Auffenberg Chrysler Dodge Jeep Ram

Alexander with the service department was rude and not helpful. I scheduled an oil change and recall repair service. When on the phone the guy called over to the service department to make sure they would helpful. I scheduled an oil change and recall repair service. When on the phone the guy called over to the service department to make sure they would have the parts. Day of appointment Alexander tells me that I am only scheduled for an oil change. I explain to him how the person who scheduled made sure they would have the parts and scheduled the appointment for both the recall repair and oil change. Alexander was visibly annoyed that I was questioning why my recalls could not be done that day. I had to arrange childcare to make sure I could get my car to the appointment. When I told him I was picking my car up the next day he told me that they were not open. I then questioned why I was scheduled this appointment time if I wasn’t able to pick up my car when I was specifically told I would be able to pick up my car next day. When he called me to tell me that my oil change was done. He told me that the recalls were not done. I asked him when they could be done and he said I would have to reschedule and that it wasn’t that big of a deal. The recalls weren’t serious. After my remaining 4 oil changes are done, I will not be back. More

Straight forward without the run around. Relatively quick service. Would recommend to others and go to them for next auto purchase. Relatively quick service. Would recommend to others and go to them for next auto purchase. More

Prompt attention without an appointment. Completed service within one hour. Addressed all concerns with fair pricing and without needing a return. Professional service writer. Will switch my Completed service within one hour. Addressed all concerns with fair pricing and without needing a return. Professional service writer. Will switch my service to Auffenberg from a different dealer. More

I really liked that I got a video recap after the service to verify that things were checked and in good condition. to verify that things were checked and in good condition. More

Ellie done a fantastic job, even though she is very new. I think she will do a great job going forward. I think she will do a great job going forward. More

They were very nice, polite and professional. .Listen to your questions and concern attentaly. Kept you with updates on the process of your repairs. .Listen to your questions and concern attentaly. Kept you with updates on the process of your repairs. More

Everyone there is great. I swear it isn't hard just be nice to them. Thanks I swear it isn't hard just be nice to them. Thanks More

great experience. a little higher price than a Valvoline.be great if pricing was a little lower a little higher price than a Valvoline.be great if pricing was a little lower More

My service experience is always great! Ashley was wonderful to work with and helped resolved all of my issues. Ashley was wonderful to work with and helped resolved all of my issues. More

Jaleen and the whole team were amazing. They made sure I was taken care of and left satisfied. Jaleen went above and beyond to make sure I got the car I wanted with the payment as close as They made sure I was taken care of and left satisfied. Jaleen went above and beyond to make sure I got the car I wanted with the payment as close as he could get it. He would not give up til I was satisfied. For that I am forever grateful for his hard work and dedication to his customers. More