
Auffenberg Chrysler Dodge Jeep Ram
Shiloh, IL
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The salesman Brendan was great, he made the process very easy allowing us to make this decision with no pressure. Everything was great until we went to sign the financial paperwork. The finance guy was to easy allowing us to make this decision with no pressure. Everything was great until we went to sign the financial paperwork. The finance guy was to interested in selling us an extended warranty than listening to the customer. My wife explained to him we didn’t had a lot of time and would like to move quickly, he basically ignored her. 10 minutes later I explained we was not interested in any additional items and he again ignored us and continued to talk to us like children on the warranty. I finally had to tell him if he does not move on we are leaving without purchasing anything. We had purchased probably around 20 vehicles and this by far was the worse finance person we have had. More
Did not have a good experience this time. Completely caught off guard with the price. Simple headlamp. Should have been warned of the cost. Two hours for this is not compelling. Completely caught off guard with the price. Simple headlamp. Should have been warned of the cost. Two hours for this is not compelling. More
It was a great visit to Auffenberg service department. They completed all requested work very quickly and the Service Advisor, Brock Hill, kept me up to date! Very happy with Auffenberg’s service departme They completed all requested work very quickly and the Service Advisor, Brock Hill, kept me up to date! Very happy with Auffenberg’s service department! More
I’ve purchased three vehicles from this dealership, Brendan Carillo has been an absolute pleasure to work with. The finance department is helpful and efficient. Brendan Carillo has been an absolute pleasure to work with. The finance department is helpful and efficient. More
They were very considerate of my time. They did not have the part that was needed to repair my vehicle and rather than have me sit there and wait til they got it, they told me that I could They did not have the part that was needed to repair my vehicle and rather than have me sit there and wait til they got it, they told me that I could leave and they would call me when it arrived. When I came back, it took less than an hour to install and I was on my way. Everyone there was kind and considerate. More