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Auffenberg Kia

Shiloh, IL

4.7
220 Reviews
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1155 Berg Blvd

Shiloh, IL

62269

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Showing 220 reviews

September 12, 2025

Paige, at the front desk, was very helpful and had me on my way! Very good customer service! Thank you, Paige! More

by BLEDSOER40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige
September 11, 2025

Clean & has a very nice waiting room also All of the staff is nice and respectful. More

by COLLINSROBERT323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
September 10, 2025

Doug was phenomenal. He’s very knowledgeable and thorough. I highly recommend him as your service technician. More

by Convallaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Koch
September 10, 2025

The service department is great. I can always expect to get a good job done on my kia telluride. They always give me a report on the condition of the automobile and tell me if anythi More

by richard.koshko1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Gillen
September 09, 2025

Very courteous and very punctual as always. Enjoy having work done at the dealership. Joe and Doug are always helpful. And I’m very appreciative. More

by KSTUCKEL14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe and Doug.
September 08, 2025

Historically haven't had great experiences with service. This past time it took almost 2 hours when we had an appointment and all. Doesn't seem like it should take so long for oil change and tire rotation. More

by BJWESSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't know
September 07, 2025

Always a fast and great experience when I go there. Car was serviced and I was in and out in no time at all. More

by KYLEDOVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Tilk
September 07, 2025

They did a great job. Very patient with us looking for all the new vehicles that are available. More

by DMWATERS7576
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tami Wilde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Galloway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Summers
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2025

you changed the motor in the car, and refused to tell me what you were doing. Even after I asked about 5 times. I was told over and over again. We are going to take care of this. Don’t worry. As I was being More

by MELISSAR.GILL37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was the man who runs the service department
August 31, 2025

Joe in service department is outstanding! He kept me up to date on the maintenance of my car! More

by GRENOCHS
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe in service
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