Austin Subaru

I was sold an fraudulent warranty by their finance manager Taylor Tice, who lied so brazenly about the coverage I'm not sure if it's even just civil. He explicitly told me their "Foxtrot" 100k mile pa manager Taylor Tice, who lied so brazenly about the coverage I'm not sure if it's even just civil. He explicitly told me their "Foxtrot" 100k mile package included clutch replacement, when in fact it specifically exuded it, along with a catch-all clause that lets them refuse any claim by just saying you drove your car too hard. Then he told me their "dent and ding" covered unlimited windshield replacement, when in fact it covered only one minor repair with a lifetime cap of $100 Admittedly I shouldn't have signed when he just drew a confusing spaghetti bowl of pricing on a sheet of paper with a sharpie and somehow misplaced the actual text of the agreement, but honestly I didn't think even a car salesman would lie that brazenly and specifically in a contractual agreement he was selling. That's on me for understating how reckless some people will be to make a few hundred bucks off a sale though. But all they were willing to do was refund the misrepresented warranty products and apply that to the principle while still keeping my payments $200/month higher. He stonewalled and smugly told me he was the finance manager and "the loan is done" so now I'm stuck escalating to Chase finance, filling a CFPB complaint (260322-30317890) and starting the process for a claim under TDTPA 17.46 to get it fixed. I ever have to print something on paper and wait in line at the post office now. The experience would have been great is Mr Tice just told the truth, or at least agreed to a satisfactory resolution after getting caught, but now i have several unwanted chores on my plate because of it. They'll sell you the car at invoice and overvalue your trade-in BTW, just don't buy the worthless 3rd party warranties they tack on to try to recover. Be extra careful because he'll hand you an invoice with them already added on without even telling you if you don't look close. Also they'll try to sneak an extra point on their advertising interested rate at closing so double check that as well. The girl who sold me the car was nice enough though. More

ALWAYS a great experience. Scott Davis is my go-to Service Advisor (honest, knowledgable, smart) - and Matthew, my mechanic, was definitely on top of things ! Much appreciated. Scott Davis is my go-to Service Advisor (honest, knowledgable, smart) - and Matthew, my mechanic, was definitely on top of things ! Much appreciated. More

My new Crosstrek purchase was an effortless and stressfree transaction. Highly recommended. Many thanks to the entire team! stressfree transaction. Highly recommended. Many thanks to the entire team! More

I went hate for a pre purchase inspection on a new vehicle I had purchased, service was great, they were very attentive, they even sent me a video of them inspecting my vehicle, they performed an upda vehicle I had purchased, service was great, they were very attentive, they even sent me a video of them inspecting my vehicle, they performed an update on my telematics and audio system free of charge More

I was very happy with the first service appointment for my 2026 Ascent. The video of the service provided is a great tool and will be helpful in comparison for future service needs. I am a longtime Austin my 2026 Ascent. The video of the service provided is a great tool and will be helpful in comparison for future service needs. I am a longtime Austin Subaru customer; this being my 4th Subaru. I continue to receive only 5 star service from Austin Subaru and all their employees. More

Our service was totally awesome. Our appointment was on time and everyone was very helpful. They did a video of the entire service appointment. We were amazed !! Our appointment was on time and everyone was very helpful. They did a video of the entire service appointment. We were amazed !! More

Rachel was great. The coffee house is a nice touch. I can’t be happier with my Outback. The coffee house is a nice touch. I can’t be happier with my Outback. More

Absolutely amazing experience! I got a same day appointment for an emergency situation and they got me out the door quickly and with a loaner. My service advisor Chris was amaz I got a same day appointment for an emergency situation and they got me out the door quickly and with a loaner. My service advisor Chris was amazing! Answered all my questions and covered all my concerns. Thank you Austin Subaru! You have a loyal customer. More

The whole service team went above and beyond to help us on short notice. We were driving through Austin on our way back home for another 1500 miles and had an sudden noise issue. They squeezed us in and f on short notice. We were driving through Austin on our way back home for another 1500 miles and had an sudden noise issue. They squeezed us in and found the issue and offered to repair it. Special thanks to Chris and the Service Manager, plus the young mechanic who found the issue. The lounge made us feel like being in a luxury resort. Awesome experience! Highly recommended! More

The sales representative sold us our 2023 Subaru. I was there on a service visit, but I wanted to see the new cars. I love my Subaru, but I fell in love with the 2026 model. They didn't have what I was there on a service visit, but I wanted to see the new cars. I love my Subaru, but I fell in love with the 2026 model. They didn't have what I wanted on the lot, or in the vicinity, so he helped me build what I did want. It was a great experience and I got a loyalty discount on top of the trade in, so I ended up walking out with a new car made to my specifications. It will arrive in a few months. More