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Austin Subaru

Austin, TX

4.8
1,039 Reviews

8100 Burnet Road

Austin, TX

78757

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Showing 1,039 reviews

August 28, 2022

What a great facility and community of people. Everyone I’ve dealt with has always been kind and competent. The lounge is pleasant and the refreshments are quality and welcome. Thanks y’all! More

by alternick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel?
Aug 29, 2022 -

Austin Subaru responded

Alternick, we're so grateful that you took the time to share this positive feedback with us! We are passionate about delivering exceptional experiences just like this and it is always a joy to serve our awesome clients. Thank you for allowing us to assist you and please let us know if there is anything you need down the road! :) - The Team at Austin Subaru

August 28, 2022

Amazing service. Jacob was super helpful and the entire process was fully transparent. Never felt like I was being up sold or scammed. More

by Hockeywhitey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Mathews
Aug 29, 2022 -

Austin Subaru responded

We appreciate the thoughtful review, Hockeywhitey! Jacob is a true asset to this team and we will be sure to pass your kind sentiments along to him. He will be thrilled to learn about this wonderful feedback! If there is anything you need our assistance with in the future, please do not hesitate to give us a call. Thanks a million! :) - The Team at Austin Subaru

August 28, 2022

Miguel and the entire service team did a great job! My daughter had a low speed accident with a curb and we replaced the front bumper cover. I brother Crosstrek in for routine maintenance and asked More

by Bryan S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Cameron Tomayo, Danny Sosa, Randy Crist, Scott Hills
Aug 29, 2022 -

Austin Subaru responded

Bryan, it was our pleasure to assist you with your Crosstrek's servicing needs! Thank you for taking the time to leave this kind message for Danny, Miguel, and the rest of our hardworking team. It is always a joy working with awesome people like you and we hope to have the opportunity to assist again in the future! :) - The Team at Austin Subaru

August 27, 2022

Service is always prompt and courteous and it’s good to know that the tech folks are factory trained. More

by Simon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perez
Aug 29, 2022 -

Austin Subaru responded

Simon, we appreciate your generosity and support! It's great to see that our service team provided a knowledgeable and transparent experience from start to finish and that they left you with a stellar impression. Thank you for choosing us to assist & have a great rest of your day! :) - The Team at Austin Subaru

August 21, 2022

Got seen early and was out sooner than expected. Was a very quick and smooth visit More

by ksharrison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamoya
Aug 22, 2022 -

Austin Subaru responded

Ksharrison, thank you for taking the time to come on here & leave some encouraging words for our team! It was a joy being able to assist you with your vehicle's servicing needs & we hope you will let us know if there is anything we can be of help with in the future. :) - The Team at Austin Subaru

August 19, 2022

Great service on short notice! Appreciated courtesy and professionalism. Service worked late to get everything taken care of same day. More

by MimiX4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parga
Aug 22, 2022 -

Austin Subaru responded

MimiX4, the pleasure was all ours to assist you! Thank you for giving us the opportunity to provide a comprehensive, transparent, and knowledgeable experience. It makes us proud to see that David earned 5-stars from you & we cannot wait to welcome you back again in the future! :) - The Team at Austin Subaru

August 06, 2022

Fast, thorough, lots of communication, impressive amenities in the waiting area. Very pleased with the experience. I highly recommend. More

by Agaston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Bassett
Aug 11, 2022 -

Austin Subaru responded

Agaston, thank you for the compliments! It makes us so proud to see that Spencer earned a perfect score from you. If there is anything you need assistance with in the future, please do not hesitate to give us a shout! :) - The Team at Austin Subaru

August 05, 2022

Very clean, fast service. Excellent wait area with complimentary coffee bar and snacks. I'm very happy with the work that was done and everyone I interacted with. I'll definit More

by srwheat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Moran
Aug 11, 2022 -

Austin Subaru responded

Srwheat, it is always our top priority to deliver impeccable experiences just like this! Thank you for coming on here to show your support and let us know what a top-notch job our team did. We are so lucky to have you as our client and we look forward to the next time we can assist! :) - The Team at Austin Subaru

July 31, 2022

Thank you very much Jacob for your hard work. And thank you for building trust in all Subaru service team members. More

by Yoonji choi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel And Jacob mathew
Aug 11, 2022 -

Austin Subaru responded

Yoonji, the pleasure was all ours! Thanks so much for giving us the opportunity to provide a seamless experience for you. We're very grateful for your support and we hope you will be back to visit us again in the future! :) - The Team at Austin Subaru

July 29, 2022

Enjoyed my experience while getting an oil change. It was relatively quick although I did stop by early in the morning. One minor concern is the business center waiting room has slow network speeds. W More

by Rockmanx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Bassett
Jul 29, 2022 -

Austin Subaru responded

Rockmanx, thank you for choosing us to assist you with your Subaru's servicing needs! We're happy to hear that our team delivered a seamless experience from start to finish. In regards to the issue you encountered with our network, we're sorry to hear about that! We'll go ahead and pass your feedback along to our team so they can make sure everything is running properly. If there is anything else we could have done to earn that 5th star, I'd love to know. Please contact me directly at Timothy.Shook@cagaustin.com and I will be happy to help. Thanks again! :) - Timothy Shook, COO

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