Auffenberg Ford Belleville

Jason Hall, Dustin Barron General manager went above and beyond to satisfy me with an issue . They are truly there to help you find the car you want and satisfy your need. Visit them downtown Belleville as beyond to satisfy me with an issue . They are truly there to help you find the car you want and satisfy your need. Visit them downtown Belleville ask for Mike Who is a great salesman More

The overall sales experience was good, I was taken to see the car before it was actually available on the lot or website and Mike was a good sales associate. The thing that got me though is that I was told i the car before it was actually available on the lot or website and Mike was a good sales associate. The thing that got me though is that I was told it would be checked over to make sure the components of the car would be up to par and looking good before I picked it up in 5 days. Took it to my mechanic the day I picked it up. Car drove well but sevice department could care less about getting interior ready for pickup, stained upholstery, odd odor and both filters (air filter and cabin filter) were clogged with debris… makes me hesitant to believe the service dept. even lifted the hood to check it out. I bought the oil change service agreement but knowing they didn’t check out the simple components like air filters kinda make me hesitant to let this service dept, change my oil or oil filter. More

The tire warning light came on so i went to the dealership to see of they could help, one gentleman from service helped me, he managed to fix my problem right then and there. I'm very pleased it wa dealership to see of they could help, one gentleman from service helped me, he managed to fix my problem right then and there. I'm very pleased it was not a puncture More

They have fast and friendly service agents. The service was amazing and I will definitely be back. The service was amazing and I will definitely be back. More

Pleasant experience in ordering new Ford Titanium. Process was easy with help of Luis. On pickup Luis took the time to explain new features and offer support in case I needed another “lesson”. I would Process was easy with help of Luis. On pickup Luis took the time to explain new features and offer support in case I needed another “lesson”. I would recommend Luis to other customers. More

Had excellent customer Service everything thing was right on point no hidden agendas or anything. Ask for Terry Wilson he will definitely leave you not disappointed on point no hidden agendas or anything. Ask for Terry Wilson he will definitely leave you not disappointed More

This place sucks. The service was not even done. Still waiting for a call back . Joe Miller waiting from a call back. The service was not even done. Still waiting for a call back . Joe Miller waiting from a call back. More

Hard to find even a correct phone number to contact them. service department does not keep customers informed on any repairs.spent $3000 on fixing a c,still not fix right. They want $ 3500 more to fix it . No service department does not keep customers informed on any repairs.spent $3000 on fixing a c,still not fix right. They want $ 3500 more to fix it . Not impressed, will go elsewhere, even in Stl for better service More

Very friendly, helpful, and knowledgeable staff. Great service department. Sales process could be streamlined a little. Great service department. Sales process could be streamlined a little. More