Austin Subaru

fast efficient courteous service with loaner provided. Joseph Martinez best service advisor I have had in 55 years of owning and driving my mostly new dealer purchased vehicles. Joseph Martinez best service advisor I have had in 55 years of owning and driving my mostly new dealer purchased vehicles. More

Airbag recall service I was able to get in for the Airbag recall service. Called about 9:00 am, and got an appointment at 10:30. I had a friend pick me up and the procedu I was able to get in for the Airbag recall service. Called about 9:00 am, and got an appointment at 10:30. I had a friend pick me up and the procedure took about 2 1/2 hours. All went very well. More

Everyone was conscientious and thoughtful in communicating with me and explaining what you found in the car inspection. And mindful of social distancing. Thank you for your help!!! communicating with me and explaining what you found in the car inspection. And mindful of social distancing. Thank you for your help!!! More

Car shopping, made easy! I came in with the car I wanted in mind, and apprehensive of dealing with sales people. However the staff at Austin Subaru were so amazingly helpful, I came in with the car I wanted in mind, and apprehensive of dealing with sales people. However the staff at Austin Subaru were so amazingly helpful, and not at all pushy. I worked with Jake on getting my trade in appraised, who was incredibly helpful and knowledgeable, and when I told him I couldn't make any decisions until that weekend, he introduced me to Jonathan, since he wouldn't be working on the weekend. Jonathan was super informative and made the whole process easy and enjoyable. Sonny helped us pick our extras, and laid out all the options without being pushy about any of them. Yelena worked with us doing all the finance, and paperwork. The most dreaded part, but it was extremely easy and quick. Yelena made that part almost as easy and enjoyable as the rest of the process. I couldn't recommend any other place over Austin Subaru. Definitely the best! More

Always great service.On time, friendly and accurate.The Always great service. On time, friendly and accurate. The coffee bar adds to the great environment and makes it more pleasant to wait. Thumbs up. Always great service. On time, friendly and accurate. The coffee bar adds to the great environment and makes it more pleasant to wait. Thumbs up. More

Painless car buying experience I have always dreaded buying cars, but Don made buying my first Subaru painless. Everyone involved in the process was extremely knowledgeable and fri I have always dreaded buying cars, but Don made buying my first Subaru painless. Everyone involved in the process was extremely knowledgeable and friendly. Thank you! More

Very efficient, stayed in great communication throughout my visit, personable staff, nice amenities like coffee bar, taking extra safety precautions right now throughout the service area my visit, personable staff, nice amenities like coffee bar, taking extra safety precautions right now throughout the service area More

An ordinary oil change with some nice surprizes. My car (2017 Outback) needed an oil change. I typically take my car to a Jiffy Lube, but as I bought the car used from Austin Subaru, decided to tr My car (2017 Outback) needed an oil change. I typically take my car to a Jiffy Lube, but as I bought the car used from Austin Subaru, decided to try their express service for this service. Arrived about 8:30 am and was quickly handled by the service advisor. He also noticed that I had a tire low warning light on and after a quick diagnostic felt it was just a low tire pressure. I told him I'd already pumped one tire up to 30lbs to match the others and it didn't go off. He said that these tires should be pressurized to 35lbs each. Which was news to me. He said they'll check on that when they did a inspection (fluid levels, pressure, etc.) of the car before returning it to me. Left the car off and was told it should be ready in 90 minutes. The car was ready within about an hour (surprise 1). A nice case of under promising and over performing. The car didn't have a warning light for the tires anymore, so pressurizing the tires to 35lbs. did the trick. (surprise 2) Moreover, they inspection revealed a week battery. As I've only had the car about 6 months, a new batter was installed under warranty (surprise 3). So for the price of an oil change, avoided a possible repair problem and a battery replacement. Will I take it there again? I sure would! More

Nice people but still felt like you have to research ... cheaper listed online than offer given at first in store... I have no patience with the game playing that goes along with car buying. cheaper listed online than offer given at first in store... I have no patience with the game playing that goes along with car buying. More

Service review Since I bought by vehicle last summer, I've consistently received great service--Joseph Martinez is a rock star and my go-to person for service questi Since I bought by vehicle last summer, I've consistently received great service--Joseph Martinez is a rock star and my go-to person for service questions regarding my car More