
Austin Subaru
Austin, TX
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Express service was quick, efficient and even addressed my non-routine battery concerns. Love the outdoor and indoor customer waiting areas with snacks and cappuccinos. my non-routine battery concerns. Love the outdoor and indoor customer waiting areas with snacks and cappuccinos. More
This was my 60K mile service visit, so I knew in advance the estimated cost. Our Service Agent, Adriana Orozco , provided that info on my last oil change, and she was there waiting for us when we came in fo the estimated cost. Our Service Agent, Adriana Orozco , provided that info on my last oil change, and she was there waiting for us when we came in for this service visit. She was very professional and kept us well informed as work progressed on my car. More
Spencer and Adam were both very polite and professional. Spencer said my car would be ready in 1-1.5 hours and it was. I liked getting the text message telling when my car was ready. Spencer said my car would be ready in 1-1.5 hours and it was. I liked getting the text message telling when my car was ready. More
My car was taken care of in a very timely fashion. Lovely folks to deal with, no issues with anything. I love these Subaru people, in particular Susan Moulton, my service advisor. She ALWAYS has m Lovely folks to deal with, no issues with anything. I love these Subaru people, in particular Susan Moulton, my service advisor. She ALWAYS has my back. More
Appreciate James going above and beyond in helping prioritize multiple repairs to make our visit affordable. They also charged our AC and fixed a small leak for no charge after replacing the blower mo prioritize multiple repairs to make our visit affordable. They also charged our AC and fixed a small leak for no charge after replacing the blower motor. Great service! More
I was given a $1400 quote to replace my keys (! ), this included $800 to switch out the locks. I declined to have the locks switched because the $1400 for new keys seemed absolute insane to me. They ), this included $800 to switch out the locks. I declined to have the locks switched because the $1400 for new keys seemed absolute insane to me. They still found a way to charge me $1311, even without the lock replacement! It also took them nearly two weeks to get the job done and they didn't have a replacement car available. Pretty terrible all around. More