Auffenberg Ford Belleville

Worked with Joe, he was efficient and friendly. Made sure everything went smoothly. Would recommend to others. Made sure everything went smoothly. Would recommend to others. More

Overall smooth sales experience. Sales people were respectful and made accommodations for me when I had forgotten some documents. I felt the dealership was not in good communication Sales people were respectful and made accommodations for me when I had forgotten some documents. I felt the dealership was not in good communication with TrueCar, where I first found the car - there were discrepancies in the final price. I received duplicate calls and texts about appointment confirmation and insurance. The worst part were all the upsells of protection plans that took a lot of time. More

Worst experience I have ever had at a dealer. Took my 2016 f250 in for a recall and d.e.f. fault. They told me they couldn't fix my diesel but the recall was done. Then the tech broke my mirror o Took my 2016 f250 in for a recall and d.e.f. fault. They told me they couldn't fix my diesel but the recall was done. Then the tech broke my mirror on my truck...they did replace. Service manager was rude, service writer tried to make me happy best he could. When I picked my truck up the steering column was still in pieces. Not confident in this dealer. Will not be going back there ever again More

Kyle Floyd is awesome, and did a great job with getting me in a new F150. me in a new F150. More

Purchased a very nice used Ford Explorer on 12/8/23. The salesperson Antonio Seals was good to work with, no pressure. The rest of the staff was helpful as well. A good purchasing experience! Would The salesperson Antonio Seals was good to work with, no pressure. The rest of the staff was helpful as well. A good purchasing experience! Would recommend. More

I had a great experience. I went in knowing the car I wanted and I didn’t want or need to look at anything else. Terry pulled it right around we went on a quick test drive and I went in knowing the car I wanted and I didn’t want or need to look at anything else. Terry pulled it right around we went on a quick test drive and moved through financing. I was the only customer in the building at the time but it was a fast and painless process. I was in and out in about 90 minutes. More

11/29/2023. Proceed at this dealership with extreme caution This dealership is full of predators looking to make you their prey, from the inexperienced, 21 yea Proceed at this dealership with extreme caution This dealership is full of predators looking to make you their prey, from the inexperienced, 21 year old salesman Dylan who has only been working there for a few months {he received 2 different calls from 2 previous customers complaining about the cars they had purchased}, to the loud talking and aggressive sales manager who was too busy to meet me - pretending to be busy on the phone while I could hear him ordering his lunch, to other 2 floor salemen trash talking about customers they could not sell and finally the slick talking finance manager Brandon who kept me waiting for hours for no valid reason since I had a cashiers check from my bank for the full price of the vehicle in my hands. Heavy on the high pressure sales tactics there were at least 10 separate attempts to have me finance through their banking affiliates, 5 attempts occurring even after I presented a cashiers check from my bank. I said NO 10 times. There were 8 separate attempts to get me to buy a ceramic coating for $1,000. I said NO 8 times. There were 6 specific attempts to get me to purchase an extended warranty even after I told them I had it handled already through my bank, I said NO 6 times. Each of the above listed individuals was committed only to persisting with these incessant attempts to manipulate and pressure me so they could make make more money on a high mileage vehicle they purchased at an auction. I finally had to get visably angry and threaten to walk out 2 different times for them to move forward to close the deal. My due diligence is the only reason I got a used car for a decent price. I would not recommend this dealership to my worst enemy. Zero Stars. Women shopping alone should have their guardrails all the way up. Women of Color should just not even bother shopping with this dealership. More

Courteous and smiles everywhere. The staff I spoke to were so helpful. Love it! Bye The staff I spoke to were so helpful. Love it! Bye More

Great customer service good cars. I am a repeat customer. A special thanks to Alec I am a repeat customer. A special thanks to Alec More

Fantastic support and a friendly staff. Auffenburg has always provided outstanding service and support. They make buying a vehicle a wonderful experience! Auffenburg has always provided outstanding service and support. They make buying a vehicle a wonderful experience! More