Auffenberg Kia

Everyone that I interacted with (Ciara, James, and Cameron) were professional, knowledgeable, and knowledgeable in their areas! Cameron) were professional, knowledgeable, and knowledgeable in their areas! More

Doug and Paige were absolutely awesome while working through a warranty claim and repair that had the potential to be both incredibly time consuming and expensive. Doug was not only able to get thin through a warranty claim and repair that had the potential to be both incredibly time consuming and expensive. Doug was not only able to get things situated he went above and beyond. The process was significantly faster than initially expected and I have no doubt that it was because of Doug and the rest of your team. I appreciate the time and compassion I was shown during a stressful situation. 10 out of 10 experience. 5 stars ⭐️ for sure. Thank you all for all you did and do. Your jobs can't be easy. Customers don't come in to say hey 👋 we come when we have something wrong. Frustrated, or worried but as customers, not always at our best. Day in and day out these two individuals have doubled as friends and dare I say... counselors!?!? You guys have been amazing. Thank you! See ya again soon...just hopefully not too soon no offense 🤷‍♂️ More

They were amazing and thoroughly explaned everything to me! I also appreciated the video tha was sent to show me my break pads! me! I also appreciated the video tha was sent to show me my break pads! More

I have never had a bad experience. Always willing to answer your questions. Very respectful Always willing to answer your questions. Very respectful More

Excellent service! I can’t say enough about how helpful and wonderful the service department is at Kia. Absolutely wonderful. I can’t say enough about how helpful and wonderful the service department is at Kia. Absolutely wonderful. More

People were super pushy trying to up the price and adding extra crap I didn't want or need. Told them no more than once and took over two hours to buy my car because they kept bringing more salesmen to try a extra crap I didn't want or need. Told them no more than once and took over two hours to buy my car because they kept bringing more salesmen to try and coerce me into more expensive add ons. More

Negative - the push by finance to add warranty cost. I gave max payment for my budget. This was observed. Finance pushed for extra warranty cost of almost $300 more than my max payment. 🤷🏻‍♀️🤷🏻‍♀️. I gave max payment for my budget. This was observed. Finance pushed for extra warranty cost of almost $300 more than my max payment. 🤷🏻‍♀️🤷🏻‍♀️. If you know that someone can’t pay more than a certain amount why waste their time with this pitch? I was told the ceramic coating was “included in the price” by my saleswoman. Got to paper signing and found out it wasn’t🤷🏻‍♀️🤷🏻‍♀️. I feel this should have been given to me since I was told my sales that it was. False information that went into my decision to lease the auto. More

Great customer service. Kind reliable and educated on the cars they sell. Took the time to show us everything we had questions about Kind reliable and educated on the cars they sell. Took the time to show us everything we had questions about More

Doug and Paige both absolutely crushed the customer service experience. They were able to help get Kia to honor their warranty and rush parts that were “indefinitely back ordered”. Pure magic! Very gra service experience. They were able to help get Kia to honor their warranty and rush parts that were “indefinitely back ordered”. Pure magic! Very grateful to their team. More

Justin did an amazing job helping me find my car and staying within my budget ! I’ll be sure to recommend to friends and family staying within my budget ! I’ll be sure to recommend to friends and family More