Auffenberg Ford Belleville

Something smells My son was looking for a newer used car and found one on the internet at the Belleville location that he was very excited about. I called about the c My son was looking for a newer used car and found one on the internet at the Belleville location that he was very excited about. I called about the car at about 9:45am, was told the car was still available, and set up an appointment for him to test drive with the intention of buying the car at noon. He drove 45 minutes to get there and was told the car was picked up by someone else 15 minutes before he got there. He was instructed to look around the lot to see if there was anything else he liked. I called the person I originally spoke to and of course she was not available and a manager was supposed to call me back. Still waiting.... Interestingly enough, 2 years ago the exact same thing happened at the same dealership. We had found a Caliber on the internet that we were really interested in, called about it, jumped in our car and headed there. But it was sold the night before, and we were told to look around. At the time I thought it was just a mix-up, but now I'm not so sure. We will not be back, there are plenty of other dealerships that would like to sell their cars too. More

finance department and management I went to this location to look for a new car for me and what do i get a finance guy disrepectful ,threating my hubsand because he was told a lie abou I went to this location to look for a new car for me and what do i get a finance guy disrepectful ,threating my hubsand because he was told a lie about pricing on the car,over charging 5000.00 more on the car,As I was told a dealer is there to help you find a car not to be rude,disrepectful,and down grade a company by running customers off. I would be contacting higher management about this are further action would take place.They kept all my important paper work without giving it back that belongs to me wow......what company operates like this. More

They did me Dirty! I found a truck on their website and called them about it. I was very interested in the truck and went ahead and had them run my credit. They told me I found a truck on their website and called them about it. I was very interested in the truck and went ahead and had them run my credit. They told me I was approved and I made an appointment to meet with Mike Murphy the next morning to take care of business. I live 2 hours away from Belleville and my wife called when we left to tell them we would be a little late. We where told fine see you in a little while. We get there and are told Mike Murphy just left but some 20 year old salesman would show it to me. About fifteen minutes later he comes back to me and says that truck sold last night. Are you kidding me! We drove 4 hours for nothing. Called to talk to the head manager twice and was told he would call back. Still waiting on that call. Mike Murphy did call me back and made up a bunch of excuses and told me he would make it right on another truck. He sends me pictures and prices on 3 different trucks and none of them were in any way near being a "deal". If they will do it to me they will do it to you. BEWARE! More

I REALLY am loving my new car!! I was driving a Kia sportage that I bought new in 2010. It was not as fuel efficient as I wanted, plus it was not very easy to get around in the snow I was driving a Kia sportage that I bought new in 2010. It was not as fuel efficient as I wanted, plus it was not very easy to get around in the snow and ice in it. (Not 4-wheel drive.) So after getting stuck in my driveway four times last winter I knew I needed to trade it off. I came into Auffenberg to look at some cars I saw on their website. The salesperson I worked with was Jermaine Hornberger, and he was extremely helpful. I would not hesitate to say that he is the best salesperson I have ever worked with for anything. He spent a lot of time with me and was very helpful and patient and did his best to get me a really great deal. Go see him if you need a car. I mean it, I'm telling everyone I know who is looking for a car. THEY WILL WORK WITH YOU AND YOU'LL BE GLAD YOU WENT THERE!!! THANKS JERMAINE!!! More

"Someone will buy it" My fiancé and I drove out to Auffenberg in Belleville, IL from St.Louis, Mo to look at a Nissan Versa. We get there and the first thing I notice is th My fiancé and I drove out to Auffenberg in Belleville, IL from St.Louis, Mo to look at a Nissan Versa. We get there and the first thing I notice is the driver door was not shut right. The door was damaged, bent and the hinges were broken. We were still willing to buy the car but for a lower price or with a fixed door. The salesman was nice about it and went in to talk to the GM. The GM would not even come out to talk to us about the issue after we asked the salesman to have him come out. The GM would not lower the price, nor work with us. They told us that someone else will buy the car. I was one very unhappy with the service and two, did not feel comfortable with a dealership that was ready to sell a damaged car to an unknown customer. They did not really try to find us something else or work with us after the fact. I would NOT recommend this dealership to ANYBODY. More

Very good visit. I came in to get some information about towing a trailer with me 2012 Ford Edge, I got the info I needed. It was helpful. Salesman said I needed a tr I came in to get some information about towing a trailer with me 2012 Ford Edge, I got the info I needed. It was helpful. Salesman said I needed a truck for my towing. A showed me 2014 F-150 After a test drive, I said that if they my monthly payment at what I paying now on my Edge, I would buy the truck. After hard work by the salesmen, they got my payment where I needed it at. More

Helped me I had a 2013 ford I bought 2 years ago that turned out to be unreliable from Auffenberg. I must admit I was angry with Auffenberg and Ford at the begi I had a 2013 ford I bought 2 years ago that turned out to be unreliable from Auffenberg. I must admit I was angry with Auffenberg and Ford at the beginning of this mess, but they went out their way to help me. They earned my business. I traded in the Ford for another car. The deal they offered my was more than fair to make things right. I dont think any other dealership would have done the same thing. We ended up buying 2 cars that night. I want them to know how much I appreciate them helping me out. I am no longer angry. I am enjoying my new car and I will be back. I just hope all them are still there. Thanks again More

Best Ever I have never traded in a vehicle before and they made it all too easy. I didnt have to do anything. And then helped me get into the truck I wanted for I have never traded in a vehicle before and they made it all too easy. I didnt have to do anything. And then helped me get into the truck I wanted for the price I wanted. It was an amazing experience and they have definitely set the standard for car dealerships every where. More

EXCEPTIONAL!!!!!!!!!!!!!!!! What a great experience. I had no idea that a person could be treated so well at a dealership. They went above and beyond. I was treated as if I had b What a great experience. I had no idea that a person could be treated so well at a dealership. They went above and beyond. I was treated as if I had bought a car from them on a regular basis. I was treated like I was a personal family member. I know this sounds far fetched. This is very true. I am recommending anyone that are interested in purchasing a vehicle (new or used), go here first. You won't be dissapointed. More

Manager This place service is the worst dealership I have ever visit. I went in for an oil change, they damaged my right tire. Never again!! This place service is the worst dealership I have ever visit. I went in for an oil change, they damaged my right tire. Never again!! More