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Auffenberg Nissan

Shiloh, IL

Overview
Employees
Reviews
4.6
555 Reviews
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1130 Auffenberg Avenue

Shiloh, IL

62269

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Showing 555 reviews

June 11, 2026

They had Friendly staff, and quick service. The oil change was reasonably priced and very helpful to plug my tire that was losing air. More

by MFRANTZ16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Alvarez
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Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for your glowing review! We are thrilled to hear that you had a positive experience with our friendly staff and quick service. Glad we could also help with your tire issue. We strive to provide great value for our customers. See you for your next oil change!

June 11, 2026

All employees at the Auffenberg Nissan dealership in O'Fallon, IL were extremely helpful, especially Alex! More

by ABHALL32826
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muriel Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex- 5 stars
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Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for the great review! Our team at Auffenberg Nissan takes pride in providing exceptional customer service and we're glad to hear that Alex made a positive impact. We appreciate your support and look forward to serving you again in the future.

June 11, 2026

I was very pleased with the service, excellent sales person, sales manager, and finance manager that help me purchase a beautiful vehicle! Service didn’t take long at all! And I love my car More

by MS.LEW1969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kat, Tim, A
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Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for your kind words! We are so happy to hear that you had a great experience with us. Our team works hard to provide exceptional service and we are glad that it showed during your car-buying process. Enjoy your new beautiful vehicle!

June 11, 2026

Everyone was very courteous and professional. My car was serviced in a very timely manner. More

by EBADJIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muriel Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for sharing your positive experience with us! Providing top-notch customer service and timely service is what we strive for. We appreciate your support and hope to see you again soon! 🚘 #CustomerSatisfaction #ProfessionalService

June 10, 2026

Sitting and waiting is never fun but they were quick and efficient, popcorn and coffee was available which always helps ! More

by NICOLE.WALTER2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John H
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Jul 30, 2026 -

Auffenberg Nissan responded

Thank you so much for your kind words! We strive to provide both efficiency and comfort for our customers. Glad you enjoyed the popcorn and coffee! Come back and see us soon! :)

June 10, 2026

I was impressed on how you got me in and out in my oil change. Good job More

by CHAMIL0227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muriel Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 30, 2026 -

Auffenberg Nissan responded

Thank you so much for your positive feedback! We are glad to hear that you had a great experience with our fast oil change services. We strive to provide efficient and high-quality services for all our customers. We hope to see you again soon!

June 10, 2026

Jeanine was very nice and helpful. They were able to get my car completed very quickly More

by ALEXISRENEE96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanine
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Jul 30, 2026 -

Auffenberg Nissan responded

Thank you so much for your kind words, ! We're thrilled to hear that Jeanine provided top-notch customer service and that your car was taken care of efficiently. We appreciate your business and hope to see you again soon.

June 09, 2026

Scheduling the appt was easy and the service person was nice and easy to work with. More

by KWHITE17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for the kind words! We are delighted that you found our scheduling process easy and that our service person was friendly and accommodating. We look forward to serving you again in the future.

June 09, 2026

Took over 3 hours to get 4 tires changed. My key fob for my 2017 Nissan was "fixed" for free but now I can't fold it. It's annoying and unwieldy. More

by ELIZCATH10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Muriel Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for bringing this to our attention. We apologize for the inconvenience and we will work to ensure timely service and address any concerns with key fob repairs in the future. Thank you for your feedback.

June 09, 2026

I had the opportunity to have questions answered to explore my options. Very accommodating, efficient and friendly customer service experience. More

by GLEEMASK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muriel Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demairus
Print
Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for sharing your positive experience with us! Our goal is to always provide exceptional customer service and we are glad to hear we met your expectations. We look forward to serving you again in the future! 😊 #happycustomers

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