Auffenberg Ford Belleville

I was screwed by their service department. Told me no issue with my car yet another dealership found an issue with my transmission and a massive leak they missed twice when I took it in. Will Told me no issue with my car yet another dealership found an issue with my transmission and a massive leak they missed twice when I took it in. Will never trust them again and will never go back. Incredibly disappointed. Thought I could trust them with my vehicle but after what I’ve found out over the last week, it’ll never be worth it again. Took my 150 dollars for the diagnostic fee and found nothing and ran with it!!! More

My wife called ahead to look at two cars she was told we’re available to test drive. Upon arrival, both cars seem to be at another location for refurbishment.. one vehicle was not able to be driven becau we’re available to test drive. Upon arrival, both cars seem to be at another location for refurbishment.. one vehicle was not able to be driven because it had a light on on the dash. The second vehicle she was allowed to get in but not test drive.. at one point the salesman she was working with just left and handed her off to somebody else with no information. The first sales person attempted a poor upsell by having her take a third vehicle to the location of the other two vehicles as a test drive.. lied to upfront about the car being available for test drive. Annoying Sales tactic.. would not return More

they had a used Jeep in their econo lot. this was on the web page for one week. I sent notice to them with phone number, name and e-mail address. They called me Monday about noon saying th this was on the web page for one week. I sent notice to them with phone number, name and e-mail address. They called me Monday about noon saying the Jeep was there and did I want to make an appointment. I said yes, appointment set for Tuesday at 11:00 A M. They were told I would be there but live 100 miles away. No problem it will be here. On Tuesday I drove 100 miles to get Jeep. When I arrived I was told it sold the day before. Salesman said to bad should have been here yesterday if you wanted Jeep. We had some words and when I left he wouldn't even look at me or talk to me. What a lousy way to do business. I would not recommend this place to anyone who wants a vehicle. You will be sorry. I would never by anything from them. More

SERVICE DEPARTMENT ONLY: If I could leave zero stars, I would. The entire experience was a case study in how not to run a service department, and the individual most responsible—Joe, the service manager— I would. The entire experience was a case study in how not to run a service department, and the individual most responsible—Joe, the service manager—should seriously reconsider his career path. His lack of professionalism, empathy, and basic customer service instincts made a difficult situation even worse. From the moment I called to schedule my appointment, there were red flags. They incorrectly logged my vehicle as a 2018 Mercedes F250 (a vehicle that doesn’t exist) instead of my 2005 Ford F250 diesel. I specifically called ahead to confirm they had the correct filters on hand to avoid delays. I was quoted $79 for an oil change—suspiciously low for a diesel truck, which I mentioned—but they confirmed it was accurate. It wasn’t. They also confirmed filters that I provided numbers for, I showed up and no one had a clue what I was referring too and had to order and delay the service. When I arrived, Joe’s attitude was immediately off-putting. Indifferent, disengaged, and dismissive—he gave the impression that customer concerns were beneath him. When the very capable woman at the desk tried to get answers from Joe to ease my hesitation, he shrugged and said, “We don’t have a diesel tech—we’ll figure it out.” Said loud enough for the entire service bay to hear. That instilled zero confidence in their competence. I waited over two hours for a job that took 48 minutes—and my truck sat finished in the bay for nearly 40 of those minutes while I was left waiting. When I got the bill, I nearly fell over: $680 for an oil and fuel filter change, even though I supplied my own oil. The Motorcraft filters retail for under $30. Somehow, I was charged $160 for them. 2 Oil/coolant Filters around $18/ea charged $60+/ea. Labor 2 hours at $150 less than 1 hour of work performed. Joe offered no explanation—just repeated “I’m not arguing on price” over and over like a broken record, unable or unwilling to provide any transparency or rationale. When I calmly asked about the inflated labor charges and filter markups, he acted like I was attacking him personally. He had zero interest in retaining a customer who owns five personal vehicles, four fleet trucks, and runs a classic car business. His response? “One and done—pay the bill.” I brought all of this to the GM’s attention, who was more receptive but ultimately excused Joe’s behavior because “he does a lot for us.” That kind of blind loyalty to an unprofessional employee is exactly why experiences like this continue to happen. Joe may be in a managerial position, but he lacks the basic communication skills, customer awareness, and situational tact needed to represent any public-facing business. If this shop wants to retain even a shred of credibility, it should seriously reevaluate who it allows to lead its service department. Unfortunately for me this review is not where it stops. I am so embedded in the local car community I can guarantee business will be impacted significantly via my word of mouth. More

Went into Auffenberg Ford South (Belleville location) to test drive some Broncos. Charlie Kohler and his assistant Alexis did a great job with explaining features and whatnot of the models. We worked out a test drive some Broncos. Charlie Kohler and his assistant Alexis did a great job with explaining features and whatnot of the models. We worked out a great deal and walked away with a new Bronco and a good trade in value for our old vehicle. This is the second time we have purchased from Charlie and will continue to come back to him. More

Scott,Brian,Kyle was extremely helpful and made the car buying experience so easy and made it hassle free. I will definitely be returning for my next vehicle. Keep up the good work guys buying experience so easy and made it hassle free. I will definitely be returning for my next vehicle. Keep up the good work guys More

Great truck. Great deal. Very satisfied with whole transaction. Alexus was great to deal with. Go see Alexus if you are looking for a new car or truck, to get a g Great deal. Very satisfied with whole transaction. Alexus was great to deal with. Go see Alexus if you are looking for a new car or truck, to get a great deal! More

Service was prompt, professional and courteous. Everything was explained well and went smoothly. Would recommend Everything was explained well and went smoothly. Would recommend More

We worked with Charlie Kohler and he was an amazing salesman. We drove away in a beautiful Ford Edge Titanium edition and love it! salesman. We drove away in a beautiful Ford Edge Titanium edition and love it! More

I can’t believe anybody would complain about this operation. I was received very courteously and treated with respect and dignity, and enjoyed my purchase. operation. I was received very courteously and treated with respect and dignity, and enjoyed my purchase. More