Back

Austin Subaru

Austin, TX

4.8
1,039 Reviews

8100 Burnet Road

Austin, TX

78757

Directions

By Type

Showing 1,039 reviews

July 29, 2022

I am outraged at Austin Subaru. I brought my forester in for a “check engine” light issue on Wednesday7-27-22. The same day they told me the light was caused by built up carbon on t More

by Myersrich2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Mendoza
Aug 03, 2022 -

Austin Subaru responded

Sorry to hear about your experience thus far Mr. Myers, My name is Gus Hoelscher and am the Service Director here at Austin Subaru, and a former Senior Master technician myself. You are correct that our team did diagnose your check engine light due to carbon buildup on the 27th. I also understand things going on outside of vehicle repairs may have been more pressing so it takes some time to return our call/text, but due to a delay in approval which came on the 29th, and the extensive nature of the job, the work would not be able to be completed until Tuesday. On Friday the 29th during your conversation with our Service Manager Brandon, you explained you were an Uber driver and needed your car. We offered for you to take the vehicle so you could work all weekend, but you chose to stay in the rental. Much to our dismay, due to the current new vehicle inventory shortages, we have been forced to deplete our loaner fleet by 50% and currently are very short on availability unfortunately so we have to book out loaners almost a month in advance. We are equally unhappy and frustrated about this situation and I do wish we had a loaner for you. The previous repair you mentioned with a cost of $1,700 was for an AC compressor that failed, a wheel stud replacement, and a TPMS sensor with the latter two being a problem another shop caused. This had nothing to do with the CEL and is unrelated, although it was initially diagnosed during the first visit in which the spark plugs were replaced. On your first visit with the CEL, the spark plugs were found to be severely worn and possibly original. That job was $682.75 and was the first step in getting your CEL figured out, and the intermittent short in your compressor diagnosed. These plugs need to be replaced as a starting point for any misfire code simply due to their poor condition. After replacement, the vehicle was running well and the carbon buildup rarely causes driveability issues but does cause enough of a minor misfire that the engine’s sensitive knock sensor can pick up. The remaining leak repairs are simply recommendations that our technician found and are typical for a 127k mile vehicle. We always do a thorough MPI and let our guests know of any and all issues we may find with their vehicles to inform them. These leaks were identified and recorded during both previous visits as well. It is solely up to you to proceed with those repairs or get a second opinion. In closing, we still are aiming to have your vehicle completed on the 2nd as promised. Hopefully, this helps clarify the timeline. Feel free to reach out to me with any questions.

July 28, 2022

I used the Express option with no reservation. Work was done well on a reasonable timeframe and the waiting area is very pleasant. More

by Banjoboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Britney
Jul 29, 2022 -

Austin Subaru responded

Banjoboy, thank you for reaching out to us with this wonderful message! We're happy to hear that you were able to take advantage of our express service lane; it really is such a great help to so many of our clients! We appreciate you choosing us, and we hope you will let us know if there is anything we can do to assist in the future. Have a great weekend! :) - The Team at Austin Subaru

July 24, 2022

The waiting room is comfortable and the service people are wonderful and so communicative. I was kept up to date on what was happening with my car and everything was explained well. I am very satisfied wi More

by mollyburnette7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Gonzalez
Jul 27, 2022 -

Austin Subaru responded

Molly, it's wonderful to see that you left feeling 100% satisfied with your recent service visit! It means so much to have your support, and we cannot wait to see you again in the future. Thank you for being our client, and have a great day! :) - The Team at Austin Subaru

July 22, 2022

I rarely write reviews of any kind, but this was an unusually positive experience. Everyone was super friendly and very communicative. Plus, the Lyft back and forth to my office was such a great touch. More

by Sean Berkley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel
Jul 27, 2022 -

Austin Subaru responded

Sean, we appreciate you coming on here to leave us this generous review! We agree, the Lyft services are such a great touch and make everything even more seamless. Your compliments mean the world to us, and we hope you will be back to see us again in the future. Thanks a million! :) - The Team at Austin Subaru

July 04, 2022

Tony recommended that I take my car in on Sunday and that worked out fine. Gabriel notified me that there was a radio software update and that was also taken care of. Waiting room temperature was not too c More

by CC
Recommend Dealer
Yes
Employees Worked With
Gabriel Huertas, Tony Ochoa
Jul 07, 2022 -

Austin Subaru responded

CC, thank you for taking a moment to leave some wonderful feedback for Gabriel and Tony! They are both amazing, and we'll be sure to give them a shoutout for their fantastic work here. It's great to know that you had a comfortable and stress-free visit, and we hope you will be back to visit us again in the future. Thanks again, and take care! :) - The Team at Austin Subaru

July 02, 2022

Austin Subaru provides for a great service experience with open communication, skilled staff, and comfortable surroundings. More

by stevegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ayron Vangergriff
Jul 03, 2022 -

Austin Subaru responded

Stevegav, we love seeing feedback like this from amazing clients like yourself! Thanks so much for taking a moment to show your support for Ayron and the rest of the team. We hope you'll be back to visit us again in the future! :) - The Team at Austin Subaru

July 01, 2022

Gabriel was terrific! Service was quick. Enjoyed a cup of coffee. Grabbed a dog treat for my pup. Happy with everything. Thank you! More

by Mickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel
Jul 03, 2022 -

Austin Subaru responded

Mickey, we are so happy to see this review for Gabriel! We agree, he is amazing at what he does and we're very lucky to have him as part of the team. We're glad that you enjoyed your visit and that you were able to take advantage of the complimentary cafe while you were here. If there is anything you need in the future, please let us know! Thank you, and take care! :) - The Team at Austin Subaru

Jul 03, 2022 -

Mickey responded

Thank you! You guys have been great! I had 2 BMW’s before this (my first) Subaru - I thought I would miss the Service Department there - because they were so good. Nope! I have been telling everyone hubby, sisters and friends “You should really get a Subaru! I love mine!” I know they would feel the same. And, I LOVE y’all’s heart for animals.

Jul 07, 2022 -

Austin Subaru responded

That is fantastic to hear! We're happy to have you as part of our family. And yes, if there's anything we absolutely adore here at Austin Subaru, it's puppies and pets in general! Thanks so much for the super kind message. :)

June 30, 2022

great experience except for this survey with a fifteen-word minimum. Why does it require fifteen words to describe my experience? Dumb. More

by hcarey
Recommend Dealer
Yes
Employees Worked With
William Heller
Jun 30, 2022 -

Austin Subaru responded

Hcarey, thank you for supporting our team! It was a pleasure being able to assist you, and it makes us proud to see that William earned a perfect score. If there is anything you need in the future, please do not hesitate to reach out! :) - The Team at Austin Subaru

June 30, 2022

Good experience. Waiting area superb. My car was in good hands with your technician who also owns a XT Forester Good communication with Adam during the waiting proce More

by rebuhj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Crabb
Jul 03, 2022 -

Austin Subaru responded

Rebuhj, thank you for letting us know how your experience was with our service department! It makes us extremely happy to see this level of feedback for Adam, and we'll be sure to pass your kind words along to him. If there is anything we can do to assist you in the future, please do not hesitate to reach out. We've always got your back! :) - The Team at Austin Subaru

June 30, 2022

The visit did not start out well as I had scheduled some dent repair (sold to me at vehicle purchase) and that was not coordinated to have the folks available as was noted in an email from Devin. Rachel an More

by JFK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel, Gabriel , Misty Ezell
Jul 01, 2022 -

Austin Subaru responded

JFK, thank you for sharing your experience with us! We completely understand your concerns with the error that occurred during your initial visit, and we apologize for the inconvenience that caused. Our team works extremely hard to deliver exceptional experiences to each guest, so it makes us proud to see that Rachel, Gabriel, and Misty were able to transform your experience! I see that this review is at 4 stars, so I am curious to know if there's anything else we could have done to make your visit 5-star worthy. Please contact me directly at Timothy.Shook@cagaustin.com and I will be more than happy to assist. Thank you again, and I hope to hear from you soon! :) - Timothy Shook, COO

...
13
...