Auffenberg Nissan

I was told my "oil change" deal I bought that includes 3 oil changes was up and this was all. I had only gone 1 other time. My car is only 1 year old and I went on my 6 month date. Anyways, they looked i oil changes was up and this was all. I had only gone 1 other time. My car is only 1 year old and I went on my 6 month date. Anyways, they looked it up and said someone else in Alton used my oil change and there was no way of changing it. Someone messed up my account and this other persons account. I had to call the original seller of the car, ( St. Charles ) and then also Alton. None of them could delete this other persons name off my account. They said I had to call Nissan's national office. No help from 3 dealerships. It was on the paperwork, someone else's oil change number and their name but it was on my account and nobody could take it off or offer me another oil change. I also asked about a piece of foam in my windshield that was sticking out, guess what, after the oil change, it was still sticking out. More

This is my fifth car from Auffenberg. All the staff was great, very professional. I hope I don't need another car soon, but if I do it will be a Nissan from Auffenberg. All the staff was great, very professional. I hope I don't need another car soon, but if I do it will be a Nissan from Auffenberg. More

I was in and out in less than an hour, and Jeanine was friendly and informative as always. friendly and informative as always. More

Excellent service and great sales team. John was very kind and worked with my budget. John was very kind and worked with my budget. More

Competent and knowledgeable advisors. Friendly and very personable. Seems interested in what you're saying. Friendly and very personable. Seems interested in what you're saying. More

Very crowded will take a long time to complete the deal. Waited over a week to get the vehicle (used) said they were working on it. Dog hair on all seating they tried twice to clean it. Finally I gave deal. Waited over a week to get the vehicle (used) said they were working on it. Dog hair on all seating they tried twice to clean it. Finally I gave up. Yesterday the check engine light came on after only a half of tank of gas. Code P0420 now it needs catalytic converter. Don’t know if I’ll ever go back. Sat almost 3 hrs to pay cash for the vehicle. More

Very professional couritious and knowledgeable they got me in and answered all my questions and got me serviced they waiting area and bathrooms were nice and clean and everyone were so friendly I’ll defini me in and answered all my questions and got me serviced they waiting area and bathrooms were nice and clean and everyone were so friendly I’ll definitely be back More

Very knowledgeable and efficient team. Would recommend their service department to all new buyers in the market for a Nissan. Would recommend their service department to all new buyers in the market for a Nissan. More

Close to home and a very pleasurable buying experience. My salesman was knowledgeable and a big help with the buying process My salesman was knowledgeable and a big help with the buying process More

Dakota as always very professional. You are great. Timing as always just perfect. I appreciate You are great. Timing as always just perfect. I appreciate More