Audi of Smithtown

An experience to be told. Excellent! I was treated with dignity, respect, and appreciation for doing business with this Dealership. Something that is rare these days. I was not treated like another number. dignity, respect, and appreciation for doing business with this Dealership. Something that is rare these days. I was not treated like another number. My sales rep Rose Miccio ,who was referred to me by a dear friend , was extremely professional, listened to all my needs, and offered me the vehicle that was best for me, my financial and family needs. Rose is available for all of my automotive needs ( setting a service appointment, downloading a new phone, ect..) I highly recommend Audi of Smithtown, and especially Rose if you are interested in an exceptional experience for the purchase of your next high quality pre-owned or New Audi. More

My wife loves roadsters and we decided to look at a 2013 Audi TT. Although no dealer had a new TT in stock,we went to Audi of Smithtown because they had a used TT that we hoped to at least test drive. We w Audi TT. Although no dealer had a new TT in stock,we went to Audi of Smithtown because they had a used TT that we hoped to at least test drive. We were greeted by sales representative Chris Guy who patiently listened to our concerns, was extremely helpful in letting us test drive the used TT, and let us see actual vehicle colors available for both the TT and various A4 and A5 models that were in stock. Chris then actually drove the used TT to our house to make sure a TT would fit in our garage space. Chris demonstrated perfect technical knowledge, professionalism, and courtesy and never once "pushed" the sale. I would also like to commend the professionalism of Maurice Braver who helped us with the trade in of our Mazda and went out of his way to maximize our trade in value. After we signed the sales contract, Chris continued to communicate with us regarding delivery status and various details relevant to delivery. Upon delivery, Elisa Alkes, the Finance Manager guided us through various maintenance and warranty options with a great sense of humor and no "hard sell" what so ever. Overall, our experience with Audi of Smithtown was the most pleasant car buying experience we have ever had and they have made us loyal customers for life. More

Alex is by far the most straightforward, accessible and patient salesperson I have ever worked with regarding a new vehicle. Communications about the terms of the transaction were always to the point, ope patient salesperson I have ever worked with regarding a new vehicle. Communications about the terms of the transaction were always to the point, open and honest. Calls and e-mails were always returned within one business day (more often less than a few hours). Alex, together with the management and finance department at Audi of Smithtown went above and beyond from a customer service standpoint. I look forward to maintaining a relationship with Alex and this dealership via the service department for scheduled maintenance and for future vehicle purchases. More

I TOOK THIS OPPORTUNITY TO PURCHASE MY Q5 AT THE END OF ITS LEASE SINCE I HAD LESS THAN 10,000 MILES ON IT. WHEN YOU COMBINE THAT WITH MY HISTORY WITH AUDI THE BRAND AND AUDI OF SMITHTOWN SPECIFICALLY - 5 ITS LEASE SINCE I HAD LESS THAN 10,000 MILES ON IT. WHEN YOU COMBINE THAT WITH MY HISTORY WITH AUDI THE BRAND AND AUDI OF SMITHTOWN SPECIFICALLY - 5 DIFFERENT VEHICLES - , PLUS MORE SERVICES THAN I CAN REMEMBER, IT IS EASY TO SEE WHY I MADE THE PURCHASE AND WHY I BRING MY CARS TO THE SERVICE DEPARTMENT. AS A SALES SPECIALIST, ROSE HAS HANDLED ALL MY PURCHASES AND HER ATTENTIVENESS DURING THE SALES PROCESS WAS ONE THING, THAT SAME ATTENTIVENESS AFTER THE SALE HAS ALWAYS BEEN MORE THAN I HAD EXPECTED. THE SERVICE DEPARTMENT HAS BEEN REMARKABLE IN THEIR FOLLOW UP, REMINDERS, EASE AND AVAILABILITY/FLEXIBILITY OF APPOINTMENTS, IT WAS NEVER AN INCONVENINCE TO BRING THE CAR IN ESPECIALLY SINCE ALL SERVICE WAS DONE IN THE TIME FRAME GIVEN AND I HAVE NEVER HAD TO RETURN FOR ANYTHING THAT WAS DONE OR WAS DONE IMPROPERLY. JESSICA LIPPO HAS ALWAYS BEEN QUICK TO WRITE UP MY SERVICE AND SAW TO IT THAT THE CAR WAS CLEANED BEFORE RETURNING IT TO ME. ON ONE OCCASION, SHE POINTED OUT THAT A RECALL REPAIR NEEDED TO BE MADE. I HAD BROUGHT THE CAR IN FOR A REGULAR SERVICE AND PLANNED ON WAITING FOR IT. THE RECALL REPAIR ADDED HOURS TO THE VISIT SO SHE ARRANGED FOR ME TO GET A LOANER EVEN THOUGH I HAD NOT RESERVED ONE. BEING IN MY SEVENTIES, JESSICA ALSO MADE A POINT OF IT TO BRING MY CAR BACK TO THE SERVICE ENTRANCE AREA WHEN IT WAS FINISHED RATHER THAN HAVE IT PARKED IN THE LOT FOR ME TO WALK TO. WHEN YOU SUM ALL THIS UP, AS I SAID, IT IS EASY TO STAY WITH AUDI. More

Great place to do business with, and very friendly sales person ,pleasant ,great service. ,great people,good location,very attentions personal special Rose Miccio the best. sales person ,pleasant ,great service. ,great people,good location,very attentions personal special Rose Miccio the best. More

Rose is very professional and honest and patient. She helped me get me first Audi!! Rose is the the best! She is knowledgeable and goes above and beyond for her customers helped me get me first Audi!! Rose is the the best! She is knowledgeable and goes above and beyond for her customers More

I've been working with Audi of Smithtown for over eight years (3 cars now) and I can tell you that it is always a pleasure working with this dealership. Our sales associate, Rose, has made us feel very we years (3 cars now) and I can tell you that it is always a pleasure working with this dealership. Our sales associate, Rose, has made us feel very welcome each and every time we come in. She continues to exceed all of our expectations in every way, spending as much time as we need and pointing out things that even I haven't read about. As a true "car guy", I do a great deal of research before making any automotive purchase and I always learn something new after visiting with Rose. Many people dread the experience of shopping for and negotiating a new car purchase but I can honestly say that our experience with Audi of Smithtown is a low anxiety affair. I really love my new S4 and look forward to many, many happy miles with it. Their service department is also stellar, squeezing me in the very next day when the coil packs in my 04 S4 went bad and having things all back to normal inside of an hour. I'm very happy to know that they are there and close by should anything go wrong. More

Bought a used VW GTI from these guys back in January of 2012. Mark was my sales man and definitely a great guy to work with. Very friendly, a little chatter box though but definitely not pushy at all and a 2012. Mark was my sales man and definitely a great guy to work with. Very friendly, a little chatter box though but definitely not pushy at all and answered all my questions and took time out with me to go over all the details and price breakdowns. Also met a sales manager and business/finance manager as well, both seemed to be good guys. Car was in great condition, they got it ready for me in like less than a day and I had no issues. Sale was smooth as can be, never thought buying a car could be so easy like this. All my previous sales from other places were nightmares but good folks over at Audi of Smithtown, at least in the sales department. I don't go there for service or anything else so cannot comment on quality of work or anything else. More

I was in this past week and met with Joe Carerra. He was a very nice man and helped me with all my questions. Unfortunately the second i walked into the dealership i got a bad taste. I walk in and the recep a very nice man and helped me with all my questions. Unfortunately the second i walked into the dealership i got a bad taste. I walk in and the receptionist is talking on her cell phone. This is a "luxury" dealership and i couldn't believe how unprofessional the staff was. I would have thought and hoped when i approached her that she would at least put down the phone but she continued talking i guess to finish what she had to say before she acknowledged me. This might sound foolish but when i walk into a dealership the first person i see is the receptionist. He or she is whats representing the dealership as a first impression and sadly for me i got a poor first impression. I ended up going with a Mercedes. I walked in and i was treated much better then i was walking into Audi. I do hope no one has to experience what i did and if you dont, ask for Joe Carerra he was great and im sorry i couldn't give him my business. More

I'm a Canadian resident who purchased a pre-owend 2008 Audi A6 from Audi of Smithtown and successfully imported it into Canada. Overall, I had a very pleasant experience and would definitely consider comi Audi A6 from Audi of Smithtown and successfully imported it into Canada. Overall, I had a very pleasant experience and would definitely consider coming back when I plan to buy my next Audi. I paid for the car via bank wire transfer before I even saw the car in person (I saw pictures only). Bought a one-way ticket to NYC, upon arrival took the train to Smithtown and was picked up from the station by Chris Guy. All the paperwork was ready upon arrival, signed the documents in 10 minutes and was handed the car keys. Chris thoroughly went through all the car features to ensure my ride home would be smooth sailing, and it was. -Alex S. More