Audi of Tysons Corner

they SUPPORT their customers - only dealership I will go to! I purchased my 2013 Q5 from Tysons Corner back in November. I purchased it as a certified pre-owned vehicle, so it completed the Audi 3,000 point cert I purchased my 2013 Q5 from Tysons Corner back in November. I purchased it as a certified pre-owned vehicle, so it completed the Audi 3,000 point certification process. I was SO impressed with the sales team at Tysons, specifically Zoe and Tim, who were friendly, trust worthy, and helpful throughout the entire process. Since I purchased the car, I've only put 3,000 miles on it! It's barely been driven. Fast forward to this week, I received a notice of an open recall on my vehicle. As I live in Maryland, I made the decision (big mistake) to go to a different Audi dealership, closer by to home, to have this recall fixed. A few hours after dropping my car off, I received a call from the service department informing me that they noticed my brake pads were VERY low and they recommended I have them replaced as well as have my coolant filtered or cleaned as well. I couldn't believe it! I shared with them my car was just certified, and since then has only had 3,000 highway miles being added. The service director took second measurements and even she STRESSED that may pads needed replaced and it needed to happen ASAP, I certainly felt the pressure and was upset as I purchased a certified pre-owned, so I wouldn't be in this situation! I respectfully declined the service and immediately called Audi of Tysons Corner. I spoke to Jose on the phone, who took the time to LISTEN to me and how I was concerned that my certified pre-owned car is now being recommended for NEW brake pads after only 3,000 miles. He was amazing at calming me down, assuring me that did not sound accurate and ensured that I was able to set up an appointment to bring my car to Tysons for him to look at himself. Not only was he patient on the phone, but he expressed empathy, and assured me he'd help to figure out the situation. I took my car into Tysons the next day. I was promptly greeted by Jose and within 30 minutes, he brought back the tech's finding, which were similar to the previous measurements, but assured me they were NOT in need of replacement, and told me when a replacement would be warranted. Again, he took the time to explain all of the findings, and answer all of my questions. He truly made me feel like a valued customer. Audi of Tysons Corner is a HONEST dealership who truly support their customers and look out for their BEST interest, something that we know is very hard to find the car/sales world. For now on, even though it's not the closet, I will ONLY be taking my car to the dealership at Tysons Corner to be serviced. More

Worth the trip- great experience! I had been looking for the perfect Audi Q5 for a very long time. When I found my current Audi, it just happened to be 350 miles away at Tysons Corner. I had been looking for the perfect Audi Q5 for a very long time. When I found my current Audi, it just happened to be 350 miles away at Tysons Corner. Art Platonov discussed every detail of the car previous to my trip and answered all my questions. I made the drive and it was worth it! I love my new Audi and Art was extremely helpful and knowledgeable! More

Terrible dealership & customer service My overall experience at this dealership with the service manager, sales person and sales manager was grossly unacceptable, downright nasty and sneaky My overall experience at this dealership with the service manager, sales person and sales manager was grossly unacceptable, downright nasty and sneaky. It took 4 months with the issues with my new 2017 A4. My garage door in my newly built house could not be programmed and whenever it rained the car's alarms activated and lights flashed continuously. The dealership was unresponsive to my emails and voice mails and documented evidence of the issues I was experiencing with my new car, and I had to get assistance from corporate for them to even address my concerns. As a black female buyer, I firmly believe that this dealership practiced racial and gender bias with its interaction with me. The research clearly shows that there are not a lot of black people who own Audis, and now I know why. The service department did not know how to resolve my car issues and made no attempts to do anything to my satisfaction. Even now as I am picking up my car, I am overwhelmed with having these issues arise again with my car when I drive off. I am fearful of returning to this dealership after my current dealings and interactions with them, and definitely after my review. It took 4 months of reporting the issues to Audi Tyson personnel, of me emailing evidence and documenting my experience in writing, and I am fearful that the issues will remain or new issues will surface with this new 2017 A4 that I purchased October 2017. When asked by my clients, coworkers, family, friends and strangers who come up to me to compliment my car and who ask me about my experience with Audi as a whole and with this dealership in particular, I intend to be honest and forthright with my comments and opinion. I will definitely advise them NOT to purchase an Audi vehicle. I will advise them to NOT patronize this dealership. I will advise them on the ongoing issues that I experienced with my brand new car upon delivery. I will advise them of the blatant disregard of my issues with my new Audi car even when provided with video evidence of the issues. Unfortunately, my first experience and impression with Audi car and Audi Tyson has been the absolute worse experience and impression in my life. I wish that I had returned to my BMW dealership to purchase a second BMW instead, as my experience, dealings and interactions with BMW, by comparison, has been flawless. It is totally unacceptable that you feel that you have the right to treat customers in such a shabby way. It is unacceptable that you feel so empowered to ignore black clients and female clients. I will absolutely make it my mission to warn other black people and other females who I know and who I come across to stay away from Audi vehicles and stay away from the Audi Tyson dealership, and to consider buying another make of car other than Audi. I will not purchase another Audi, and I am so sorry that I did. I am equally sorry that I had any interactions with Audi Tysons. If you are black, do not purchase an Audi vehicle. Save yourself the stress and grief and purchase another make of car. More

DRITON HOOKED ME UP Came in skeptical to get a new car. Driton Sadiku did not only make the whole process easy but actually enjoyable. Great to see that a great quality c Came in skeptical to get a new car. Driton Sadiku did not only make the whole process easy but actually enjoyable. Great to see that a great quality car also provides great quality service. More

Perfect car buying experience! In 40+ years of purchasing 20+ vehicles this was the best experience by far. THANK YOU to ART PLATONOV and NICK ONEAL for your professionalism and exc In 40+ years of purchasing 20+ vehicles this was the best experience by far. THANK YOU to ART PLATONOV and NICK ONEAL for your professionalism and exceeding our expectations. More

"Top Notch Service, Start to Finish" We were lucky enough to have Driton Sadiku sell us our 2017 Audi Q3. After visiting 4 different Audi dealerships in the DMV we decided to make our pu We were lucky enough to have Driton Sadiku sell us our 2017 Audi Q3. After visiting 4 different Audi dealerships in the DMV we decided to make our purchase from Audi Tysons Corner because of how sincere and accommodating Driton was from the very beginning. This is our second Audi and if it wasn't for Driton we would have made the wrong decision and go with a BMW. The experience the first time was horrible, to say the least, and luckily because of the VW Emissions Scandal I was able to end the lease early on my A3 TDI and put that in the past. Driton was personable and I could immediately tell that his main focus was to put us in a vehicle that we really wanted and not just push us into a quick purchase like we experienced at every other Audi dealership we went to. We are eager to end the lease on our second vehicle so we can work with Driton again on getting our next vehicle with Driton, wherever he may be. More

Very bad service Sold a used ford expedition that is in fact a lemon. The sales man, the general manager and the finance person all told me the truck was in good shape Sold a used ford expedition that is in fact a lemon. The sales man, the general manager and the finance person all told me the truck was in good shape and could pass inspection and last forever. The truck couldn't pass inpection windshield chips, poor brakes, poor shocks and sruts, 8 bad spark plugs, 6 bad coil packs,and a major problem a cam phaser.I told the finance man the truck would pass inspection and all he offered was more 30 day tags. They sold me an extended warranty that does not cover anything for 2000. The truck had to sit until I fixed most of the problems just to be able to get legal tags. I will never buy another car here again or tell anybody I know to even look at there dealership. I expected more from a high end car dealer but found out the hard way can't trust anyone. Stay away More

Fantastic Experience! Driton was the consummate professional during every step of the car buying process. He was able to quickly and accurately assess my needs in a vehicle Driton was the consummate professional during every step of the car buying process. He was able to quickly and accurately assess my needs in a vehicle and match me with the perfect A4 in no time. Would highly recommend! More

Great Service Driton was great and exceptional. We did not feel pressured at all. We definitely recommend him. Omid from finance was helpful. Both Driton and Omid w Driton was great and exceptional. We did not feel pressured at all. We definitely recommend him. Omid from finance was helpful. Both Driton and Omid were superb. More

Art Platonov was very knowledgeable. I really appreciate the time and service Art provided. He was very knowledgeable and took care of all of my car buying needs. Art kept us engaged an I really appreciate the time and service Art provided. He was very knowledgeable and took care of all of my car buying needs. Art kept us engaged and provided very GREAT service. Art Rocks. I will definitely refer Audi Tysons to a friend. Great job Audi...by way of Art.... More