Auffenberg Chrysler Dodge Jeep Ram
Shiloh, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Auffenberg Chrysler's service department in Shiloh, IL is the most deceitful, disingenuous and hateful group of humans I have ever dealt with! I'm not sure if the service technicians are simply incompetent o the most deceitful, disingenuous and hateful group of humans I have ever dealt with! I'm not sure if the service technicians are simply incompetent or deliberately trying to misdiagnose the matter to squeeze more money out of us - but just based on the conversations, we've had with this group of scammers, I sincerely believe it is the latter. And, just to be clear, the manager, Mike Reed, was just as hateful and dismissive as ever. Honestly when Ashley Mansker (another "world class team member" NOT!) transferred us to speak with him, we already knew the response we would get...can't use hateful enough here. Needless to say, they did not disappoint with their customer service or lack thereof. It was evident as soon as we took our vehicle in that morning and after speaking with each member of that "team" - that we were NOT the customers they would prefer to serve. Well, you live you learn, and we do learn from our mistakes. Auffenberg CDJR is a costly mistake!!! Note: That 1 star is only to allow me to post this...even 1 star is so undeserving!!!!!!!!!!! A few hours later....so after all of that, we went to pick up our Jeep and surprise, surprise...the parts/service we paid (probably overpaid) for was not fixed. Drove the vehicle for 2 minutes and the issue resurfaced!!! So back to Hate Nation we go...let's see what the haters have in store for us this time! More
My salesman, Willie, and his manager were absolutely wonderful in understanding my wants and needs and finding the best vehicle to meet those wants and needs. wonderful in understanding my wants and needs and finding the best vehicle to meet those wants and needs. More

