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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
961 Reviews
Call Service Center (570) 714-6550

961 Reviews of Audi Wyoming Valley - Service Center

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April 01, 2024

Very efficient. No complaints. Brian is always friendly and reliable. Always a pleasure to work with him More

by rkelly7
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
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Apr 01, 2024 -

Audi Wyoming Valley responded

We're glad to know you had a positive experience with Brian at Audi Wyoming Valley! Thanks for sharing your feedback, we appreciate it. Safe travels in your Audi!

April 01, 2024

He kept me up to date and allowed extra time with a loaner until all work was completed More

by Eric L
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
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Apr 01, 2024 -

Audi Wyoming Valley responded

Thank you, Eric, for stopping by to leave Audi Wyoming Valley a wonderful review!

April 01, 2024

Very Responsive representatives who took care of the service quickly and kept me informed of the progress. More

by CLIFFINS115
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Report | Print
Apr 01, 2024 -

Audi Wyoming Valley responded

Cliff, we're glad to know you had a positive experience with our team at Audi Wyoming Valley. Keeping customers informed and providing efficient service is always our goal. Thanks for your review!

March 22, 2024

Good with the main repairs, but customer service, accountability, and attention to detail were terrible More

by notarirn
Recommend Dealer
No
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Report | Print
March 18, 2024

I always bring my Audi to your dealership generally I find you guys to be fair and honest More

by mlsmith1463
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Report | Print
March 01, 2024

Thought I was going to buy a Mercedes drove away in a 2024 Audi a8. More

by BRIANLONERGAN55
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Report | Print
Mar 07, 2024 -

Audi Wyoming Valley responded

Thank you for choosing our Audi A8 over a Mercedes! We're thrilled to hear that your experience with our vehicle exceeded your expectations. The Audi A8 is renowned for its luxurious design, advanced technology, and superior performance, making it a compelling choice for those seeking the pinnacle of automotive excellence. We appreciate your decision to drive away in one of our vehicles, and we're confident that you'll continue to enjoy every moment behind the wheel of your new Audi A8. Should you have any questions or need further assistance, please don't hesitate to reach out. Welcome to the Audi family!

March 01, 2024

Service was excellent and Brian Kutzor and the team went above and beyond. Everything was completed promptly! More

by SJESUIT3717
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Report | Print
Mar 07, 2024 -

Audi Wyoming Valley responded

Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience with our service and that Brian Kutzor and our team went above and beyond to meet your needs. Providing prompt and exceptional service is always our top priority, and we're delighted that we were able to deliver that for you. We truly appreciate your feedback and look forward to serving you again in the future!

February 28, 2024

Got me in right away for an appointment. Everyone was friendly and courteous. Audi rocks More

by wagin32@ptd.net
Recommend Dealer
Yes
Employees Worked With
Joseph goes sr.
Report | Print
Mar 07, 2024 -

Audi Wyoming Valley responded

We're thrilled to hear about your positive experience with us! Ensuring our customers feel welcomed and valued is always our top priority. We're delighted we could get you in for your appointment promptly and that you found our team to be friendly and courteous. Thank you for your kind words and for choosing Audi. We look forward to serving you again in the future!

February 23, 2024

Very thorough,and helpful to correct issues Took our vehicle in same day it had issues and had answers and parts ordered next day. More

by Bigal5560
Recommend Dealer
Yes
Employees Worked With
Joe
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February 23, 2024

I was kept informed about the progress of my vehicle's service and the car was delivered cleaner than when I dropped it off. More

by dmadajewsk
Recommend Dealer
Yes
Employees Worked With
Service manager Joe & service advisor Joe
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Mar 07, 2024 -

Audi Wyoming Valley responded

Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with our service. Keeping our customers informed every step of the way is a top priority for us, and we're glad to hear that you felt well-informed throughout the process. Additionally, it's fantastic to know that your car was delivered to you in a cleaner condition than when you dropped it off. We understand the importance of returning your vehicle in top-notch condition, and we're delighted that we could exceed your expectations in this regard. We appreciate your business and hope to continue providing you with excellent service in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

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