Audi Farmington Hills

So I had my car in there in February 2025 to have a fog light fixed and have a tuneup, I was told five times that the fog light works fine. I told them it does not. They didn't believe me or they don't wan light fixed and have a tuneup, I was told five times that the fog light works fine. I told them it does not. They didn't believe me or they don't wanna believe me or they can't fix it, anyway I took a picture tonight. I haven't driven the car since I had the service done in February. There's only 3 miles extra on it since they dropped it off a month and a half ago, it was in service and now the brakes are grinding instead of telling me when it goes in for service that I might need new brake pads. There's another problem they have to resolve. It's impossible dealing with this place you guys never get back to anybody your your service stinks. I'm stuck with you guys cause you're the only one in town close to the house. Please do better. This is awful. I've called your management. Nobody gets back. The only person who ever got back to me was a guy with nothing to do with you who worked at suburban and he made sure the last time I was there that someone, got something done to fix this car , Who the xxxx wants to spend their free time complaining about this stuff but what am I to do? Just live with it terrible customer service place is awful. I'll be lucky to see if anybody gets back to me. More

I have worked through multiple transactions with Patrick, and he is one of the best and most attentive sales associates I have met. Open and honest, compassionate, and demonstrating a lot of personal integr and he is one of the best and most attentive sales associates I have met. Open and honest, compassionate, and demonstrating a lot of personal integrity, he is a good partner to see across the negotiating table and I hope to have more opportunities to work with him in the future!! More

Absolutely the Worst Service Experience – Shady Billing Practices & Terrible Communication. I brought my vehicle in for a warranty-covered repair, expecting a seamless process. Instead, I was blindside Practices & Terrible Communication. I brought my vehicle in for a warranty-covered repair, expecting a seamless process. Instead, I was blindsided when James attempted to charge me more than what my warranty approved. I immediately requested to speak with a manager regarding the extra charges—yet instead of honoring my request, James went ahead with the repair without my consent. By the time I found out, it was too late. Since I had been dropped off and had no other transportation options, I was effectively forced to pay for unauthorized charges just to get my car back. To make matters worse, I called Audi Pure Protection directly, and they confirmed what I already suspected—this dealership was padding the bill with extra labor hours that are NOT standard. In my 30 years of car ownership, I have never been balanced billed for a warranty-covered repair—until now. Avoid service at this dealership at all costs—you’ve been warned. More

This place is horrible , no one answers a call management of service and sales can give 2 s***s , i took my car in there last week told be done in 2 days , over a week out and i call for update crickets no o of service and sales can give 2 s***s , i took my car in there last week told be done in 2 days , over a week out and i call for update crickets no one returns a call , place is amateur hour ! Still dont have car back and no one answers ! How the mighty have fallen used to be a great dealership back in the day , i wont ever use this place again! More

Car is exactly what I wanted. Aaron was very helpful and fun to work with Aaron was very helpful and fun to work with More

Great customer service. Answered all my questions thoroughly and promptly. Went out of their way to assist in my purchasing needs. Answered all my questions thoroughly and promptly. Went out of their way to assist in my purchasing needs. More

This is the best dealership I ever purchased a car from. Mickaela was the best saleswoman I’ve ever dealt with. She is very knowledgeable about the cars and answered any questions I had. I purchased the cat Mickaela was the best saleswoman I’ve ever dealt with. She is very knowledgeable about the cars and answered any questions I had. I purchased the cat from her. After 1 1\2 years I needed service. As the appointment neared I had an unexpected health issued and was going to cancel. Mickaela picked my car and delivered it to my home. That’s after purchase service. The service department is very good and makes sure you are satisfied. More

They were on time for my appointment and had the car ready for me. Test drove the car and was given all the information I Requested. Explained all the paperwork to my understanding. They cleaned the car ready for me. Test drove the car and was given all the information I Requested. Explained all the paperwork to my understanding. They cleaned the car and assisted with transferring my personal items from the traded car. Very professional and personable. More

Lee made my car buying experience enjoyable. I would recommend him to any of my friends and family. I would recommend him to any of my friends and family. More