Audi of Farmington Hills - Service Center

Lauren was very knowledgeable, friendly and patient with me. She was sure all my questions and concerns were answered. She offered another delivery to review my vehicle with me. She’s a great costumer servi me. She was sure all my questions and concerns were answered. She offered another delivery to review my vehicle with me. She’s a great costumer service representative. I completed my call with her with a smile on my face, even after hearing my car did not have the three features I wanted. More

Lauren was extremely helpful. Took care of the issue with my Audi very effectively and efficiently. Took care of the issue with my Audi very effectively and efficiently. More

Lauren provided excellent customer service! Her proactive outreach helped to resolve any concerns of mine. Her proactive outreach helped to resolve any concerns of mine. More

Jerron and his team are great to work with. His team is knowledgeable, good listeners and are professional is every aspect. I had our vehicle in for Transmission fluid flush and Catalytic conve His team is knowledgeable, good listeners and are professional is every aspect. I had our vehicle in for Transmission fluid flush and Catalytic converter replacement, since the service part was on backorder they provided me a loaner vehicle until the part arrived. I highly recommend meeting Jessika Dlugosz for your next Service appointment. More

Horrible place , wouldn't take my warranty looked at car for 5 seconds charged me 200 bucks !! Then the electrical problem i had previously they said they fixed last time doesn't work again , the nerve the for 5 seconds charged me 200 bucks !! Then the electrical problem i had previously they said they fixed last time doesn't work again , the nerve the have , never again , the Audi dealerships all suck around here but this is the worse they think there customers just fell off a turn up truck , shame on you !! More

I had a terrible experience with Audi in Farmington HIlls service department. I had weeks of the run around for a simple repair including poor communication, lack of notes, delay in scheduling, and rude staf service department. I had weeks of the run around for a simple repair including poor communication, lack of notes, delay in scheduling, and rude staff. The worst part of the experience was being quoted on a price and the quote changing to 11 times more than the original price. I understand estimates but labor time, but being wrong by 11x is unacceptable. More

I would like to go on the record by saying that I am not one to give a negative review about a company. I feel like it's important to give people the benefit of the doubt. With that being said, I extremely one to give a negative review about a company. I feel like it's important to give people the benefit of the doubt. With that being said, I extremely disappointed at the lack of communication that was given to me and my husband. We dropped off our car on August 2, 2023 for minor repairs with the expectation that it would only take a couple of days to fix...After not hearing anything from them and making phone calls and leaving voicemails, we received no call back, even after numerous attempts to find out what was going on with our vehicle. My husband went as far as to go up there, not once but twice and still got no time frame on when the car would be fixed; and even tried to reach out the service manager to get some type of information and couldn't even get him to respond to our calls. Mind you that this is going on 3 weeks, and we finally are just now speaking to a manager. We shouldn't have to be chasing anyone about updates on a vehicle they had in their possession for nearly a month on a repair they said, "will only take a day or two to fix." This Leaves a bad taste in my mouth about this company. We went to the dealership to get the best quality service in a timely manner but instead their lack of communication has been completely unacceptable. More

I recently took in my AUDI S8 for vehicle multiple module calibration ( I purchased a used TOTAL LOSS VEHICLE and wanted to bring it in for service) my service advisor was Jessika D. (she told me to email he calibration ( I purchased a used TOTAL LOSS VEHICLE and wanted to bring it in for service) my service advisor was Jessika D. (she told me to email her a list of components that i replaced ) I knew right away she knew what she was doing ( she didnt judge the car she wanted to make sure the tech knew what hes working with. Jessika was very helpful with the process and followed up with me step by step along the way. we then ran into a minor bump during the service repair (jessika was kind enough to have me speak directly to James (service technician) not only did he help me understand the issue but also should me. the type of repair needed to move forward. I'm lucky to have worked with such honest staff. I couldn't get all the modules completed due to a few faults of my own. but i can confidently say this is the best experienced I had from a service department. ( I specializes in total loss projects and met quite a few services advisors and technicians. But none compare to the knowledge and efficiency from these two! Thank you again. it was a pleasure and hassle free. More

I would rate Patrick Hamama the highest rating possible. He was my salesman for my new car, purchased last May (2022). My car was recalled in November 2022 and has been in their service shop ever since, ove He was my salesman for my new car, purchased last May (2022). My car was recalled in November 2022 and has been in their service shop ever since, over 3 months now, “waiting for parts.” It wasn’t until I got Patrick involved that the service manager called me with an update. The service manager never responded to my voice mail from 3 weeks earlier. When I called Patrick, recently, to complain, the service manager responded to me within 10 minutes of that phone call. Patrick is amazing. I would purchase another car from him in a heartbeat. I’m just not sure I would take my car back to their service department, based on this recall experience. Time will tell. I do have a loaner, and that is positive. I just want my recalled car back, especially since I purchased it new and was only able to drive it for 6 months before it was recalled. I don’t know if this recall/parts issue is the fault of Audi not being prepared or the dealer not being prepared. Maybe you can tell me. Either way, my car has been sitting since November, waiting for parts to be shipped. More