Austin Subaru

Outstanding service I had the pleasure of working with John Martinez on my purchase of a pre-owned vehicle. I would definitely have to say the customer service and friend I had the pleasure of working with John Martinez on my purchase of a pre-owned vehicle. I would definitely have to say the customer service and friendliness (and competitive pricing) is what really won me over. They have a program where you can test drive a car overnight- who else does that??!! John gave me his cell number and told me to call or text him if I ever need anything- well needless to say I blew up his phone with questions, but he was extremely helpful and polite the entire time. He answered all my questions quickly and professionally, and made sure I was very well taken care of. He even made arrangements for me to have specific needs met for the car which I really appreciate. Some dealerships treat young women who come by themselves to look at cars poorly, or will try to take advantage of them, but the second I walked in the showroom I was met with a level of professional courtesy that I have found nowhere else. I honestly felt like John was on my side of the sale the entire time. I really can't express how awesome these guys are, and I wish I could go back and buy all my cars from John specifically. Everyone at the dealership was great, but John really made an impression on me and I am happy to say he has a customer for life! More

service department rudest I've ever dealt with For several years you couldn't make an appointment for an oil change and they didn't do them on Saturdays. So last week I tried to get an oil change For several years you couldn't make an appointment for an oil change and they didn't do them on Saturdays. So last week I tried to get an oil change on a Thursday morning and was told I needed to have an appointment if I didn't want to wait for hours. I did make an appointment for 10 am Saturday. I arrived a few minutes early and told them why I was there and that I had an appointment. They told me to wait inside. At 10:20 they came & asked me why I'd brought my car in and I told them I had made an appointment for an oil change. They said it would be 1 hour to 1 hour & 15 minutes. When I decided to leave they told it might take as little as 45 minutes - but why did I make an appointment if they had no intention of honoring it? I guess we will continue to find service elsewhere and we will NEVER buy another Subaru if it means dealing with Austin Subaru. Love the car but this isn't the first time they have made service extremely inconvenient, More

Great service! Very pleased with the service dept. as a whole. I was surprised by appointment scheduling not being over booked as other dealers are. Great job servic Very pleased with the service dept. as a whole. I was surprised by appointment scheduling not being over booked as other dealers are. Great job service department. More

Excellent Service I've been using Austin Subaru service for about 18 years, through four different Subarus. The service has always been excellent. Unlike some other aut I've been using Austin Subaru service for about 18 years, through four different Subarus. The service has always been excellent. Unlike some other automotive service places, they haven't tried to sell me services I didn't need. Staff are very professional and thorough. More

ALWAYS OUTSTANDING SERVICE FIRST EXPERIENCE WITH AUSTIN SUBARU SERVICE WAS IN 1997 ON MY FIRST LEGACY. PURCHASED MY SECOND LEGACY IN 2005. AUSTIN SUBARU IS THE ONLY PLACE THOS FIRST EXPERIENCE WITH AUSTIN SUBARU SERVICE WAS IN 1997 ON MY FIRST LEGACY. PURCHASED MY SECOND LEGACY IN 2005. AUSTIN SUBARU IS THE ONLY PLACE THOSE CARS HAVE BEEN SERVISED. More

bought a car. even though it was not a new car and not even a subaru i was treated very well and would recommend this dealership to anyone. even though it was not a new car and not even a subaru i was treated very well and would recommend this dealership to anyone. More

great service, great employee Hello.. I recently had my car serviced at the Austin location. Many thanks to Sean Williams who was just wonderful! His professionalism and attentio Hello.. I recently had my car serviced at the Austin location. Many thanks to Sean Williams who was just wonderful! His professionalism and attention to detail really made a great and lasting impression. He was very thorough, took the time to explain the process and really showed care and concern with both me and my vehicle. Exceptional customer service from him. Also Patrick, the porter/shuttle driver was very friendly and helpful. Austin Subaru's Service Center really does stand out amongst the rest! Sincerely, Patricia Lehto More

Blown HeadGasket on a 2011 Legacy I purchased my Subaru Legacy in 2010 from a dealership in Georgetown, We then moved to Austin and switched all our service efforts to the Huntland Loc I purchased my Subaru Legacy in 2010 from a dealership in Georgetown, We then moved to Austin and switched all our service efforts to the Huntland Location. We have had the normal repairs and maintenances done and didn't have anything major take place until we the car started overheating at about 80,000 miles. I had to have it towed to Subaru and thought it was only a stuck Thermostat. Subaru diagnosed the problem and informed me that it wasn't a stuck thermostat and that they would have to take the engine apart to find out where the problem was, when they started taking the engine apart they promptly offered to provide a loaner vehicle at no charge. Subaru then found the problem was the head gasket which shouldn't have happened on a Subaru with only 80,000 miles. The warranty on the vehicle was 5 years 60,000 miles, our car was over the mileage but within the 5 years. Subaru was VERY supportive and also surprised of this issue. The cost to fix the head gasket was over 3,0000 dollars which was very expensive for us. I was informed that I can call the Subaru to see if they could help out with some of the cost. I got full support from the Subaru dealership here in Austin. After talking to the Subaru headquarters and then Subaru aligning with the dealer I got almost everything covered! there was a small deductible but nothing like it would have been. I want to thank this dealer ship and give a highest rating to Sean Williams and the team that helped. During the work I was proactively called and provided updates to the work, they also helped to replace a timing belt when the engine was apart that would have cost allot of money if replaced on its own. Thanks again Subaru! During this ordeal I stated to my friends that I will not buy another Subaru, but after this service and support on this issue I will definitely buy another Subaru as my next car. signed satisfied Subaru owner 2014 More

Great service with a family atmosphere I really appreciate the family attitude of the service department. They are more than willing to go the extra mile to provide you with the satisfacti I really appreciate the family attitude of the service department. They are more than willing to go the extra mile to provide you with the satisfaction and comfort that your vehicle was service promptly and properly. More

Great buying experience! Jason was great to work with. Friendly and listened to what I wanted, then found it for me. Loving the new car, and really enjoyed the buying experien Jason was great to work with. Friendly and listened to what I wanted, then found it for me. Loving the new car, and really enjoyed the buying experience. More