Auffenberg Chrysler Dodge Jeep Ram
Shiloh, IL
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They were very nice, polite and professional. .Listen to your questions and concern attentaly. Kept you with updates on the process of your repairs. .Listen to your questions and concern attentaly. Kept you with updates on the process of your repairs. More
Jaleen and the whole team were amazing. They made sure I was taken care of and left satisfied. Jaleen went above and beyond to make sure I got the car I wanted with the payment as close as They made sure I was taken care of and left satisfied. Jaleen went above and beyond to make sure I got the car I wanted with the payment as close as he could get it. He would not give up til I was satisfied. For that I am forever grateful for his hard work and dedication to his customers. More
Ellie Barham was great. Finance Manager Joe needs training on how to present extended warranty info in clear and concise way. He also needs learn to move on when customer ha Finance Manager Joe needs training on how to present extended warranty info in clear and concise way. He also needs learn to move on when customer has clearly stated not interested. Lastly, he needs to quit saying "awesome" after every sentence. More
Terrible communication! Appointment on Wednesday and they didn’t look at the car until the following Monday. Said the diagnostic fee would be waived if an issue was found. N Appointment on Wednesday and they didn’t look at the car until the following Monday. Said the diagnostic fee would be waived if an issue was found. Not true. Never answered the phone. We spent so much time following up. This was an awful and deceitful experience. More
Valerie was exceptionally patient while I decided which vehicle was right for me and my family. She went above and beyond to even personally show me a vehicle at a separate location. Even the dreaded finan vehicle was right for me and my family. She went above and beyond to even personally show me a vehicle at a separate location. Even the dreaded finance people were no threat and no pressure. More
Salesperson was great. Price was fair. Process was chaotic for a sale that was already pre-approved. Ceramic treatment was not applied correctly or it would have required a Price was fair. Process was chaotic for a sale that was already pre-approved. Ceramic treatment was not applied correctly or it would have required a 12-24 hour cure with the vehicle kept indoors or covered. Only stayed because of Jacob F., the salesperson. Also pressure from staff to give a 10 on the survey was ridiculous. I won’t be back, except to say hello to Jacob. . More

