Auffenberg Ford Belleville

Overall, I felt extremely welcomed there, especially since Oliver C.Joseph treated me pretty bad on the day I purchased a car from Auffenberg. My Salesman Jerome, I felt was trying his best to accomodat since Oliver C.Joseph treated me pretty bad on the day I purchased a car from Auffenberg. My Salesman Jerome, I felt was trying his best to accomodate me, But I do not think he is well aware of the important issues that arise after the sales are made. I have had some issues I have addressed with him, and I think he should have checked with others before he tried to resolve my issues. I have not had any issues with my car other than small hail damage, and recently a bad battery, which was really handled appropriately ONLY after I contacted Bob G. the service manager. Which I really thought Jerome could have done as well, because he informed me that there was nothing Auffenberg could do about the battery. But Jerome was still helpful and assisted me the best way he could. I am very pleased with my outcome today, and I have learned to seek help beyond just talking to one person. I would recommend Auffenberg over OCJ anyday! I do think they care for their customers even after the sale is made. I think you just have to know who to address with your issues, to eliminate unnecessary upsets. Thank you Auffenberg..Jerome and Bob :) More

Went looking for a new Fusion in Red with all the bells & whistles with grey interior. Auffenberg only had ones with black interior so they had to look outside the dealership. Only 1 dealership around ha & whistles with grey interior. Auffenberg only had ones with black interior so they had to look outside the dealership. Only 1 dealership around had the one we wanted and it took a lot of dealing on their part to get the car we wanted, but they were able to get it for us in the time frame we wanted and we love it. Night we picked it up took a little longer than expected with it being the last day of the month & several other people getting cars that night too but other than that transaction went smoothly. I went in knowing what I wanted on the car, the add-ons I wanted and what I could & would pay for it and they made it happen. Very satisfied and would definitely recommend them to others. More

I was looking for a good used car to replace our second vehicle. After searching for several weeks I came across a great deal at Auffenberg. The salesmen worked with me to get exactly the payment I wante vehicle. After searching for several weeks I came across a great deal at Auffenberg. The salesmen worked with me to get exactly the payment I wanted. I would definitely consider returning to them for my next vehicle. More

I had a great car buying experience at Auffenberg Ford in Belleville Illinois. I felt as if they listened to my wants and needs and provided me with a safe affordable car in my purchase of the 2011 ford focu Belleville Illinois. I felt as if they listened to my wants and needs and provided me with a safe affordable car in my purchase of the 2011 ford focus. Specifically I was looking for a blue focus which had power windows, a sun roof and leather seats, with in a very short time they were able to locate and deliver the car that fit all my needs. They made the buying process easy for me. In my next car buying experince I would like to work with Charlie,Bob and Dan again. More

On approximately 26th of Jun my Ford Focus broke down on On approximately 26th of Jun my Ford Focus broke down on the side of the road. There was power to the dashboard (radio, a/c, lights, etc worked fine On approximately 26th of Jun my Ford Focus broke down on the side of the road. There was power to the dashboard (radio, a/c, lights, etc worked fine) but the car would not start. I had it towed to Auffenberg Ford in Belleville, IL as this was the closest dealer to where my car died. The next day one of the mechanics called me and said it might be the PCM which is the main computer in the car, and that it would cost about 850 dollars to fix. I managed to get the money together, which was hard to do for a struggling college student. After about a week we picked up the car and began to drive home. Less than twenty miles into the drive and it broke down again!!!!! Same problem as before. I had to get it towed back to the dealership because they did not do their job correctly. When I talked to the dealer the next day they said they got a faulty PCM and were ordering a new one. They said there would be no charge for it was their fault. I contacted them every day for two weeks. Apparently they were finding loose wires and had to fix them. They had told me in the beginning that there were no loose wires. Now after not having a car for close to a month, they are also charging me an extra 130 dollars on top of the 880 dollars I had paid the first time they said my car was fixed. I believe the mechanics tried to do a "quick fix" the first time and were hoping my car ran a little bit longer so they could claim that it was not their fault. Unless you plan on being overcharged do not go here!!! More