also appreciate your mention of our reasonable time frame for completing the work. Timeliness is important to us, and we strive to make sure our customers are back on the road as quickly as possible without compromising quality. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!

October 05, 2024

Wonderful customer-oriented service provider at Audi Wyoming. They have cared for my Audi TT since 2006, even prepping her for my runs at the Pocono raceway, a very demanding task. Warm, personable staf More

by Dr. J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jesuit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick B
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear that you've had such a positive experience with us since 2006. It’s an honor to have cared for your Audi TT and to be a part of your journeys to the Pocono Raceway! Our team takes great pride in providing customer-oriented service, and it’s heartwarming to know that our warm and personable staff have made a lasting impression on you. We love what we do, and it’s always a pleasure to assist passionate Audi enthusiasts like yourself. If you ever need anything in the future, whether it’s routine maintenance or prepping for another race, don’t hesitate to reach out. We look forward to continuing to support you and your Audi for many more years to come!

October 04, 2024

Easy to make a service appointment. It was quick and I added a detail service. Everyone was pleasant to deal with. More

by nails18704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that scheduling your service appointment was easy and that you enjoyed a quick visit. It’s wonderful to know you decided to add our detailing service; we always aim to provide a thorough and satisfying experience. We take pride in our team’s dedication to creating a pleasant environment for our customers, and your kind words truly affirm our efforts. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again soon!

October 04, 2024

I've always admired the professionalism at Audi Wyoming Valley. They're not just about selling cars, they are truly customer centered. Every time I've come to the dealership for service, I've been made com More

by MIKEMORAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Osterhout
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind words! We're thrilled to hear that your experiences at Audi Wyoming Valley have consistently met your expectations. Our team strives to create a welcoming and customer-centered environment, and it’s wonderful to know that you feel comfortable and well-informed during your visits. At Audi Wyoming Valley, we believe that providing exceptional service goes beyond just selling cars. We aim to build lasting relationships with our customers, ensuring that you feel valued every step of the way. Your trust in us for your Audi’s care means a lot, and we appreciate you taking the time to share your positive feedback. If there's ever anything more we can do for you or if you have any questions, please don’t hesitate to reach out. We look forward to seeing you again soon! Warm regards,

October 03, 2024

Easy to schedule annual maintenance. Addressed concerns at pickup and made sure all issues were taken care of. More

by TROY_BRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We’re delighted to hear that scheduling your annual maintenance was easy and that our team addressed your concerns during pickup. At Audi Wyoming Valley, we strive to provide exceptional service and ensure that all issues are thoroughly taken care of. Your satisfaction is our top priority, and we appreciate your trust in us to keep your vehicle in top condition. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again at your next service appointment! Safe travels!

October 03, 2024

I lease a new car every 2 to 3 years and I will not anywhere else given how I’m treated after the sale….excellent service. More

by DLISKOV7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Hozempa
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We’re thrilled to hear that you consistently choose us for your leasing needs and that our service has made such a positive impact on your experience. At Audi Wyoming Valley, we believe that our relationship with our customers extends well beyond the sale, and it’s our priority to ensure you feel valued and supported throughout your entire leasing journey. Your kind words about our excellent service motivate us to keep delivering the best possible experience. If there’s anything specific we can assist you with in your next lease or any questions you have, please don’t hesitate to reach out. We look forward to seeing you again soon and providing you with the same exceptional service!

October 03, 2024

Every time I come to Audi Wyoming Valley I’m pleasantly surprised with how courteous and knowledgeable the staff is. I definitely recommend purchasing your next vehicle here and using their service departm More

by Ost.kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Osterhout
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us at Audi Wyoming Valley! We’re thrilled to hear that you consistently find our staff courteous and knowledgeable. Our team works hard to provide a welcoming atmosphere, and it’s wonderful to know that their efforts have made a positive impression on you. Your recommendation means a lot to us, and we truly appreciate your trust in both our sales and service departments. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back to the dealership soon!

October 02, 2024

Great service, fast, convenient and very professional Nice waiting area and fully stocked with snacks More

by SYOUNGBLOOD0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Osterhout
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our service to be fast, convenient, and professional. Our team works hard to ensure that every visit meets high standards, so your kind words mean a lot to us. We’re also glad you enjoyed our waiting area! We believe that a comfortable environment with some tasty snacks makes the wait much more pleasant. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We look forward to seeing you again soon!

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