On March 5, 2016 I purchased a 2010 Chevy Equinox from Auffenberg Ford in Belleville, IL. A week having the vehicle, I noticed that the vehicle makes load roaring noises while in motion, every time I start the vehicle, it knocks for five to ten seconds, the wheel bearing on the front passenger side was never replaced by them before selling it, and the O2 sensor was never replaced. The O2 sensor was just reset by Auffenberg Ford's service department to buy time. It took two months and twenty-one days for me to receive the title that was "so-called" delivered to my home (which it was not). I called Auffenberg Ford in Bellevile numerous times and was being told that I could have a manager contact me. Needless to say, no one ever called. On April the 8th 2016, I made several calls to the location about not receiving my title during the process. After not receiving a call back from the Finance manager that entire day, I drove there to get a result of the matter. Immediately when the finance manager saw me, he was in a panic running with his neck cut off. He (the finance manager) put a Dealer plate on my vehicle to buy time. On May 21st 2016, I drove to Auffenberg to pick up my title (finally). After I got the vehicle inspected that same day at 9 a.m. twenty miles after driving off of the inspection locations lot, my engine light came on again. I immediately called Auffenberg's service department and complained about the light. I had to make an appointment to bring it in for service not once, not twice, but more than five times. The engine was on due to the bad O2 sensor and mass oil consumption. After to going to the service department unannounced in July, the service rep told me that he would have a manager call me about taking care of the situation. Every two weeks, I called the location asking to speak to a manager. Each time I called, I was told that someone would call me. After contacting the BBB (Better Business Bureau), I finally spoke with Mike Murphy who stated that he was the Regional Manager on November 18th 2016. Mike Murphy stated that he wanted to make things right by fixing everything on the vehicle or worse case scenario put me into a different vehicle. He stated that he would call me on the next day. Mike DID NOT call. I made a trip to Auffenberg on Tuesday morning at 7:30 am to find out getting put into a rental that he is currently paying for out of pocket. He apologized stating that he was busy but the vehicle would be ready 11/25/2016 or 11/28/2016. On 11/23/2016 I received a call from Gary the Service Manager stating that my vehicle was ready. Comes to find out, the wheel bearing in the front left and the O2 sensor was replaced, but I would have to take it to the Chevrolet dealer in St.Louis, MO on Olive. I asked why do I have to take it and not the company. From then I was passed on to a person by the name of Jeff Haynes which is the actual Regional Manager and Mike Murphy who stated that HE was the Regional Manager. Jeff took the dealer plates off of my vehicle and expected me to drive with no plates on it risking getting tickets without it being registered because of the engine light being on. I have been getting the run around since day one and was told not to contact Mike Murphy because Jeff Haynes was my "Point of Contact". On 11/29/2016, I received a text message (unprofessionally) from Jeff Haynes stating he wanted to speak with me about my vehicle. I called him back asking when will my vehicle be ready and was told that there was one big problem. The catalytic converter was bad due to the O2 sensor from the beginning in which I have been complaining about and was being ignored from the company. Jeff Haynes stated that they are going to charge $1199.99 to $1499.99 for a NEW catalytic converter. I was and still am angry about the result that could have been resolved from the beginning if it was not pushed to the side by Auffenberg Ford in Belleville, IL. I pray that this detailed description will resolve this issue because I was sold a Lemon from them and being swindled.