Auffenberg Ford Belleville

Auffenberg sold me truck which has been great. I live over 60 miles away so usually don’t go there for routine maintenance. Every time I have the experience has been first class with clear commu I live over 60 miles away so usually don’t go there for routine maintenance. Every time I have the experience has been first class with clear communications and high quality service delivered efficiently. More

They always give good service I have no problem with that just a small detail, I have two months that I bought the explorer and they told me that they would give me the mats for the truck, they promised me a just a small detail, I have two months that I bought the explorer and they told me that they would give me the mats for the truck, they promised me and they have not spoken to me to pick them up, but everything is fine just that More

Be very careful traveling a distance to buy one of their used cars. The windshield had two rock chips in it that is very hard to see from the pictures, $1000 dollars to fix it, they gave me $200 credit that used cars. The windshield had two rock chips in it that is very hard to see from the pictures, $1000 dollars to fix it, they gave me $200 credit that they forgot to send. Also the sunroof motors were bad another $1000 to fix. They also agreed to swap out the good tires from my trade in and then told me "it does not work that way". They did tell me if i wanted to stay overnight they could do it the next day after arguing with me because the salesman said he did not agree to doing that. I guess they listened to the phone call and figured out I was not lying. If I was in sales and someone was driving nine hours I would have made sure they new everything about the car in advance. What car dealer has a car on the lot with rock chips in the windshield. Be careful with these guys. More

Came over from another dealer ship to finish financing! Did not get out of there until 11:45 pm! Wish i was told what time i would be seen so i could of made decisions! GM poor communicator when speaking t Did not get out of there until 11:45 pm! Wish i was told what time i would be seen so i could of made decisions! GM poor communicator when speaking to him about the situation! They got my money! Made then hapoy More

Working with joe was amazing. He did everything he could to lock us in a good rate and downpayment on a SUV. They really care and did a lot more than expexcted!! He did everything he could to lock us in a good rate and downpayment on a SUV. They really care and did a lot more than expexcted!! More

The vehicle I test drove had a check engine light on- but other than that I loved it. I said if they fixed the check engine light (evap sensor) I would buy it that day. I even got it in writing that th other than that I loved it. I said if they fixed the check engine light (evap sensor) I would buy it that day. I even got it in writing that they would fix the evap sensor. The deal goes through and the papers are signed. I drive away secure in the knowledge that they are going to take care of me. The next Monday I return with the truck only to be told that it'll cost me 210$. After a conversation with the sales team, then my salesman personally - they made all the right consoling noises and said we'll schedule it for next week. Today I texted my salesman to confirm that appointment only to find that my number is blocked. It's a 30$ part that will take me 15 minutes to replace, so I'm not angry at these people for screwing me out of a lot of money. I'm disappointed that they will tell you anything to make a sale; even if they know it to be false. More

I had a couple of recalls on my vehicle that needed to be taken care of, I was told that it would take around 2hrs, while I was there Travis informed me that he could do my oil change and tire rotation while taken care of, I was told that it would take around 2hrs, while I was there Travis informed me that he could do my oil change and tire rotation while I was there. I was in and out in 2 and a half hours. They always take good care of my car. More

Joe and Travis are the best. Great service on my vehicle and they both know how to treat their customers with a great smile. Great service on my vehicle and they both know how to treat their customers with a great smile. More

They did great work, and excellent professionalism! I have bought several cars from here, and will continue to be a repeat customer! I have bought several cars from here, and will continue to be a repeat customer! More