Auffenberg Ford Belleville

Tried both the Belleville and Shiloh location to get my vehicle fixed under warranty. Both locations were terrible about calling back and I ended up having to find a different dealer to cover my warranty vehicle fixed under warranty. Both locations were terrible about calling back and I ended up having to find a different dealer to cover my warranty work. I would not advise going to either for Service work. They don't value your time nor do they give you a loaner vehicle. Nothing like having an appointment for an oil change at 8am and at noon you call and they tell you they might have to keep it overnight due to some carry over service calls. I will not be buying anymore vehicles from them nor getting anymore service work done. I contacted FORD and they were useless too. More

I was looking for any used car with low miles but ended up buying a new 2022 Escape and I am loving it. Thank you Scott Gaines for helping me decide. And the rest of the staff made it easy to obtain a l up buying a new 2022 Escape and I am loving it. Thank you Scott Gaines for helping me decide. And the rest of the staff made it easy to obtain a loan - stress free. I will send others to Auffenberg! More

I’d like to give a BIG Shout out to my salesman JORDAN STAUB at Auffenberg In BELLEVILLE IL! I bought the vehicle a little over a week ago a I couldn’t be more pleased with my one owner MAZDA CX-5! Th STAUB at Auffenberg In BELLEVILLE IL! I bought the vehicle a little over a week ago a I couldn’t be more pleased with my one owner MAZDA CX-5! This is my second purchase from this dealership. Around 1989-90 I purchased a one owner Cadillac Cimeron from here and I drove it for about 10 years! I plan on returning here to buy my grandson a used vehicle when he graduates next summer. I went in with an amount that I wanted to spend and JORDAN was very patient even when I changed my mind about 3 times. I had a very good experience and I left with the car I wanted without overspending my budget. A WIN WIN for us both!! I can’t say enough good things about the entire Staff including the Salesman and the Finance Officer. KUDOS!!! More

Sales experience was good. They wanted the sale so yeah whatever we get the car. Just over a month in and we get our first rain. Turns out the sunroof leaks and now we can’t ge They wanted the sale so yeah whatever we get the car. Just over a month in and we get our first rain. Turns out the sunroof leaks and now we can’t get the sunroof to work at all. I call in sure that they’ll cover it. Louis (our salesman) said they couldn’t because it’s not covered under the warranty we have because it’s an electrical issue. The original issue wasn’t electrical. The original issue was a leaking sunroof that then caused electrical issues. They refuse to help and said all they could do is pay for the diag for them to look at it but wouldn’t cover repairs. So my husband and I have to get the sunroof fixed and whatever issues the leak has/will cause. I would advise just go somewhere else. More

Chris was superb to work with after I suffered a total loss of my 2014 F-150 He helped me find the perfect model for my needs, located it in the color I really wanted at another location, and drove me t loss of my 2014 F-150 He helped me find the perfect model for my needs, located it in the color I really wanted at another location, and drove me there for a test drive Outstanding service and commitment to their customers Also, a big thanks to James for making the financing easy and practical You’re doing yourself a huge disservice if you don’t give these folks the chance to “wow” you As for myself, I’ll never buy elsewhere after this experience More

From the moment we met Terry, our salesman, he and all of the Aufferberg team were very knowledgeable, helpful and courteous. I would highly recommend them for your next vehicle purchase. the Aufferberg team were very knowledgeable, helpful and courteous. I would highly recommend them for your next vehicle purchase. More

Charlie Kohler was thoughtful, courteous & very helpful. He is always ready to help. Sly, Jake & louis were very helful. He is always ready to help. Sly, Jake & louis were very helful. More

Kyle Floyd was great! Made sure we well taken care of at all times, even when he had other customers, alwaya communicated with us. Definitely will be coming back to him fo Made sure we well taken care of at all times, even when he had other customers, alwaya communicated with us. Definitely will be coming back to him for my next vehicle in the future. More

We had a Great young Lady who showed us this vehicle and went above and beyond to show us everything about it, answered all our questions, even though we was looking for a different color. but at the end of went above and beyond to show us everything about it, answered all our questions, even though we was looking for a different color. but at the end of the day, after our test drive we ended up purchasing this Bronco. Alexus Miller is the main reason we purchased this vehicle, she did a great job on Presenting and Representing your Outstanding Dealership to me and my wife and in the end we made this purchase. Thank You Alexus Thank You James Logston More

I have never had an easier or more pleasant car purchasing experience! Luis Martinez was wonderful to work with! I would recommend this dealership to anyone! purchasing experience! Luis Martinez was wonderful to work with! I would recommend this dealership to anyone! More