Auffenberg Kia
Shiloh, IL
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Eric helped us choose our KIA by offering several great options for us to test-drive. His co-associate, who was in training, was also very helpful—and the fact that she was bilingual made the experience ev options for us to test-drive. His co-associate, who was in training, was also very helpful—and the fact that she was bilingual made the experience even better for my wife. Together they were an outstanding team, and we truly appreciated their professionalism and support! More
The entire process went great! The oil change was done on a very timely manor, the employee that took care of it was very helpful and great to work with. The oil change was done on a very timely manor, the employee that took care of it was very helpful and great to work with. More
Great service with very nice staff. The waiting area was clean and they provide hot coffee. The waiting area was clean and they provide hot coffee. More
Recently experienced a VERY POOR customer service encounter at Auffenberg KIA that required a repainting & redo of the Ceramic coating of the hood and fenders of a 2025 KIA SOUL that should have neve encounter at Auffenberg KIA that required a repainting & redo of the Ceramic coating of the hood and fenders of a 2025 KIA SOUL that should have never been delivered until the issue was fully resolved. This inconvenience required 4 trips back & forth to the dealership. This was a referral I made to this dealer and no one has offered any good will gesture to recover the way this was handled. I hope they will review their customer service practices for future customers. More
Auffenberg is a great place to get your repairs on your car. Fast and reliable. car. Fast and reliable. More

