Auffenberg Ford Belleville

Be very careful traveling a distance to buy one of their used cars. The windshield had two rock chips in it that is very hard to see from the pictures, $1000 dollars to fix it, they gave me $200 credit that used cars. The windshield had two rock chips in it that is very hard to see from the pictures, $1000 dollars to fix it, they gave me $200 credit that they forgot to send. Also the sunroof motors were bad another $1000 to fix. They also agreed to swap out the good tires from my trade in and then told me "it does not work that way". They did tell me if i wanted to stay overnight they could do it the next day after arguing with me because the salesman said he did not agree to doing that. I guess they listened to the phone call and figured out I was not lying. If I was in sales and someone was driving nine hours I would have made sure they new everything about the car in advance. What car dealer has a car on the lot with rock chips in the windshield. Be careful with these guys. More

Came over from another dealer ship to finish financing! Did not get out of there until 11:45 pm! Wish i was told what time i would be seen so i could of made decisions! GM poor communicator when speaking t Did not get out of there until 11:45 pm! Wish i was told what time i would be seen so i could of made decisions! GM poor communicator when speaking to him about the situation! They got my money! Made then hapoy More

Working with joe was amazing. He did everything he could to lock us in a good rate and downpayment on a SUV. They really care and did a lot more than expexcted!! He did everything he could to lock us in a good rate and downpayment on a SUV. They really care and did a lot more than expexcted!! More

The vehicle I test drove had a check engine light on- but other than that I loved it. I said if they fixed the check engine light (evap sensor) I would buy it that day. I even got it in writing that th other than that I loved it. I said if they fixed the check engine light (evap sensor) I would buy it that day. I even got it in writing that they would fix the evap sensor. The deal goes through and the papers are signed. I drive away secure in the knowledge that they are going to take care of me. The next Monday I return with the truck only to be told that it'll cost me 210$. After a conversation with the sales team, then my salesman personally - they made all the right consoling noises and said we'll schedule it for next week. Today I texted my salesman to confirm that appointment only to find that my number is blocked. It's a 30$ part that will take me 15 minutes to replace, so I'm not angry at these people for screwing me out of a lot of money. I'm disappointed that they will tell you anything to make a sale; even if they know it to be false. More

I had a couple of recalls on my vehicle that needed to be taken care of, I was told that it would take around 2hrs, while I was there Travis informed me that he could do my oil change and tire rotation while taken care of, I was told that it would take around 2hrs, while I was there Travis informed me that he could do my oil change and tire rotation while I was there. I was in and out in 2 and a half hours. They always take good care of my car. More

Joe and Travis are the best. Great service on my vehicle and they both know how to treat their customers with a great smile. Great service on my vehicle and they both know how to treat their customers with a great smile. More

They did great work, and excellent professionalism! I have bought several cars from here, and will continue to be a repeat customer! I have bought several cars from here, and will continue to be a repeat customer! More

I recently purchased a new truck, and I couldn’t be happier with the entire experience. From start to finish, everything was handled professionally, smoothly, and with great attention to detail. The s happier with the entire experience. From start to finish, everything was handled professionally, smoothly, and with great attention to detail. The staff was incredibly friendly and knowledgeable, taking the time to answer all my questions and helping me find the perfect vehicle that fit my needs and budget. There was no pressure at all—just honest guidance and excellent customer service. The truck itself is amazing—exactly what I was looking for. It drives beautifully, feels comfortable, and has all the features I wanted. You can really tell the quality and care that went into it. The whole purchasing process was quick and easy, and they made sure everything was explained clearly, including financing and paperwork. I would highly recommend this dealership to anyone looking for a new car. It was truly one of the best buying experiences I’ve ever had! More

I bought a car and they gave me one key. Which would be fine, if it were the "admin" key. When I called they told me basically that I had to purchase another key for hundreds of dollars or Which would be fine, if it were the "admin" key. When I called they told me basically that I had to purchase another key for hundreds of dollars or pay them to reset the key, which was more than buying a new one. So, not my car will not exceed a set speed limit and I cannot turn the radio dial past level 14 because the key has limits set on it. Which was not disclosed. They also CONVENIENTLY kept telling me, "Let me get a hold of the department for this, or that, I will get back to you asap." When the time limit to back out of the purchase was past, they simply refused to even respond or answer any messages, voicemails, emails, or comments. I even got an email from the owner, asking about the experience, to which I responded my concerns to. There was no response to that. If I were you, I would avoid this place at all costs. DO NOT PURCHASE HERE, they are not honest, not helpful, do not hold true to their word, and have absolutely the most atrocious "customer service" of any car dealership that I have ever worked with. PLEASE STAY AWAY!!!! More