Austin Subaru

One of the best experience I’ve had going to get my car serviced. Complimentary coffee from the bar and really spacious indoor and outdoor area. Susan and my service manager (Kevin?) were genuinely nice an serviced. Complimentary coffee from the bar and really spacious indoor and outdoor area. Susan and my service manager (Kevin?) were genuinely nice and caring. I never write reviews before but I was blown away by my first time visiting Austin Subaru Service. More

I love Subaru. I will not drive anything else ever again. I will also not ever buy another from Austin Subaru ever again. I won't schedule anything there ever again. My husband and I bought 2 Subaru's at the I will also not ever buy another from Austin Subaru ever again. I won't schedule anything there ever again. My husband and I bought 2 Subaru's at the end of February. It was a long process. We waited about 2 hours before sales could help but after the storm they were busy so that was understandable. After about 8 hours at the dealership, we still couldn't get back to sign the paperwork so we came back the next day to finish. I took my Ascent back in for the after-purchase treatments and the service guy out front was super friendly and helpful. My loaner was ready and I was out the door pretty quickly. When I went back to pick up my car, the girl at the service desk ignored me for about 10 minutes until I pretty much got right in her face and asked her to please get someone to grab my car. She acted irritated to have to help. About a month later, our temp tags expired. I called a few days beforehand and was told my husband and I would have to drive in to sign power of attorney forms and then drive back to pick up the plates if we wanted them before they expired. More than irritating since we live outside of town. After a few phone calls we found someone that said we could email the forms and then go pick up the plates, which we did. I'm sure glad my husband reminded me to take a screw driver because once I had my new temporary plates, the salesmen there did nothing to help me get them on. In fact, one walked right by me and watched me struggling to get the paper plates on and just walked on by. Fast forward to June, still no plates and they expire again tomorrow. Austin Subaru says we will just go through this process again, no big deal. It is a big deal and I know several people that have bought cars at other dealerships in the same county that have had their plates for some time now, so this is not a county issue. This is an Austin Subaru productivity issue and I am done with this dealership. Already scheduled my hitch install with Georgetown and they will get our money from here on out. More

Completely satisfied having bought two care in the last 14 days. Don Upton very helpful, low key and knowledgable. Also helped to trade in my 2017 outback and 2012 forester. 14 days. Don Upton very helpful, low key and knowledgable. Also helped to trade in my 2017 outback and 2012 forester. More

Good visit except that the service department had run out of a part necessary for a recall. Although I must come in again for the work to be completed, my service coordinator, Kevin, assured me they could ta of a part necessary for a recall. Although I must come in again for the work to be completed, my service coordinator, Kevin, assured me they could take me in immediately so I wouldn't have to wait again. Thanks, Kevin, for your helpfulness! More

Mark Ziehr and Jeremy Marty were very helpful with my new 2021 Subaru Crosstrek purchase and my trade-in. Thank you, Mark and Jeremy at Austin Subaru. 2021 Subaru Crosstrek purchase and my trade-in. Thank you, Mark and Jeremy at Austin Subaru. More

I purchased a new Subaru Crosstrek Sport at the end of April and I love it. Ethan was extremely helpful and patient. This was my first time buying a car and he let me know everything that was going to ha April and I love it. Ethan was extremely helpful and patient. This was my first time buying a car and he let me know everything that was going to happen so there where no surprises. It felt like he was with me every step of the way. I will recommend Ethan and Austin Subaru to everyone I know. More

Every one was attentive, pleasant, and very professional. Jack and Sterling informed us about the service ( it was our first): well explained. The waiting room was impecable: we saw staff disinfecting seats Jack and Sterling informed us about the service ( it was our first): well explained. The waiting room was impecable: we saw staff disinfecting seats and tables. Overall, super service!!!! More

The dealership is efficient, and all the staff was courteous. The process was seamless and went as I would like it to happen. I never once felt pressure. courteous. The process was seamless and went as I would like it to happen. I never once felt pressure. More

Always take care of my Subarus. I would not go anywhere else. They are getting better with every visit. I have been using them since they were a little 10 bay shop on the other side of town. else. They are getting better with every visit. I have been using them since they were a little 10 bay shop on the other side of town. More