Austin Subaru

Christian Perez was able to work me in on a Saturday for a starter replacement even though I was not on the schedule, and the repair was completed over an hour faster than I had expected. I had explained t a starter replacement even though I was not on the schedule, and the repair was completed over an hour faster than I had expected. I had explained that we needed the repair completed so my wife could travel to Kansas to join her siblings in spreading their recently deceased father's ashes. Christian went above and beyond to help us out. We discovered that the starter needed to be replaced when I was in a week earlier for service. William Heller checked me in on that day because Christian was tied up. William always does a great job as well. More

Rosa was great & got my oil change done in under an hour! Thanks for hiring such a responsive woman as a service technician. It is nice to see women working in this area! Thanks for hiring such a responsive woman as a service technician. It is nice to see women working in this area! More

Paul Nolte scheduled and assisted me with some Express Service I was having done and made the process very positive. Great job by all involved. Service I was having done and made the process very positive. Great job by all involved. More

I've owned cars and had them serviced for years. Frankly, I'm not a fan of dealers from past experiences. Austin Subaru behaves differently. From making an appointment to driving away at the end, the process I'm not a fan of dealers from past experiences. Austin Subaru behaves differently. From making an appointment to driving away at the end, the process, the people, and the service are all very good. I loved working with Susan Moulton. Even though most of the work done was routine stuff (oil change, tire rotation, and inspection) she took care to review services provided and explain the not so routine process of updating the audio system software. I was also pleased with the time it took to get the service done. Overall, this dealership tries hard to provide an excellent experience. More

I was very pleased with the service I received at Subaru. I have two opportunities to visit the dealership service center. The first was several months ago when I noticed an issue with one of my inside light I have two opportunities to visit the dealership service center. The first was several months ago when I noticed an issue with one of my inside lights. Your service person took a quick look, noticed it needed no repair, but the issue was with the secondary bulb that was in place. There was one in stock and one he had to order. He offered to put the bulb in for me at no cost, although I declined. I was really impressed at how attentive he was (sadly I did not take note of his name). The second time I visited was the recent one. I typically don't bring my cars to the dealerships because I have had terrible experiences at dealership service departments for my Hondas. I usually have to listen to their "song and dance" about all the things wrong with the car and they quote me very expensive repairs. Then I have to ask to speak to the mechanic and say something like, "what needs to be done to fix the problem I came in with? Is the service quoted for a long-term fix that likely won't even need to be done in the next couple of year?...etc". I hate doing that. So, that is the reason I am skeptical but because I left with such a good feeling from my simple, bulb-issue visit, I thought I should visit again with the current issues on the car. Christian was great. He was patient as I explained my situation, he was respectful and kind and made me feel like I was important. In the end, he explained everything that was checked out, the cost of what I came in for, the other issues and which ones can wait, which ones should be done sooner, what the cost was, etc. I love the printed explanation and guide that is given as well. In fact, everyone I encountered that day acted professionally, respectfully and were very welcoming. I really feel as though I can trust Subaru and will continue to go for the service on my vehicle. I will say that I am still fond of Honda vehicles (which is what my family has mostly owned for many years)but because of your service department, I am considering to purchase our next vehicle from Subaru. Nice job! More

Just moved to Austin from out of state. I’m impressed by how much thought and effort you put into the customer experience, and Adam Crabb was outstanding. This service department leaves my previous dealer how much thought and effort you put into the customer experience, and Adam Crabb was outstanding. This service department leaves my previous dealer’s in the dust. More

First, special shout-out to Jay, who checked me in. I went for a bike ride while service while was being done, but alas I needed air in the tires. Jay took my bike into the shop and added air per my requ went for a bike ride while service while was being done, but alas I needed air in the tires. Jay took my bike into the shop and added air per my request. Just a super extra effort to make the visit just right. Recall service went really well from scheduling (actually re-scheduled) to completion. Communication by Adam from start to finish was excellent so I knew how it was proceeding and when finished. So all around, very good. They don't act like the only Subaru dealership in town. Plus a confirmation of my lunch choice. Tumble 22 popular with service staff!! More

Will Heller is always wonderful. He is extremely knowledgeable, caring, honest and forthright. I always feel that he is on my side and I trust what he recommends. knowledgeable, caring, honest and forthright. I always feel that he is on my side and I trust what he recommends. More

I love this dealership. I bought my car new from them and I trust them with my car. They always go the extra mile. The technicians always take care when handling my car. and I trust them with my car. They always go the extra mile. The technicians always take care when handling my car. More

Susan M. & the service department went the EXTRA MILE on my Subaru, not just once but TWO times, just can't thank them enought. THANKS my Subaru, not just once but TWO times, just can't thank them enought. THANKS More