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Auffenberg Kia
Shiloh, IL
457 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 457 reviews
Verified Customer
May 30, 2026
Love the customer service and sales rep, Samuel Moore. Answered all my questions, looked into anything that I inquired about, and give us the best deal that he could offer. Answered all my questions, looked into anything that I inquired about, and give us the best deal that he could offer. More
by STEVENKRUGLE
Employees Worked With
Samuel Moore
May 28, 2026
This was an over all great experience. I would recommend to others to come there for service. I would recommend to others to come there for service. More
by DARIANHARRIS.DH
May 24, 2026
Eric was very nice and courteous. This was our fourth purchase of a KIA! 2 in Belleville, 1 in Ofallon and now this one in Shiloh, staff and auto body are always very nice as well. No This was our fourth purchase of a KIA! 2 in Belleville, 1 in Ofallon and now this one in Shiloh, staff and auto body are always very nice as well. No pressure when we were looking, liked that. Not a fan of the insurance spiel but then who is. Going back to learn more about our car from Eric, visual picture is better than reading a book guide, which we have already used. More
by DAVID2831
Employees Worked With
May 23, 2026
Communication reference what was fixed or what needed to be fix , how much things cost did not match up with what was verbally said than what was written on my report. Everything was inconsistent. I'm not be fix , how much things cost did not match up with what was verbally said than what was written on my report. Everything was inconsistent. I'm not sure if all my spark plugs were changed or not. The report said nothing needed but also say I purchased 4 spark plugs. I called back up there after reading report thoroughly and expressed my concerns about what was said verbally versus what was on the report. Douglas was nice and explained to me about the new tech who worked on my car and wrote the report. The inconsistency made me very uncomfortable and not trust the integrity of KIA. I'm in the process of purchasing another vehicle but it definitely will not be a KIA. Today is the firs day I actually drove my car so time will tell if they actually changed out all the parts that I paid for. More
by rhemadanceministry
Employees Worked With
Douglas was nice
