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Austin Subaru

Austin, TX

Overview
Reviews
Vehicles
4.8
1,038 Reviews
Call Dealership (512) 220-0930
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8100 Burnet Road

Austin, TX

78757

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Showing 1,038 reviews

October 21, 2022

I was very satisfied with the service I received. The one thing that displeased me was the quote I was given at the time I made my appointment for 72000 mile service was $100 less than the quote I r More

by mkonnath
Recommend Dealer
Yes
Employees Worked With
Adriana Orozco - 5 stars
Report | Print
Oct 24, 2022 -

Austin Subaru responded

Mkonnath, thank you for taking a moment to let us know how your experience went. We are delighted to see that you were 100% satisfied with the services done on your vehicle, but we're disappointed that was an aspect of your experience that missed the mark. Please know that we hear you, and we will be communicating this feedback to our managers so they can advise. If there is anything else we could have done better during your experience, I would love to know. Please feel free to contact me directly at Timothy.Shook@cagaustin.com with any additional feedback. Thank you again, and we hope to see you again in the future! :) - Timothy Shook, COO

October 18, 2022

Everyone was courteous and professional, very nice guest lounge with amenities. Overall a great experience. More

by Max
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Bassett
Report | Print
Oct 19, 2022 -

Austin Subaru responded

Max, words cannot describe how thankful we are for your supportive feedback! It was a joy to serve you, and we hope you will be back to visit us again in the future. Thanks a million and have a great day! :) - The Team at Austin Subaru

October 14, 2022

Much faster turn-around than in the past. The reservation actually worked this time. Happy More

by mickwright
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unknown
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Oct 17, 2022 -

Austin Subaru responded

Thank you for letting us know how your experience went, Mickwright! It was a joy serving you and we hope you will let us know if there is anything we can assist with down the road. Take care! :) - The Team at Austin Subaru

October 13, 2022

No negatives to report. Good turnaround. Very likely to return for future service when needed. More

by jlangdon1
Recommend Dealer
Yes
Employees Worked With
Spencer Bassett
Report | Print
Oct 17, 2022 -

Austin Subaru responded

Jlangdon1, thank you for taking a moment to share some positive words about your experience! We appreciate you choosing us and we look forward to serving you again in the future. Have a wonderful day! :) - The Team at Austin Subaru

October 12, 2022

My experience overall has always been good. I love the indoors and outdoors waiting areas as well as the cafe. The team service team allowed a car to rev their engine several times as they laug More

by Sandra_midd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Bassett
Report | Print
Oct 13, 2022 -

Austin Subaru responded

Sandra, it makes us happy knowing that you enjoyed your experience! In regard to the other aspect of your visit, we're sorry to see that this didn't give off the greatest impression. Please know that we will be sharing this with our service team so they can advise. Aside from that, we greatly appreciate your supportive feedback and hope to have the opportunity to assist you again in the future! Thanks a million! :) - The Team at Austin Subaru

October 12, 2022

The keep me informed of the work and am treated with respect. They do not try any upcharge trickery. More

by briancarney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Huertas, Rosa Gonzalez
Report | Print
Oct 13, 2022 -

Austin Subaru responded

Brian, it is crucial that our team is treating every client like family, so it makes us proud to see that they did just that during your experience! Thank you so much for giving us the chance to assist you with your Subaru's servicing needs, and please let us know the next time we can assist. Have a fantastic day! :) - The Team at Austin Subaru

October 08, 2022

Quality service and diligent friendly staff all the way from check-in to check-out More

by Pierre V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Crabb
Report | Print
Oct 11, 2022 -

Austin Subaru responded

That is what we love to hear, Pierre! Thank you for giving us the opportunity to exceed your expectations with this awesome experience. Your support means more than you know! :) - The Team at Austin Subaru

October 07, 2022

Kevin did an awesome 10 in the Service Department at Austin Subaru! No words can express our gratitude!! More

by charlesbtaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perez, Rosa Gonzalez, Susan Moulton, Joseph Martinez, Joseph Mendoza
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Oct 11, 2022 -

Austin Subaru responded

Charles, thank you for taking a moment to leave this raving review for our whole crew! We are passionate about delivering experiences just like this, so we appreciate you taking notice of our efforts. If there is anything we can assist with in the future, please do not hesitate to let us know. We would love the opportunity to assist you again someday! :) - The Team at Austin Subaru

October 06, 2022

They have the best people, best service, best waiting area! It’s a pleasure to go there. More

by melodybl44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mendoza
Report | Print
Oct 11, 2022 -

Austin Subaru responded

Your compliments mean the world to us, Melodybl44! Thank you so much for giving us the opportunity to provide you with an excellent experience. We are lucky to have amazing clients like you! :) - The Team at Austin Subaru

October 05, 2022

Express service was quick, efficient and even addressed my non-routine battery concerns. Love the outdoor and indoor customer waiting areas with snacks and cappuccinos. More

by Cherylanno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Bassett
Report | Print
Oct 11, 2022 -

Austin Subaru responded

Cherylanno, thank you for being a fan of what we do here! It was a joy having you here, and we are so happy to see that you enjoyed every aspect of your visit. We hope to have the opportunity to assist you again in the future! :) - The Team at Austin Subaru

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