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Auffenberg Nissan

Shiloh, IL

4.6
555 Reviews
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1130 Auffenberg Avenue

Shiloh, IL

62269

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Showing 555 reviews

June 20, 2026

They do good work and keep prices reasonable. They do not push for unnecessary repairs. More

by npendergrass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muriel Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for your kind words! We strive to provide top-notch service at affordable prices and prioritize only necessary repairs. We appreciate your support and hope to continue exceeding your expectations.

June 20, 2026

Everyone was very polite, friendly, and the service was fast. I would definitely. The front desk was very accommodating. More

by TUCKERD28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muriel Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for taking the time to share your positive experience with us! Our team strives to provide excellent service and we're delighted to hear that you were pleased with your visit. We hope to see you again soon!

June 20, 2026

They made it easy as possible. Fast check-in, easy text to review issues and any extra repairs i did or did not want done. More

by LAUX72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanine Johnston
Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for your review! Our goal is to make your experience as seamless as possible. Glad to hear our check-in process and communication met your expectations. We appreciate your feedback!

June 19, 2026

It is always a pleasure to see Janine her customer service is excellent and timely. More

by mrs_stacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janine
Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for the kind words! We are so glad that Janine's customer service has made your experience a pleasant one. We strive to provide timely and excellent service to all of our customers. We appreciate your feedback!

June 18, 2026

They were friendly & welcoming. They kept informed about our vehicle & when it was ready to pick up More

by FAHRNER6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Voss
Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for your kind words! We are so glad to hear that you had a positive experience at our business. Our team prides ourselves on providing excellent customer service and keeping our customers informed. We appreciate your business and hope to see you again soon!

June 18, 2026

Service was excellent. Everything was explained very well. Check out and review of services was detailed. Along with future needs on maintenance. More

by HOTROD1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muriel Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenine
Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for your positive feedback! We're thrilled to hear that our service exceeded your expectations and that our team was able to explain everything clearly. We look forward to serving you again in the future.

June 17, 2026

I just purchased my 2026 Nissan Rogue a few days ago and I am really enjoying my purchase! From the moment I pulled up, to the moment I drove off the lot I felt confident in the Auffenberg Nissan Team! I ju More

by JONES.FAYTH03
Recommend Dealer
Yes
Employees Worked With
Alex
Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for choosing Auffenberg Nissan and trusting our team to help you find your perfect car! We are so happy to hear that you had a great experience with Alex and our team. Congratulations on your recent graduation and new car - we wish you many happy miles ahead! #AuffenbergProud #CustomerSatisfaction

June 13, 2026

The Sales Consultant was very helpful and knowledgeable, and he tried to make our car buying experience as painless as possible. Would recommend Nissan USA provide a better explanation of the military ince More

by CHARLESL20
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Robertson
Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for your positive feedback! We are glad to hear that our Sales Consultant was helpful and knowledgeable in making your car buying experience as painless as possible. We will definitely take your feedback into consideration and work with Nissan USA to provide a better explanation of the military incentive/rebate. We appreciate your recommendation and we are happy that Shawn was pleasant to work with. Congratulations on your new car!

June 12, 2026

Never really have a bad experience with any of the Auffenberg dealerships. The service department has taken care or me and my 2 vehicles for the past 5 years. More

by MICHAELKARRAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only dealt with Jeanie in service
Jul 30, 2026 -

Auffenberg Nissan responded

We are thrilled to hear that you and your vehicles have consistently received top-notch service from our Auffenberg dealerships over the past 5 years. Thank you for your loyalty and for being a valued part of our community! #AuffenbergFamily

June 12, 2026

So a safety part was missing off of my new 2026 vehicle. I was told online to contact a manager. I called the store, who wouldn't give me a manager and I have yet to get a response from any manager. The fir More

by robertgwright9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Muriel Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2026 -

Auffenberg Nissan responded

Dear valued customer, we apologize for the inconvenience and frustration you experienced. We are committed to providing quality service and ensuring customer satisfaction. We will look into this matter and take appropriate actions to ensure this does not happen again. Thank you for bringing this to our attention.

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