Audi of Smithtown

Not your traditional dealership group, located right in the center of Smithtown Car Ally they have proven themselves to be an outlier in providing decent customer service. When you come to the dealer in se the center of Smithtown Car Ally they have proven themselves to be an outlier in providing decent customer service. When you come to the dealer in search for a vehicle & several months later never hear from the sales person so you step out and get what you want elsewhere.. boy does that make them salty... bringing in my car for inspection after purchasing it recently out of state I was rewarded with the wonderful class leading service center within 30 seconds of walking in order to pass NYS inspection a "bubble" in the tire would fail & instead of even giving me a moment to realize this, Chris 10yr+ "expert" with customer service decided he would change the conversation to if they have that tire in stock.. skipping over the fact that I taking it all in, not understanding that I was already mislead by sales & then asking me why I did not purchase from here and purchased at another dealer out of state, he continued to "look" up stuff online to see which warranty I had but further told me he cannot access the services they used and rambled off a few names of warranty companies AUDI dealers used and stated WE ONLY USE AUDI DIRECT and made me feel less for buying elsewhere.. He then continued to push seeking a tire replacement for me when I was still taking in all this he said, I told him I would prefer to have my keys & car back and deal with it one on one elsewhere which I did later that evening. I reached out to the dealership I purchased from and they gladly reimbursed me for a replacement as our photo's showed this bubble formed before I took delivery and was there mistake.. I was able to go elsewhere to get my service and will never ever return or recommend anyone step foot in this dealer other then to browse & waste time. in addition to there parent location in Huntington. Honestly I would have gladly even paid for this tire at Audi of Smithtown had Chris not shoved the fact that he is looking for a replacement tire before even myself acknowledging the situation, I gave them two opportunities to 1. Sell me the car I was looking for (price was no issue) they did not follow up like I was told and even ignored me when I was there three other times 2. Figured I would check out how there service dep't was by the most simplistic inexpensive service I could get which was a NYS inspection, giving them full opportunity to earn me as there customer & expend on my circle to recommend them. Again, I would never step foot in there for anything. They are not looking out for your best interests in anyway shape or form and those whom have had a good experience there must either be very gullible or just enjoy the treatment "they" received, I did not! More

Yanic was friendly and accommodating. Not getting the Costco discount was disappointing but they made up some of it. I liked that the sales manager did not high pressure the warranty stuff Costco discount was disappointing but they made up some of it. I liked that the sales manager did not high pressure the warranty stuff More

Had such a great experience working with Rose and the Audi Team. Love my new Q5! We will definitely be purchasing from them in the future. Audi Team. Love my new Q5! We will definitely be purchasing from them in the future. More

Excellent experience! This is my third Audi and Yanique McBride and Audi of Smithtown were able to deliver the exact car I wanted. Thank you McBride and Audi of Smithtown were able to deliver the exact car I wanted. Thank you More

I was very satisfied with the service today . Since I was waiting for the car at the dealership I thought it could have been done in a shorter amount of time . waiting for the car at the dealership I thought it could have been done in a shorter amount of time . More

Had a great remote buying experience with Brandon Nelson, he always kept us in the loop through the whole process. I would recommend Audi of Smithtown for making a buying experience easy and driving away wit he always kept us in the loop through the whole process. I would recommend Audi of Smithtown for making a buying experience easy and driving away with a smile! I am sure l am leaving out a few names but everyone was friendly and l will be back again someday, if my dream comes true and buy that R8 in the showroom! More

I called the Audi of smithtown on a Friday to bring my car for New york sate inspection the server department told me you can come in at 1:15 on Saturday and will have your car inspected. Saturday i dr car for New york sate inspection the server department told me you can come in at 1:15 on Saturday and will have your car inspected. Saturday i drove to Audi of Smithtown 45 minutes to the dealer I got there and the service technician told me that I don’t have any appointment for you. you have to wait 4pm to get your car in the service !!it’s not the first time it’s a second time I brought this car from this guys but a year and a half ago promise me a loaner car this and that they always find excuse for loaner cars that they dont have One I had to go to a local shop to get my car inspected how do you gonna run the business if you tell a customer to come there to get this car for service and it’s not getting done is this how do you run business well I was wondering why it’s only one service guy there and he wanted me to sit there for four hours during the Covid and I choose not to I left so if the manager really cares about this rating then you should contact me because I got a lot more to say!!! More