Austin Subaru

I am writing to let you know how much I appreciate the outstanding customer service that Austin Subaru provided with my Outback selection and purchase. I initially spoke with Roy for my new car purchase. outstanding customer service that Austin Subaru provided with my Outback selection and purchase. I initially spoke with Roy for my new car purchase. He and the entire Austin Subaru staff were very attentive and helpful. The employees I interacted with, especially Roy Reyes and Isaac Gray, were very knowledgeable about my needs, your Subaru selection and seemed genuinely interested in helping me find my new Outback, which met my needs rather than just being focused on making a quick sale. Because of their efforts, I was able to find exactly what I needed and I am very satisfied with my purchase. I look forward to purchasing my next car from you, as well as recommend Austin Subaru to others. Please let Roy and Isaac, as well as the other employees in the deakersguo, know that their efforts did not go unnoticed. You have put together a great team that makes customers feel respected and valued. I look forward to working with your team again in the future. More

I was a drop-in with no appointment and came for a scheduled maintenance on my 2013 CrossTrek. Clean, nice waiting room. Didn't have to wait long. Received car back all cleaned up and ready to roll, w scheduled maintenance on my 2013 CrossTrek. Clean, nice waiting room. Didn't have to wait long. Received car back all cleaned up and ready to roll, with everything checked on it, as per my maintenance agreement. Am very satisfied with the prompt, polite and efficient service. More

We recently took our mom's Outback in for service and were very pleased with the job. Her car needed a large job that was quite expensive and we were a little hesitant. Sean, her service adviser, was so were very pleased with the job. Her car needed a large job that was quite expensive and we were a little hesitant. Sean, her service adviser, was so patient and polite with her, he really made her feel at ease. A week after we picked up the vehicle, there were a couple of minor issue's and Subaru stepped up and covered the cost of both of the jobs that needed to be done. We have never had a dealership treat us with such care and kindness. Truly a wonderful experience all around!!! Thank you for treating us like family!! Shirley and Nancy Govro More

I have bought 3 new vehicles from Austin Subaru since 1999, and have been very satisfied. The third time the sales person stressed how great the bumper-to-bumper warranty is, so I bought it. On Dec. 21 1999, and have been very satisfied. The third time the sales person stressed how great the bumper-to-bumper warranty is, so I bought it. On Dec. 21st, my check engine light came on. I stopped at Subaru where I was told it needed a new Catalytic Converter, and made an appt. for me to bring it back early on New Year's Eve. The Service Advisor chose the day and time. The check engine light went on and off a few times, and was off again when I returned for my appt. S. suddenly decided that I no longer needed a Catalytic Converter. I drove away, stopped at a store, and when I came out, the car wouldn't drive (it just floated and revved). I had to call Subaru Roadside Service and wait an hour for a tow truck to tow it back to Austin Subaru. I spoke with a very nice woman on the phone, and she said I would be leaving my car with them, and they would provide me with a loaner car. But, S. wanted to drop me off in Cedar Creek (nothing within walking distance of my home), and leave me without a car. Finally, after much convincing, he gave me a loaner car; and, added that if I "get a ding in it, call my insurance company, don't call him!". He kept my car for 5 days. I later found out it was done in 3 days, but no one called me. I was told the technician didn't let it idle long enough before giving it back, that's why I broke down leaving their establishment. He offered no apology. Shortly after I left, the check engine light came back on. My husband took it to S. this time. S. said it was just the gas cap. We bought a new gas cap. The check engine light continued to turn on and off. We took it to another place, and they said we needed a new Catalytic Converter! I informed S. about the continuing issues, and made another appt. (4 visits in less than 2 months) to have the Catalytic Converter replaced. S. said he would order the parts to make sure he was ready for the appt., and he told me what day and time to bring it. When my husband brought it in the check engine light was on, but when S. started it up, the light was off. S. again refused to replace the C.C., but my husband told him it needed to be done now, and that's what he got the parts for. S. just walked away, and never spoke to my husband again. My husband didn't know for sure what was happening for 2 1/2 hours. Then, someone else brought out the paperwork, and said they'd replaced the Catalytic Converter. This part is covered by State Mandated Warranty, and shouldn't even have been an issue to replace from the beginning. More

The salesman, Jose York was awesome!!! Fair pice on new car, but not that great of a deal on my trade! Still happy as can be!! I would definitely recommend this dealer/salesmen!!! Four out five stars! car, but not that great of a deal on my trade! Still happy as can be!! I would definitely recommend this dealer/salesmen!!! Four out five stars! More

I don't live in Austin, but stopped in while in town on business. My wife and I were looking at 2012 Outback. David was very friendly and we hadn't been able to negotiate the price we wanted at our local business. My wife and I were looking at 2012 Outback. David was very friendly and we hadn't been able to negotiate the price we wanted at our local dealership so I thought I'd give them a shot. I sent them and e-mail documenting what I had for a trade-in and what I was looking for. We quickly came to a verbal agreement on the price on the Outback minus the trade-in and I packed up the wife and kid and left to buy the car. Half way to the dealership I called expressing concern that the deal might be altered upon arrival. David said they missed some all weather mats, but that would only be an extra $50, everything else would remain unchanged. I agreed but warned them that I would walk out if the deal was altered further (he assured me that they wouldn't pull a bate and switch upon arrival). Upon arrival and reviewing my trade in, surprise, surprise, they claim thye had entered the trade-in as a automatic instead of a standard. Now the deal was altered an additional $500. In most instances I would think these are the normal games dealers play, but I went out of my way to make it clear I wouldn't play and the fact that they were willing to pull a "bate and switch" on me after definitively saying they wound't and allowing me to drive my family a few hours in from out of town. Shame! Shame! If you can buy your Subaru from somewhere else. More

Don't do business with Austin Subaru. The word of their sales staff means very little to management or other salesmen. Verbal contracts may as well be nothing at all to these guys. If you don't get it in w sales staff means very little to management or other salesmen. Verbal contracts may as well be nothing at all to these guys. If you don't get it in writing with them, it might as well not exist. I made an offer on a used car and drew up papers to make it official. Since I planned to pay outright, their salesman agreed to hold it for 24 hours while the cashier's check was sent from my bank via FedEx overnight. The very next morning I went to pay for the vehicle and pick it up, but when I got there it had been sold it out from under me -- less than nine hours later -- and the managers acted like I had no right to be upset. Now I have to spend hundreds of dollars more just to rent a car so I can go home for Christmas. Thanks a lot, Austin Subaru. Next time, a little respect for verbal contracts would be appreciated. I'll just be glad I didn't end up giving money to such an unscrupulous dealership. More

I bought a Subaru Outback from David Reyes. He said that they were part of the Costco program. I went online and Costco sent me to dealer in San Antonio. I forwarded the e-mail to David and he assured me th they were part of the Costco program. I went online and Costco sent me to dealer in San Antonio. I forwarded the e-mail to David and he assured me they were paying Costco to be in the progam. He took the authorization number and said I get 2% above invoice price. Later Costco called and assured me that Austin Subaru is not in the program and will send a legal letter to Austin Subaru instructing them not to sell cars under the pretense of being in the progam. According to another authorized dealer I was taken for about $260. Shame on you Austin Subaru More

Austin Subaru has doing the maintenance on my wife's 97 Impreza for almost 10 years with no complaints. Service has been professional and reasonably priced. I recently purchased an 08 Forester and had n Impreza for almost 10 years with no complaints. Service has been professional and reasonably priced. I recently purchased an 08 Forester and had no issues with the price, financing and follow-up. No gimmicks,extra charges or extra stuff on car I didn't want. Everything delivered as promised. The recommended window tinting looks great and hitch install was actually done early. Not your typical experience, first time I enjoyed buying a car. More