Auffenberg Ford Belleville

My experience with Auffenberg Ford in Belleville was horrible I would never recommend them to anyone. Brian P was very rude and unprofessional and tried to raise his voice at me when I spoke with him. I horrible I would never recommend them to anyone. Brian P was very rude and unprofessional and tried to raise his voice at me when I spoke with him. I purchased the 2019 jeep grand Cherokee on September, 5th and by September 11th I was calling then about my truck having a delayed start that they are saying they can not duplicate the issue so there for they do not know what to fix, however the delayed start happens two or three times a day when I had it. I returned the loaner vehicle to the service department and told them I do not have a piece of mind in the Jeep and that them not being able to duplicate the issue was not acceptable for me to be dealing with it two or three times a day. The jeep has been parked at there lot since being worked on now for the second time. Brian informed me there is nothing that can be done because I signed a contract. He also had no problem letting me know that I can get a lawyer but he makes $10,000 dollars a month and Auffenberg has high priced lawyers also and they will take me to court over the truck. He said with his income he wouldn't want to do that and he is sure I dont want to do it either. This dealership knew they were selling me a defected vehicle. When I went to test drive the vehicle it would not start and was told they replaced the battery and alternator before I financed it. This purchase was the biggest regret of my life and I will never go through Auffenberg again. I have several videos with different date and time stamps of the issue happening. Auffenberg still has the car on there lot and refuses to contact capital one to let them know the issues and that I no longer want the vehicle. More

Their 7 day return on used cars is a joke. I wouldn’t recommend wasting your money here. There are far better dealers around. It starts at the top from the total atmosphere changed when the ge I wouldn’t recommend wasting your money here. There are far better dealers around. It starts at the top from the total atmosphere changed when the general manager was around. At one point he got rude with an employee and told them he’d wish they’d learn how to do their own apps right. It was his tone and his presence from the beginning wasn’t welcoming. Of course before I left he insulted me. No wonder his employees leave out important detail and misinform, he definitely wasn’t the leader you’d expect. More

This dealership is a joke and completely unprofessional. Tried to charge me $5k over list price, there was an issue mechanically with the vehicle. I called no one showed any concern nor did they offer to ma Tried to charge me $5k over list price, there was an issue mechanically with the vehicle. I called no one showed any concern nor did they offer to make it right. I got to speak to sales rep and not the GM who I asked for. Needed up coming out of pocket an additional $3k for the issue to be fixed. More

Was pleased with Joe and the service was great. Would make the trip again. Thank Would make the trip again. Thank More

Great customer service, Ron and Alexus was patient in help us the cars we wanted, would definitely recommend friends and family to them help us the cars we wanted, would definitely recommend friends and family to them More

I was screwed by their service department. Told me no issue with my car yet another dealership found an issue with my transmission and a massive leak they missed twice when I took it in. Will Told me no issue with my car yet another dealership found an issue with my transmission and a massive leak they missed twice when I took it in. Will never trust them again and will never go back. Incredibly disappointed. Thought I could trust them with my vehicle but after what I’ve found out over the last week, it’ll never be worth it again. Took my 150 dollars for the diagnostic fee and found nothing and ran with it!!! More

My wife called ahead to look at two cars she was told we’re available to test drive. Upon arrival, both cars seem to be at another location for refurbishment.. one vehicle was not able to be driven becau we’re available to test drive. Upon arrival, both cars seem to be at another location for refurbishment.. one vehicle was not able to be driven because it had a light on on the dash. The second vehicle she was allowed to get in but not test drive.. at one point the salesman she was working with just left and handed her off to somebody else with no information. The first sales person attempted a poor upsell by having her take a third vehicle to the location of the other two vehicles as a test drive.. lied to upfront about the car being available for test drive. Annoying Sales tactic.. would not return More

they had a used Jeep in their econo lot. this was on the web page for one week. I sent notice to them with phone number, name and e-mail address. They called me Monday about noon saying th this was on the web page for one week. I sent notice to them with phone number, name and e-mail address. They called me Monday about noon saying the Jeep was there and did I want to make an appointment. I said yes, appointment set for Tuesday at 11:00 A M. They were told I would be there but live 100 miles away. No problem it will be here. On Tuesday I drove 100 miles to get Jeep. When I arrived I was told it sold the day before. Salesman said to bad should have been here yesterday if you wanted Jeep. We had some words and when I left he wouldn't even look at me or talk to me. What a lousy way to do business. I would not recommend this place to anyone who wants a vehicle. You will be sorry. I would never by anything from them. More

SERVICE DEPARTMENT ONLY: If I could leave zero stars, I would. The entire experience was a case study in how not to run a service department, and the individual most responsible—Joe, the service manager— I would. The entire experience was a case study in how not to run a service department, and the individual most responsible—Joe, the service manager—should seriously reconsider his career path. His lack of professionalism, empathy, and basic customer service instincts made a difficult situation even worse. From the moment I called to schedule my appointment, there were red flags. They incorrectly logged my vehicle as a 2018 Mercedes F250 (a vehicle that doesn’t exist) instead of my 2005 Ford F250 diesel. I specifically called ahead to confirm they had the correct filters on hand to avoid delays. I was quoted $79 for an oil change—suspiciously low for a diesel truck, which I mentioned—but they confirmed it was accurate. It wasn’t. They also confirmed filters that I provided numbers for, I showed up and no one had a clue what I was referring too and had to order and delay the service. When I arrived, Joe’s attitude was immediately off-putting. Indifferent, disengaged, and dismissive—he gave the impression that customer concerns were beneath him. When the very capable woman at the desk tried to get answers from Joe to ease my hesitation, he shrugged and said, “We don’t have a diesel tech—we’ll figure it out.” Said loud enough for the entire service bay to hear. That instilled zero confidence in their competence. I waited over two hours for a job that took 48 minutes—and my truck sat finished in the bay for nearly 40 of those minutes while I was left waiting. When I got the bill, I nearly fell over: $680 for an oil and fuel filter change, even though I supplied my own oil. The Motorcraft filters retail for under $30. Somehow, I was charged $160 for them. 2 Oil/coolant Filters around $18/ea charged $60+/ea. Labor 2 hours at $150 less than 1 hour of work performed. Joe offered no explanation—just repeated “I’m not arguing on price” over and over like a broken record, unable or unwilling to provide any transparency or rationale. When I calmly asked about the inflated labor charges and filter markups, he acted like I was attacking him personally. He had zero interest in retaining a customer who owns five personal vehicles, four fleet trucks, and runs a classic car business. His response? “One and done—pay the bill.” I brought all of this to the GM’s attention, who was more receptive but ultimately excused Joe’s behavior because “he does a lot for us.” That kind of blind loyalty to an unprofessional employee is exactly why experiences like this continue to happen. Joe may be in a managerial position, but he lacks the basic communication skills, customer awareness, and situational tact needed to represent any public-facing business. If this shop wants to retain even a shred of credibility, it should seriously reevaluate who it allows to lead its service department. Unfortunately for me this review is not where it stops. I am so embedded in the local car community I can guarantee business will be impacted significantly via my word of mouth. More

Went into Auffenberg Ford South (Belleville location) to test drive some Broncos. Charlie Kohler and his assistant Alexis did a great job with explaining features and whatnot of the models. We worked out a test drive some Broncos. Charlie Kohler and his assistant Alexis did a great job with explaining features and whatnot of the models. We worked out a great deal and walked away with a new Bronco and a good trade in value for our old vehicle. This is the second time we have purchased from Charlie and will continue to come back to him. More