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Audi of Fairfield
Fairfield, CT
169 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 169 reviews
April 02, 2021
They crashed my car and did nothing for me. My car was in for repairs after being stolen. They failed to identify the initial problems, and put on 'refurbished' rims that were still bent. Never looked a in for repairs after being stolen. They failed to identify the initial problems, and put on 'refurbished' rims that were still bent. Never looked at the suspension and undercarriage damage, and before I could complain, they crashed the car causing $30k+ damage. They refused to do anything for me. I'm suing them More
by 737373
Employees Worked With
Rob Joseph
March 23, 2021
Highest praise for this dealership! I had a “misunderstanding” with my salesman, who was great despite the confusion. When we couldn’t resolve it, he suggested I reach out to the General Manage “misunderstanding” with my salesman, who was great despite the confusion. When we couldn’t resolve it, he suggested I reach out to the General Manager, Paulo Randazzo. Mr. Randazzo, a true pro, was only interested in my satisfaction and he resolved the issue immediately even though it cost him several hundred dollars. I’m sure he thinks I am wrong but that’s of no matter to him. He just wants me to be happy with Audi of Fairfield, which I am. More
by Zackly
Employees Worked With
Paul Randazzo
December 05, 2020
Great experience at Audi of Fairfield. All concerns handled professionally and courteously. Loaner car provided and overall I was very pleased with result. Status reports were provided by phone and tex handled professionally and courteously. Loaner car provided and overall I was very pleased with result. Status reports were provided by phone and text so I was always aware of next steps during the 3 day process. More
by kimshelgriz
Employees Worked With
Chris Campanelli
October 27, 2020
Service was fantastic. Greeted me upon arrival and took my car into service promptly. Paperwork was handled quickly and efficiently. I appreciate them taking measures to keep my car clean....even before my car into service promptly. Paperwork was handled quickly and efficiently. I appreciate them taking measures to keep my car clean....even before this “virus” issue. Loaner was great..appreciate their help. Car was completed on time . Thanks for always making my experience pleasant. More
by Carrie
Employees Worked With
Chris Campanelli
October 24, 2020
Always professional and clean. Crew took great care to make sure all COVID protocols were being followed, including sanitizing the car after the wash. So awesome! make sure all COVID protocols were being followed, including sanitizing the car after the wash. So awesome! More
by Deborah_shea
Employees Worked With
Rob Joseph
October 24, 2020
Service was completed on time, any issues were communicated promptly and clearly, loaner was provided as promised, there was no “upsell” to get more done than necessary communicated promptly and clearly, loaner was provided as promised, there was no “upsell” to get more done than necessary More
by lbenison
Employees Worked With
James Walsh
October 20, 2020
It was amazing and easy...thanks so much to all of the people at the dealership that helped me and my love with our purchase...also thanks to April for the charger lol...!! people at the dealership that helped me and my love with our purchase...also thanks to April for the charger lol...!! More
by Jarmainegrant
Employees Worked With
Felipe lucero, Felipe Lucero
October 19, 2020
I had a great experience at Audi of Fairfield. The whole process of trading in my used Audi for a new 2021 model was efficient and easy. The customer service experience was top notch. process of trading in my used Audi for a new 2021 model was efficient and easy. The customer service experience was top notch. More
by Greg
Employees Worked With
Felipe Lucero
October 16, 2020
We had a wonderful experience. Felipe was great to work with and took care of everything. Would definitely use him again and would highly recommend him to others. with and took care of everything. Would definitely use him again and would highly recommend him to others. More
by dmmassey
Employees Worked With
Felipe Lucero
October 14, 2020
I had an usual situation where my recently purchased pre owned car was stuck in Maryland. Service manager Eddie and Rob went above and beyond to get my car picked up from there are get it repaired in a tim owned car was stuck in Maryland. Service manager Eddie and Rob went above and beyond to get my car picked up from there are get it repaired in a timely fashion. More
by sal.ferraro
Employees Worked With
Eric Brennan, Dave Nachman, Eddie Bouphavan, Rob Joseph
