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Auffenberg Nissan - Service Center

Shiloh, IL

4.6
51 Reviews

51 Reviews of Auffenberg Nissan - Service Center

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September 12, 2025

The servie advisor always identifies important issues, works with the technical staff to assure that all is completed in a timely manner with maximum quality. She works cooperatively with me for take in More

by WFOSTER2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette
September 11, 2025

Great service. Very detailed and on time. Experienced mechanics and thorough inspection. Easy communication and quick service. More

by rshrest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2025

Rep was pleasant and researched my needs for 100,000 mile checkup. We reviewed and discussed as car was always kept up spark plugs was main issue. Only windshield wipers were added upon inspection. Work comp More

by CSMATTATALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Alvarez
September 09, 2025

I am extremely disappointed in the service I received recently. I declined several items that I get done at another dealer or do myself. Today, I went to pull out and clean my air filter as it is a K&N a More

by JOSEPH.LAXSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I believe the young man who helped me was named Joseph.
September 06, 2025

Great service every time we have one of our vehicles in the shop! We will be returning customers. More

by THUELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2025

I appreciate the kindness and attentiveness of my service advisor at Auffenberg Nissan. Additionally, communicating with service advisors through text is very convenient. More

by S. Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Johnston was the service advisor for my car repairs.
September 03, 2025

Fast , Friendly, always helpful! ! Service Technicians are very good at what they do to keep me on the road safely Jeanine and Dave are always helpful More

by TINAHARRIS69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanine, Dakota, Dave all five stars
August 31, 2025

Friendly, clean, caring , goes above and beyond to keep customer up to date on car More

by SARAH.ROPER.2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanine johnston
August 30, 2025

Jeannine is a dream come true in the service department. I have observed and experienced her patience and perception with her 'more mature' clients. She always endures with a smile. The waiting area is wel More

by fridleyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannine Johnston
August 30, 2025

Jeanne is the best customer service rep! !! She would be the reason I would buy a vehicle here again!! More

by KAREN.BURKE53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chapman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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