Auffenberg Kia
Shiloh, IL
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The service department is great. I can always expect to get a good job done on my kia telluride. They always give me a report on the condition of the automobile and tell me if anythi I can always expect to get a good job done on my kia telluride. They always give me a report on the condition of the automobile and tell me if anything needs to be done. They always keep me informed on the progress of the car when it is in the shop. More
Very courteous and very punctual as always. Enjoy having work done at the dealership. Joe and Doug are always helpful. And I’m very appreciative. Enjoy having work done at the dealership. Joe and Doug are always helpful. And I’m very appreciative. More
Historically haven't had great experiences with service. This past time it took almost 2 hours when we had an appointment and all. Doesn't seem like it should take so long for oil change and tire rotation. This past time it took almost 2 hours when we had an appointment and all. Doesn't seem like it should take so long for oil change and tire rotation. More
They did a great job. Very patient with us looking for all the new vehicles that are available. Very patient with us looking for all the new vehicles that are available. More
you changed the motor in the car, and refused to tell me what you were doing. Even after I asked about 5 times. I was told over and over again. We are going to take care of this. Don’t worry. As I was being what you were doing. Even after I asked about 5 times. I was told over and over again. We are going to take care of this. Don’t worry. As I was being ushered out of the building. You tried to make me purchase a car. So you could get your motor back in my opinion. I will never do business with you again. I’ll make sure to tell people how I was treated. More

