Auffenberg Chrysler Dodge Jeep Ram

Auffenberg Chrysler's service department in Shiloh, IL is the most deceitful, disingenuous and hateful group of humans I have ever dealt with! I'm not sure if the service technicians are simply incompetent o the most deceitful, disingenuous and hateful group of humans I have ever dealt with! I'm not sure if the service technicians are simply incompetent or deliberately trying to misdiagnose the matter to squeeze more money out of us - but just based on the conversations, we've had with this group of scammers, I sincerely believe it is the latter. And, just to be clear, the manager, Mike Reed, was just as hateful and dismissive as ever. Honestly when Ashley Mansker (another "world class team member" NOT!) transferred us to speak with him, we already knew the response we would get...can't use hateful enough here. Needless to say, they did not disappoint with their customer service or lack thereof. It was evident as soon as we took our vehicle in that morning and after speaking with each member of that "team" - that we were NOT the customers they would prefer to serve. Well, you live you learn, and we do learn from our mistakes. Auffenberg CDJR is a costly mistake!!! Note: That 1 star is only to allow me to post this...even 1 star is so undeserving!!!!!!!!!!! A few hours later....so after all of that, we went to pick up our Jeep and surprise, surprise...the parts/service we paid (probably overpaid) for was not fixed. Drove the vehicle for 2 minutes and the issue resurfaced!!! So back to Hate Nation we go...let's see what the haters have in store for us this time! More

Tyler was great! Had me in and out with my jeep gladiator! Made the process easy. Had me in and out with my jeep gladiator! Made the process easy. More

Excellent communication and easy to approve repairs. The whole experience was very seamless, great staff and timely service. The whole experience was very seamless, great staff and timely service. More

Great service and customer service. Greatly enjoyed my experience there. Willie was fantastic and thorough. Greatly enjoyed my experience there. Willie was fantastic and thorough. More

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I love these guys, they're some really good people. They take care of me They take care of me More

Great service! They go above and beyond. I appreciate the help and their knowledge. Highly recommended They go above and beyond. I appreciate the help and their knowledge. Highly recommended More

My salesman, Willie, and his manager were absolutely wonderful in understanding my wants and needs and finding the best vehicle to meet those wants and needs. wonderful in understanding my wants and needs and finding the best vehicle to meet those wants and needs. More

Best Jeep dealership around. Friendly people, and service. The lounge area was great, very comfortable. Friendly people, and service. The lounge area was great, very comfortable. More

It was an overall good shopping experience. I have no problem coming back in the future. I have no problem coming back in the future. More