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Auffenberg Nissan - Service Center

Shiloh, IL

4.6
51 Reviews

51 Reviews of Auffenberg Nissan - Service Center

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September 19, 2025

I love the dealership but o ly doing service on Saturday is not convenient. Fix it More

by KY.DOMYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joesph
September 19, 2025

My experience with the service dept was great! Comfortable waiting area with free water and snacks. More

by JOHNSTONREALTYINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnston
September 18, 2025

Very friendly, clean dealership. Service was excellent. Employees went out of their way to make sure I was comfortable and taken care of. More

by CHRISTIAN100117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2025

They put the wrong oil in my vehicle and that wasn't the 1st time More

by MRASACREYNOLDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maintenance Dept
September 16, 2025

It seemed like it took a long time for an oil change and tire rotation. In all from the time I pulled in until I left it was about 2 and a half hours! Other than that everyone was really nice. More

by CRYSTALRAY409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2025

Service writer kept me informed and vehicle was ready when promised. Comfortable waiting area.as well More

by pdbernard240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natelie
September 14, 2025

I had a great service experience as always. Kudos to Jeanine for doing a great job More

by mosslori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanine J
September 14, 2025

Awesome customer service and in timely matter. Thank you for your service. I will come back. More

by DYAYLOR02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
September 13, 2025

Brittin is the best! He always explains everything in detail and makes sure I understand. The overall service department staff is excellent. I never feel like I’m forced More

by MZTONYA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittin Dolen
September 12, 2025

Service is the best in the company per usual. Jeanine is always willing and welcoming More

by DAZZLINDAZHEE1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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