I made an appointment with this dealership, and at the
time of makin this appoint all the information was given including the warranty service that I had. It's very upsetting to wait over a month for an a
time of makin this appoint all the information was given including the warranty service that I had. It's very upsetting to wait over a month for an appointment only to be turned away for service. I had a Lithia warranty and Service advisor Jessika Dlugosz denied me service. She stated that the dealership did not accept my warranty, when in fact this was the only Audi dealership that did accept the Lithia program and this is why I drove 45 minutes to this location. I felt these actions were racist, and no matter what kind of warranty I had they were not going to service me. After a week on the phone with my dealership and finance department, Jennifer finance manager at audi of farmington hills contacted me and arranged a pick up for my car to service the oil change and inspect my brakes. Even today no one can tell me what happened and why no one looked at my car the day of my appointment. There was no remorse from anyone at Audi of Farmington Hills, I guess their ok with just telling me it was a misunderstanding. This was more than a misunderstanding. This was maybe a lack of knowledge as well as definitely a lack of wanting to be of service and help me the customer! The General Manager from my dealership paid for the oil change, and my brakes never got fixed. I am very disappointed with the treatment at Audi of Farmington Hills. Lithia's mission statement and core value is to earn customers for life and to take personal ownership?!? How does the president and ceo Bryan DeBoer feel about this type of treatment to me and who knows how many others? Audi of Farmington Hills, I expect better!