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Auffenberg Kia

Shiloh, IL

4.7
190 Reviews
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1155 Berg Blvd

Shiloh, IL

62269

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Showing 190 reviews

October 06, 2025

I called to schedule appointment and was scheduled promptly. Work was completed in a timely manner. Was given a car wash ticket to top the experience off. Thank you. More

by pat_riley54@yahoo.com
Workmanship
Recommend Dealer
Yes
Employees Worked With
Not sure of employees name. May have been joe.
October 05, 2025

The customer service was great. The individual who sign us in was courteous and polite. More

by VGOLD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
October 05, 2025

The dealership was very professional. Chairs was very comfortable. Nice that they had coffee. Thanks More

by MCEBERHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Catlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Summers
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2025

We had a wonderful experience. Everyone was very friendly and said they would love to have our business and thanked us for it when we bought. Highly recommended! More

by LANCEFULK
Recommend Dealer
Yes
Employees Worked With
Brendan Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tami Wilde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Galloway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Summers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Blunt 5 Stars
October 03, 2025

The service dept replaced my KIA motor on a warranty repair. They didnt install the exhaust flex tube correctly. They tried to stick with a $932 repair bill for their mistake. Im done with this dealer. More

by ie7726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gower
October 01, 2025

If you want to be without a vehicle for months and be told lies about a half xxx job, take it on in to the service department. More

by DARLACORSSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Chapman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug
October 01, 2025

Doug Koch was extremely helpful and pleasant. I appreciated his help with my service appointment. More

by CORY1463
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Koch
October 01, 2025

Everything went smoothly and as expected. Only complaint is I didn’t receive a carwash barcode like I have for previous service visits. More

by JESSICA WILLMONT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didnt work with sales
September 30, 2025

Excellent Service. Paige was very friendly and helpful and greeted me right away as I walked in and got me in even when I was a little late to my appointment time. Serv More

by JOVAN.WARREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paige
September 30, 2025

My car was taken to service at my appointment time. Everything was explained when I dropped the car off. I received a video of the car inspection letting me know the car was in top working order. The s More

by JILLCONNORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yemi Makenjoula
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