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Austin Subaru
Austin, TX
1,038 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,038 reviews
August 28, 2022
Amazing service. Jacob was super helpful and the entire process was fully transparent. Never felt like I was being up sold or scammed. Jacob was super helpful and the entire process was fully transparent. Never felt like I was being up sold or scammed. More
by Hockeywhitey
Employees Worked With
Jacob Mathews
August 28, 2022
Miguel and the entire service team did a great job! My daughter had a low speed accident with a curb and we replaced the front bumper cover. I brother Crosstrek in for routine maintenance and asked My daughter had a low speed accident with a curb and we replaced the front bumper cover. I brother Crosstrek in for routine maintenance and asked if we could recalibrate the eye sight system. After a discussion with Miguel and the Shop Foreman and looking at the diagnostics it was determined recalibration of the eyesight system was not necessary. All diagnostics were checked snd the Crosstrek was in great shape with all systems functioning properly. The 2021 Crosstrek was ready to return to my daughter. Thanks to Danny Sosa, Miguel the Shop Foreman and everyone who assisted with getting the Crosstrek back to like new condition! Thank you, Bryan S. More
by Bryan S.
Employees Worked With
Miguel Cameron Tomayo, Danny Sosa, Randy Crist, Scott Hills
August 19, 2022
Great service on short notice! Appreciated courtesy and professionalism. Service worked late to get everything taken care of same day. Appreciated courtesy and professionalism. Service worked late to get everything taken care of same day. More
by MimiX4
Employees Worked With
David Parga
August 05, 2022
Very clean, fast service. Excellent wait area with complimentary coffee bar and snacks. I'm very happy with the work that was done and everyone I interacted with. I'll definit Excellent wait area with complimentary coffee bar and snacks. I'm very happy with the work that was done and everyone I interacted with. I'll definitely bring my car back for future service! More
by srwheat
Employees Worked With
Marco Moran
July 29, 2022
Enjoyed my experience while getting an oil change. It was relatively quick although I did stop by early in the morning. One minor concern is the business center waiting room has slow network speeds. W It was relatively quick although I did stop by early in the morning. One minor concern is the business center waiting room has slow network speeds. Would have been nice to have faster network. More
by Rockmanx
Employees Worked With
Spencer Bassett
July 29, 2022
I am outraged at Austin Subaru. I brought my forester in for a “check engine” light issue on Wednesday7-27-22. The same day they told me the light was caused by built up carbon on t I brought my forester in for a “check engine” light issue on Wednesday7-27-22. The same day they told me the light was caused by built up carbon on the intake valves. They (Joseph Mendoza…don’t let me get started about his incompetence) forwarded an estimate for that repair ($1,700) the repair estimate alone with four other repair item in urgent need of repair. The total estimate for the diagnosed check engine light was $9,500!!! I told them Are you out of your mind, the car is only worth $14,000. Joseph told me that the other items on the estimate, items like reseal the entire engine ($5,500) were recommended and had nothing to do with getting the check engine light to go off. The estimate said that these items were in urgent need of repair. Talk about “selling Up”. I had to rent a car from Enterprise because I knew the (1,700) repair would take a per day to complete, based on what Joseph Mendez erroneously told me. Joseph texted me today (he doesn’t like to make the phone call) to tell me that cleaning the carbon off the valves would take until late Tuesday. What??? Moreover, Joseph texted me that they did not have a loaner to give me until late August. Great customer service, NOT! So now I’m looking at a $1,000 rent car bill on top of Austin Subaru’s charges. Finally, my Forester was in Austin Subaru 5 weeks ago for the exact same “check engine” light issue. At that time they cleaned out the #1 & #2 cylinder and replaced the badly corroded spark plugs for $1,700. I told Joseph Mendoza that I should be issued a credit, since the new estimate was to perform the same exact repair. No reply 2 days later. I will call the General Manager tomorrow with this same information. Based on my horrible experience, I strongly suggest not giving Austin Subaru your business. More
by Myersrich2019
Employees Worked With
Joseph Mendoza
