Audi Novi

Everyone was fantastic. Quick and easy process. Looking forward to receiving my second key FOB soon. Quick and easy process. Looking forward to receiving my second key FOB soon. More

Truck listed as on the lot. Couldn’t get a straight answer. I’ll let you know when it’s back? It was a RAM truck. I know you sent it to someone else to work on.. Just ask the se Couldn’t get a straight answer. I’ll let you know when it’s back? It was a RAM truck. I know you sent it to someone else to work on.. Just ask the service writer what’s needed and when you assume it will be done. Not possible with this dealership. Tried for 3 days. I wanted to fly in and buy the truck. After the poor answers, I’m doubtful for the numbers and the delivery. FOR A HIGHLINE store you should be ashamed. Reason I went to you was my expectation was if they’re dealing with highline customers they got a process… NOPE.. I gave up today.. thx More

Really - outstanding performance from the Audi Novi team. My wife and I travelled 450 miles to complete the purchase. Aaron was very responsive and supportive during our initial inquiry. Venita went above a My wife and I travelled 450 miles to complete the purchase. Aaron was very responsive and supportive during our initial inquiry. Venita went above and beyond what I would consider to be a normal transaction. Start to finish Aaron and Venita were models of top-notch customer care. I would not hesitate to recommend this dealership and I would certainly drive 17 hours to do business with them again. More

It’s everyone’s personality for me! Zach especially, is such a hoot! He’s also generous in his negotiations. Vanita was so honest & is a fellow Jesus lover! Aaron was efficient & kind t Zach especially, is such a hoot! He’s also generous in his negotiations. Vanita was so honest & is a fellow Jesus lover! Aaron was efficient & kind to gift me some Scooby socks after my purchase. Peter helped me with unloading/loading from my old car to new car. & Lee helped me set up my Audi app. Definitely buy here! Just for the personable experiences alone even if you don’t need a car, go visit & get a laugh! More

Vehicle purchasing experience that was relatively simple and easy. Aaron provided a great buying experience. Highly recommended! and easy. Aaron provided a great buying experience. Highly recommended! More

We loved working with Aaron! He made the tough chore of buying a car a joy! He made the tough chore of buying a car a joy! More

So I had my car in there in February 2025 to have a fog light fixed and have a tuneup, I was told five times that the fog light works fine. I told them it does not. They didn't believe me or they don't wan light fixed and have a tuneup, I was told five times that the fog light works fine. I told them it does not. They didn't believe me or they don't wanna believe me or they can't fix it, anyway I took a picture tonight. I haven't driven the car since I had the service done in February. There's only 3 miles extra on it since they dropped it off a month and a half ago, it was in service and now the brakes are grinding instead of telling me when it goes in for service that I might need new brake pads. There's another problem they have to resolve. It's impossible dealing with this place you guys never get back to anybody your your service stinks. I'm stuck with you guys cause you're the only one in town close to the house. Please do better. This is awful. I've called your management. Nobody gets back. The only person who ever got back to me was a guy with nothing to do with you who worked at suburban and he made sure the last time I was there that someone, got something done to fix this car , Who the xxxx wants to spend their free time complaining about this stuff but what am I to do? Just live with it terrible customer service place is awful. I'll be lucky to see if anybody gets back to me. More

I have worked through multiple transactions with Patrick, and he is one of the best and most attentive sales associates I have met. Open and honest, compassionate, and demonstrating a lot of personal integr and he is one of the best and most attentive sales associates I have met. Open and honest, compassionate, and demonstrating a lot of personal integrity, he is a good partner to see across the negotiating table and I hope to have more opportunities to work with him in the future!! More

Absolutely the Worst Service Experience – Shady Billing Practices & Terrible Communication. I brought my vehicle in for a warranty-covered repair, expecting a seamless process. Instead, I was blindside Practices & Terrible Communication. I brought my vehicle in for a warranty-covered repair, expecting a seamless process. Instead, I was blindsided when James attempted to charge me more than what my warranty approved. I immediately requested to speak with a manager regarding the extra charges—yet instead of honoring my request, James went ahead with the repair without my consent. By the time I found out, it was too late. Since I had been dropped off and had no other transportation options, I was effectively forced to pay for unauthorized charges just to get my car back. To make matters worse, I called Audi Pure Protection directly, and they confirmed what I already suspected—this dealership was padding the bill with extra labor hours that are NOT standard. In my 30 years of car ownership, I have never been balanced billed for a warranty-covered repair—until now. Avoid service at this dealership at all costs—you’ve been warned. More