Auffenberg Kia

Salesman was able to locate desired car in timely manner. Was a smoth process from start to finish Was a smoth process from start to finish More

Always a pleasant time waiting at the dealership and the service department always keep me updated during my service time there. Thanks again! service department always keep me updated during my service time there. Thanks again! More

Great customer service at the service desk, I love the videos walking through the vehicles status and highlighting any items of concern. videos walking through the vehicles status and highlighting any items of concern. More

The service department was great and worked with me the best they could despite the complications caused by the parts department ordering the wrong part MULTIPLE TIMES. It was very frustrating that it too best they could despite the complications caused by the parts department ordering the wrong part MULTIPLE TIMES. It was very frustrating that it took 3 visits for a part replacement that took less than an hour. Thankfully once the correct part was in hand, Brad bumped me to the front of the line so I didn't have to waste a 3rd day leaving my car at the dealership. Whoever oversees the parts department (which isn't Services for some weird reason) really needs to be evaluated on their management and absolute refusal to address what I've come to learn is a common issue with this parts department. Also, no complementary water at this location even though other Auffenberg dealers do offer it. Not sure why that is. More

I can’t say enough good things about the service department at Auffenberg Kia. Every experience has been professional, honest, and focused on taking care of the customer. A special thank you to m department at Auffenberg Kia. Every experience has been professional, honest, and focused on taking care of the customer. A special thank you to my service advisor, Joe. He consistently goes above and beyond to keep me informed, explain everything clearly, and make the entire service process easy and stress-free. It’s rare to find someone who genuinely cares about providing great customer service, and Joe does exactly that every time. If you’re looking for a dealership with an outstanding service department, I highly recommend Auffenberg Kia. Thanks again to Joe and the entire team for always providing exceptional service! More

They were very courteous. Prompt in taking care of things. Very careful in explaining what needed to don't on the vehicle. Prompt in taking care of things. Very careful in explaining what needed to don't on the vehicle. More

Great, Brad and Paige took great care of me and my Kia Carnival, it was a pleasure. Carnival, it was a pleasure. More

Jury still out, to many phone calls to me, but hard to get a call to them. get a call to them. More

I took my car in four times and each time they stated it was bad gas, nothing was wrong with my spark plugs and the odor coming from my car I needed to take to a body shop to see if something crawled under was bad gas, nothing was wrong with my spark plugs and the odor coming from my car I needed to take to a body shop to see if something crawled under my car and died. I then take my car in and they replaced the spark plugs after finally actually looking at them. Then my car kept backfiring.Had to take it back to the dealership just for them to replace one coil. Like if one is bad why not replace them all to eliminate any further issues. I was hung up on by someone named axel I believe that’s his name. I worked with a Paige, a Doug, and was told different things each time I went up there. When I went to pick my car up. She had me sign to papers and didn’t give me any paperwork.After the experience I’ve had at this dealership I WILL NOT BE BACK. I wouldn’t recommend any of my family or friends to go there. Just horrible I’ve contacted a different Kia location to bring my car to. Very disappointed when all I wanted done was for my issues I came in for to be heard and checked out but all I did was get the run around having to miss work because of this madness they took me through. They have lost me as a customer I don’t trust them at this point to do right by my car seeing as they failed all the times I brought my car in to be looked at for the same thing to keep happening More

I had a very good experience, everyone at the dealership was extremely helpful and Leah was awesome at communicating throughtout the process. was extremely helpful and Leah was awesome at communicating throughtout the process. More