Austin Subaru

I had a disappointing experience with Austin Subaru with Michael & John while trying to lease a Subaru Crosstrek Hybrid. Initially, communication seemed promising, but the process quickly became frustrating Michael & John while trying to lease a Subaru Crosstrek Hybrid. Initially, communication seemed promising, but the process quickly became frustrating due to repeated lack of follow-through and poor communication. I was told multiple times that certain steps would be completed “first thing in the morning,” including reviewing my credit application and sending a payment link for the deposit. Neither happened until I had to repeatedly follow up myself. As someone who works in sales, I understand things get busy, but keeping your word and proactively communicating with customers is the bare minimum. What made the experience worse was being told by their Sales Manager they had “30 appointments” and that was why things were delayed. Instead of making me feel valued as a customer, it felt like my business was an inconvenience. I also had to chase them down for updates rather than the dealership staying engaged with me throughout the process. Mind you I was ready to move forward, credit application submitted and approved, sent Drivers License and proof of insurance. Meanwhile, another dealership was responsive, transparent, and actually worked to earn my business. They provided a significantly better offer and consistently followed up professionally. Austin Subaru ultimately admitted they could not match the deal. The sales manager even got involved, don’t ever think they would try to make things right if they really wanted my business. They didn’t. They even said to go elsewhere. If you are shopping for a Subaru in Austin, I strongly recommend checking multiple dealerships before committing. More

Austin Subaru has always been top-notch with me and our family. We've purchased two Subaru Forrester's from them and they have provided excellent maintenance service for them through the years of ownership family. We've purchased two Subaru Forrester's from them and they have provided excellent maintenance service for them through the years of ownership. I especially like the express service for oil change plus. It works for my schedule and they do a really great job with the complete inspection service that comes along with it. They are thorough and courteous and their facilities for the comfort of the customer while waiting is the best. All the employees of the service department have been excellent and responsive. Couldn't ask for more from a car dealership. More

I was having some AC issues in my Forester for several months and decided I should not push off repairs any longer with how quickly summer is approaching. I was dreading the repair cost but I had liked th months and decided I should not push off repairs any longer with how quickly summer is approaching. I was dreading the repair cost but I had liked the friendly and quick service I had received for a parts recall a while back and knew my car would be in good hands. Chris Sutton was great at keeping me updated about the status of repairs and my payment options and Dustin Peterke did a great job explaining what needed to be done to resolve the AC issue in the multi point inspection video in addition to other recommended maintenance. Once I decided what options I would take with repairs, the job was done within 48 hours of approval. I am so glad to finally have AC again! The complimentary coffee bar and rides to and from the service center really helped make the overall process a pleasant experience. Thank you so much Austin Subaru! I would definitely choose your Service Center again for future repairs! More

i was on the road returning to my home in berkeley, california when my battery died. the local austin subaru dealer determined that my alternator had died. i asked if this could be fixed quickly becaus california when my battery died. the local austin subaru dealer determined that my alternator had died. i asked if this could be fixed quickly because i was stuck in austin in a motel until it was repaired. motel fee was $125.00 per night so i wanted to be done soon. the subaru agent, shelby childers put a lot of effort into having a new alternator for my 2008 outback shipped as quickly as possible and installed right away, and i had the feeling she puts extra effort into caring for everyone with whom she deals. i was very very happy with the service i received at austin subaru, give shelby childers a raise. an employee like that is preciousl More

I am writing to share my appreciation for the exceptional service my husband and I received during our recent purchase of a 2026 Outback Wilderness. From the moment we arrived at the dealership, Mark Zieh service my husband and I received during our recent purchase of a 2026 Outback Wilderness. From the moment we arrived at the dealership, Mark Ziehr and James Wells provided a truly comfortable and welcoming experience. They were both incredibly helpful and friendly, ensuring the entire process was smooth and that we felt well-informed throughout the transition. We would like to thank Mark and James for their top-notch service and for making our vehicle purchase such a positive one. We truly appreciate the professionalism of your team. Best regards, Jadwiga P More

I was sold an fraudulent warranty by their finance manager Taylor Tice, who lied so brazenly about the coverage I'm not sure if it's even just civil. He explicitly told me their "Foxtrot" 100k mile pa manager Taylor Tice, who lied so brazenly about the coverage I'm not sure if it's even just civil. He explicitly told me their "Foxtrot" 100k mile package included clutch replacement, when in fact it specifically exuded it, along with a catch-all clause that lets them refuse any claim by just saying you drove your car too hard. Then he told me their "dent and ding" covered unlimited windshield replacement, when in fact it covered only one minor repair with a lifetime cap of $100 Admittedly I shouldn't have signed when he just drew a confusing spaghetti bowl of pricing on a sheet of paper with a sharpie and somehow misplaced the actual text of the agreement, but honestly I didn't think even a car salesman would lie that brazenly and specifically in a contractual agreement he was selling. That's on me for understating how reckless some people will be to make a few hundred bucks off a sale though. But all they were willing to do was refund the misrepresented warranty products and apply that to the principle while still keeping my payments $200/month higher. He stonewalled and smugly told me he was the finance manager and "the loan is done" so now I'm stuck escalating to Chase finance, filling a CFPB complaint (260322-30317890) and starting the process for a claim under TDTPA 17.46 to get it fixed. I ever have to print something on paper and wait in line at the post office now. The experience would have been great is Mr Tice just told the truth, or at least agreed to a satisfactory resolution after getting caught, but now i have several unwanted chores on my plate because of it. They'll sell you the car at invoice and overvalue your trade-in BTW, just don't buy the worthless 3rd party warranties they tack on to try to recover. Be extra careful because he'll hand you an invoice with them already added on without even telling you if you don't look close. Also they'll try to sneak an extra point on their advertising interested rate at closing so double check that as well. The girl who sold me the car was nice enough though. More

ALWAYS a great experience. Scott Davis is my go-to Service Advisor (honest, knowledgable, smart) - and Matthew, my mechanic, was definitely on top of things ! Much appreciated. Scott Davis is my go-to Service Advisor (honest, knowledgable, smart) - and Matthew, my mechanic, was definitely on top of things ! Much appreciated. More

My new Crosstrek purchase was an effortless and stressfree transaction. Highly recommended. Many thanks to the entire team! stressfree transaction. Highly recommended. Many thanks to the entire team! More

I went hate for a pre purchase inspection on a new vehicle I had purchased, service was great, they were very attentive, they even sent me a video of them inspecting my vehicle, they performed an upda vehicle I had purchased, service was great, they were very attentive, they even sent me a video of them inspecting my vehicle, they performed an update on my telematics and audio system free of charge More