Auffenberg Chrysler Dodge Jeep Ram
Shiloh, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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I scheduled an oil change and intended to use a 2/$145 coupon that expires on 12/2026 that I saw on the website. Upon checking in, I was told the coupon is no longer valid and was offered 3/$210, which I coupon that expires on 12/2026 that I saw on the website. Upon checking in, I was told the coupon is no longer valid and was offered 3/$210, which I accepted, although it was not on the website. I then received a phone call later saying that they don’t accept any coupons as of 6/30, so I will be charged for a single oil change at $90 and refunded the rest. I asked why the coupons are online with an expiration date of 12/31/2026 and was told that the company just hasn’t removed them. I always look at dealership coupons before scheduling an oil change, as I prefer to support them and have been a Jeep customer for years. The coupons are often a deciding factor for me. So it was very disappointing to get this phone call saying you cant honor a coupon that is still currently (as of 7/13) on the website, AND the Auffenberg staff person who offered me the 3/$210 was also incorrect and it can’t be honored. More
Had to take my vehicle to another shop, after you guys check my rear brakes. Upon his review brakes for the rear or emergency brake was damaged or bad.he replaced emergency brakes and all hardware. Upon t check my rear brakes. Upon his review brakes for the rear or emergency brake was damaged or bad.he replaced emergency brakes and all hardware. Upon test drive notice erratic shifting. Upon further inspection the transmission was two quarts low. I ORIGINALLY brought the vehicle to you guys to check the transmission. You guys fixed the leaves but left me low on fluid but charged me full price even though I was 2 quarts low.. Thanks... More
Everyone there is great. I always say they aren't the reason your vehicle needs maintenance. However they are the reason it's still running. Just be nice to them. I always say they aren't the reason your vehicle needs maintenance. However they are the reason it's still running. Just be nice to them. More
The service team is top-notch, and very helpful. They got me in exactly on time, and ensured that all of my needs were met. The waiting area is comfortable, and features charging stations with work They got me in exactly on time, and ensured that all of my needs were met. The waiting area is comfortable, and features charging stations with work areas, as well as relaxing seating and a large TV. The offer coffee and water while you wait. More

