Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Auffenberg Ford Belleville
Belleville, IL
198 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 198 reviews
March 14, 2022
Kyle couldn’t have been less interested in selling me a car. He strung me along on my questions about the car’s maintenance history and told me he was too busy and would work on it Monday. Needless to say car. He strung me along on my questions about the car’s maintenance history and told me he was too busy and would work on it Monday. Needless to say the car is still on the lot and I purchased elsewhere. If your salesman isn’t willing to find out basic information on a used car with multiple owners there is a reason. Such a shame as with a minimal amount of effort I was walking out with the car. More
by Benny2022
Employees Worked With
Kyle J, Schley Martin
February 21, 2022
THIS IS THE 2ND VECHILE I'VE BOUGHT HERE. BOTH TIMES WAS GREAT. EVERYONE BACKS UP WHAT THEY SAY. THIS TIME I CALLED ANOTHER DEALERSHIP FIRST. THEY TURNED ME AWAY CAUSE I WANTED TO PAY CASH. BOTH TIMES WAS GREAT. EVERYONE BACKS UP WHAT THEY SAY. THIS TIME I CALLED ANOTHER DEALERSHIP FIRST. THEY TURNED ME AWAY CAUSE I WANTED TO PAY CASH. THEY GOT AN ATTITUDE SAID THEY WANTED TO FINANCE. SAID THE WON'T DEAL WITH CASH. AUFFENBERG TOOK MY MONEY AND WAS HAPPY TO DEAL. More
by GOOFY1765
Employees Worked With
TERRY, Schley Martin
February 03, 2022
My dealings with the Auffenberg Ford in Belleville, IL have not been good. I purchased a Certified 2017 Ford Focus in Dec of 2019. The issue started when I took the car in for service because of an o have not been good. I purchased a Certified 2017 Ford Focus in Dec of 2019. The issue started when I took the car in for service because of an oil leak and Auffenberg found additional items wrong with the powertrain. I let them know that I bought the car Certified with a 7 year 100 thousand mile powertrain warranty (the car has 77,000 miles on it). The service center came back to me saying the car was sold to me without the Certification. After getting the runaround as to why, their final answer was that I declined the "optional" add on warranties. The reason I opted out of the additional warranties was because of the powertrain warranty that came with the vehicle certification. The powertrain work came to over $1400. I wrote several emails to the dealership and finally received a call from the General Manager who said the car was certified and that I did have the warranty. He promised to get back to me with a solution. It's now been 7 days since that call and no one will respond with an update. Note that I included Mr. Auffenberg in my emails. This issue is very frustrating. More
by anthonymayo90
Employees Worked With
Schley Martin
January 18, 2022
Highly recommend Auffenberg Ford Bellevile! We went out looking for a new truck and very glad that we chose Auffenberg! Showed up at 3pm for a trade with no clue what inventory was available. We met Kyle, looking for a new truck and very glad that we chose Auffenberg! Showed up at 3pm for a trade with no clue what inventory was available. We met Kyle, he asked what we were in for and off we went. We drove to 3 different locations looking at inventory finding the right one. The straight forward answers to questions we had was refreshing. Kyle was knowledgeable and was able to get answers my wife and I needed for the sale to be able to happen. The sales team and the finance team stayed late to help us finish the sale since my schedule did not allow another time. The entire experience was great and will recommend to any one that is looking for a new vehicle. We will for sure be back for our next trade. More
by Maz9987
Employees Worked With
Kyle Floyd , Schley Martin
October 27, 2021
I bought a car for my 18 year old daughter from here. I also purchased the package that pays for maintenance and oil changes so my daughter could take it in as needed. Let me tell you, the individuals work also purchased the package that pays for maintenance and oil changes so my daughter could take it in as needed. Let me tell you, the individuals working in the service department are ignorant and condescending. Instead of being helpful and/or offering advice to an 18 year old, they made her feel stupid for asking a question. They also will not go out of their way to do anything more than the bare minimum. Twice now they have referred me back to the Auffenberg VW dealership to ask questions, which would not be a huge deal except that place is a joke as well. Bought one car from them and never again. Bottom line, Auffenberg leaves much to be desired in the way of customer service. Do yourself a favor and cross the river for sales or service if you can. More
by keller010
Employees Worked With
NA
October 26, 2021
great experience here. sales, service and parts department all went above and beyond to make sure all departments had all they needed to complete the transaction. thank you highly recommend department all went above and beyond to make sure all departments had all they needed to complete the transaction. thank you highly recommend More
by klynr19
Employees Worked With
Schley Martin
June 20, 2021
What a bunch of liars, stay away from these clowns. Management that doesn’t value customers. Tried to get loud because his representative is a liar. Rudy that’s you. Management that doesn’t value customers. Tried to get loud because his representative is a liar. Rudy that’s you. More
by Sopoor911
Employees Worked With
Rudy
June 04, 2021
whole thing start to finish was garbage. Salesman there lie the whole time to get a sale. Managers won’t get back to you no matter how much you call. The place is run so bad; bad salesman is one thing but lie the whole time to get a sale. Managers won’t get back to you no matter how much you call. The place is run so bad; bad salesman is one thing but to have bad managers is another. Car had lots of problems but you’re on your own once you leave . Very dishonest company, would not recommend More
by Anon
Employees Worked With
Greg, John , Schley Martin
April 30, 2021
Talked to two people who emailed me back to back. I started a convo with one about the specifics that I wanted in a car and my situation. Didn't hear back after that until I asked about my previous ema started a convo with one about the specifics that I wanted in a car and my situation. Didn't hear back after that until I asked about my previous email. Then got a "let me check" email but nothing past that yet. More
by R.R.
Employees Worked With
Myra Fifer-Ivy
