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Auffenberg Kia

Shiloh, IL

4.6
166 Reviews
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1155 Berg Blvd

Shiloh, IL

62269

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Showing 166 reviews

September 09, 2025

Very courteous and very punctual as always. Enjoy having work done at the dealership. Joe and Doug are always helpful. And I’m very appreciative. More

by KSTUCKEL14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe and Doug.
September 08, 2025

Historically haven't had great experiences with service. This past time it took almost 2 hours when we had an appointment and all. Doesn't seem like it should take so long for oil change and tire rotation. More

by BJWESSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't know
September 07, 2025

Always a fast and great experience when I go there. Car was serviced and I was in and out in no time at all. More

by KYLEDOVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Tilk
September 07, 2025

They did a great job. Very patient with us looking for all the new vehicles that are available. More

by DMWATERS7576
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tami Wilde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Galloway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Summers
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2025

you changed the motor in the car, and refused to tell me what you were doing. Even after I asked about 5 times. I was told over and over again. We are going to take care of this. Don’t worry. As I was being More

by MELISSAR.GILL37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was the man who runs the service department
August 31, 2025

Joe in service department is outstanding! He kept me up to date on the maintenance of my car! More

by GRENOCHS
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe in service
August 29, 2025

The customer service at Auffenberg Kia is always a good experience. The waiting area is always clean and accommodating. More

by ARTHURENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford
August 28, 2025

Shortage was taken in for oil change and tire rotation. Customer reps are always very friendly and helpful. Work performed inn around 35-40 minutes. Checked for any recalls also while there. Exceptional se More

by MICHAELMINEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Was visiting service dept.
August 27, 2025

They have always and was very helpful, communitive about my situation regarding my car. Great facility. More

by COUR3SECC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Koch
August 27, 2025

Service was friendly and timely. Waiting area is clean with plenty of workspace. Services were performed to satisfaction and technicians gave us a heads up on other services that wil More

by Bcolstock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Tilk
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