Austin Subaru

Excellent service, excellent staff. Shelby Childers was my Service Advisor and she was very attentive and took care of my specific issues. Always a pleasure to deal with Austin Subaru Shelby Childers was my Service Advisor and she was very attentive and took care of my specific issues. Always a pleasure to deal with Austin Subaru. Cheryl K. More

The staff was exceptionally friendly and attentive, focusing on my needs and concerns. Calvin, my salesman exhibited patience and grace while I asked numerous questions repeatedly before making my deci focusing on my needs and concerns. Calvin, my salesman exhibited patience and grace while I asked numerous questions repeatedly before making my decisions, He spent al lot of time helping me going over all the options and nuances of the cars. I was equally impressed by the cafe and waiting area available for their customers. It is a bright and cheerful place with a wide selection of drinks and snacks. This marks my second Subaru purchase in the past four months. I was involved in a horrific accident with my daughter; our vehicle was totaled, but we were able to walk away. Almost everyone involved—the tow truck driver, the estimator who assessed the car as totaled, and several others, including the paramedics —remarked that the only reason we survived was that we were in a Subaru. I highly recommend buying your Subaru from Austin Subaru for their outstanding customer service and to secure the best vehicle to ensure the safety of you and your family. More

The service experience was great. I was kept informed and my questions and concerns were promptly answered. I was kept informed and my questions and concerns were promptly answered. More

I recently had my Subaru serviced at Austin Subaru, and I have to say, the experience was excellent from start to finish. Chris Sutton, my Service Advisor, was outstanding. He kept me updated throughout th have to say, the experience was excellent from start to finish. Chris Sutton, my Service Advisor, was outstanding. He kept me updated throughout the process, offered clear and honest advice, and made sure everything was handled efficiently. It’s rare these days to find someone so professional, attentive, and genuinely customer-focused. This is what great customer service looks like. Thank you, Chris, for a superb job — truly appreciated! — Gabriele Brown More

Scott Davis is the BEST Service Advisor at this place and a GREAT image for the Subaru Corporation. This dealership goes above-and-beyond ALWAYS - in ALL WAYS. Much appreciated! a GREAT image for the Subaru Corporation. This dealership goes above-and-beyond ALWAYS - in ALL WAYS. Much appreciated! More

Carolyn was my advisor. She provided outstanding customer service. Very pleasant experience at Austin Subaru. Thank you ! She provided outstanding customer service. Very pleasant experience at Austin Subaru. Thank you ! More

Ariel was my advisor during a recent visit to drop off my Outback as the occupant detector sensor was going off in the passenger seat--even though there wasn't a passenger or any heavy objects on the seat. A Outback as the occupant detector sensor was going off in the passenger seat--even though there wasn't a passenger or any heavy objects on the seat. Ariel was super approachable, knowledgeable and set great standards and expectations around the turnaround time. The technician, Justin was able to resolve the issue in a timely manner. I also appreciated the customer service desk with Teresa, and how effective/efficient they were in handling my rideshare to get to/from the dealership as loaners weren't available at the time. Very pleasant experience overall! More

Service Adviser Jacob Matthew, Service Manager Logan Ocel, & Ultra-Super Master-Mechanic Billy Meyers are SPECTACULAR. They worked the issues at hand relentlessly, while demonstrating the professionali Ocel, & Ultra-Super Master-Mechanic Billy Meyers are SPECTACULAR. They worked the issues at hand relentlessly, while demonstrating the professionalism of the Austin Subaru dealership crew. More