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Auffenberg Nissan - Service Center

Shiloh, IL

4.6
51 Reviews

51 Reviews of Auffenberg Nissan - Service Center

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August 30, 2025

Your Advisors are always helpful, giving the exact advise helpful that's needed to pit you at ease. That's very important to me!! More

by MISSKAY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota McConville,Brittany J Dolen
August 30, 2025

Stopped by without a service appointment on a Friday afternoon. Joseph was able to have my vehicle looked at quickly. They diagnosed the battery issue and were even able to replace the serpentine belt More

by GONZOFAM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Voss in service
August 29, 2025

Very knowledgeable about everything about my car. Gets things done on a timely fashion thank you More

by ELLIOTGARRET1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot her name
August 28, 2025

I always come here because of Dakota and the other lady but not sure of her name. Joe was helpful as well when I dropped of my car More

by SANDI.WATERMAN68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2025

The dealership took excellent care of my Rogue Sport and Pathfinder. The staff was friendly, efficient, and had me in and out quickly. Excellent service—I highly recommend them! More

by JAMIES781981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanine (service)
August 26, 2025

The service representative Jeannine Johnston and service manager Dakota were very friendly and helpful. They explained all maintenance item pros and cons and did not pressure me to perform any service. Plu More

by CHONER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannine Johnston and Dakota
August 26, 2025

Great customer service, friendly staff. It was very clean and welcoming. Very helpful staff. I give 10 out of 10! More

by DeAndre Commons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brawley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2025

Their customer service is always exceptional. I’v owned a Nissan and been a customer for over 15 years. More

by CHRISTINEIMMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanine
August 21, 2025

Sales person Ty O’Laughlin was good. Problems we had: paperwork process was way too long especially for a vehicle I paid cash for. The detail shop did not clean the interior Ty had to r More

by EDGAR.MOYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ty O’Laughlin
August 20, 2025

Joseph Voss was very helpful in helping us to reach a decision to schedule service. We will be calling today to schedule the recommended repairs. More

by mariecerta
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Voss
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