Auffenberg Chrysler Dodge Jeep Ram

Brock is an awesome service advisor. Very professional, efficient and follows through on every detail. Very professional, efficient and follows through on every detail. More

Excellent service. Workers efficient friendly and helpful. Keep up the good work everyone. You did the job. Workers efficient friendly and helpful. Keep up the good work everyone. You did the job. More

Excellent service. I was in and out in no time. I had needed my tire replaced and my warranty covered it. I was in and out in no time. I had needed my tire replaced and my warranty covered it. More

Auffenberg is a horrible dealership. Won't stand behind their work and their work is definitely not the best. I will never take anything there or buy anything from them. Won't stand behind their work and their work is definitely not the best. I will never take anything there or buy anything from them. More

Tanner Martin was incredibly professional and helpful. His prompt attention and the clear way he explained everything made a stressful situation much easier to handle. He went above and beyond to assist m His prompt attention and the clear way he explained everything made a stressful situation much easier to handle. He went above and beyond to assist me, and his honesty and communication were truly appreciated. Tanner is a great example of excellent customer service. More

Very friendly. Fun place to go too. Very helpful as well I love getting service Fun place to go too. Very helpful as well I love getting service More

Professional, very efficient, explained what would be done. Finished in a timely manner, great communication done. Finished in a timely manner, great communication More

Please avoid this dealership. If you are a unsatisfied customer they will ghost you and not respond to any form of communication. I am a business owner and would be out of busines If you are a unsatisfied customer they will ghost you and not respond to any form of communication. I am a business owner and would be out of business if I treated people this way. Don’t say you weren’t warned. More

Deceptive Sales, Incompetent Repairs, and Abysmal Customer Service – Avoid at All Costs! If I could give zero stars, I would. Auffenberg O’Fallon Jeep is nothing short of a scam operation, selling Customer Service – Avoid at All Costs! If I could give zero stars, I would. Auffenberg O’Fallon Jeep is nothing short of a scam operation, selling misrepresented vehicles and providing some of the worst customer service I’ve ever experienced. I purchased a car from them that was blatantly misrepresented as having a clean Carfax and no accident history—but it didn’t take long to realize that was an outright lie. The car had clear and obvious signs of extensive front-end damage. The most damning evidence? The headlight was being held in place with ZIP TIES and screws jammed into places they didn’t belong. ZIP TIES. This was not a minor issue—it was a slap in the face to any customer expecting honesty and basic mechanical competence. When I went to replace the headlight assembly, I had to literally bend back part of the mount just to get the new headlight to fit properly. This means whoever “fixed” this car either had no idea what they were doing or just didn’t care. And the dealership either ignored it or actively covered it up. But wait—it gets worse! When I called to address the issue, the sales associate talked over me the entire time, dismissing my concerns with, “Well, I didn’t sell you the car, so it’s not my problem.” That’s the level of professionalism you can expect from Auffenberg O’Fallon Jeep. And as for their management? Nonexistent. I have tried multiple times to contact the manager, leaving messages, and he has not even bothered to reach out. Apparently, once they have your money, your business and concerns no longer matter. Auffenberg O’Fallon Jeep is either staffed by completely incompetent mechanics or they are knowingly running a con. Either way, they have no business selling cars. If you value honesty, integrity, and basic customer service, STAY FAR AWAY. There are plenty of dealerships that won’t take your money and run. This place is a disgrace. More

One of the worst experiences in over 40 car deals. Do yourself a favor and go anywhere else and do not waste your time dealing or trying to work with auffenburg CDJR Do yourself a favor and go anywhere else and do not waste your time dealing or trying to work with auffenburg CDJR More