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Austin Subaru
Austin, TX
1,013 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,013 reviews
November 03, 2019
Jason was easy to work with We were very happy to work with Jason who offered a fair price, and accepted our counter offer. As for the experience, yes it took way longer than you We were very happy to work with Jason who offered a fair price, and accepted our counter offer. As for the experience, yes it took way longer than you would think it should but that's always been the case every-time I've bought a car. Our 6 year old daughter liked the kid play room, and we loved the complementary barista. The chairs were comfortable and the other staff were wonderful to work with. One of the big items in our minds that made us choose this Subaru of Austin over the other dealership in the area is that the service center is open 7 days a week. More
by scott@scottphillips.com
Employees Worked With
Jeremy Marty, Jason Clark
Helpful November 02, 2019
Tony Nguyen was wonderful and made sure we were happy with our purchase. Jeremy in finance was also great and let us take our time and answered all of our questions. He even made a couple of impromptu ph with our purchase. Jeremy in finance was also great and let us take our time and answered all of our questions. He even made a couple of impromptu phone calls and had some people come by when he couldn’t answer a question himself. We will definitely continue to use Subaru, especially if they make a full size truck! More
by laynel12
Employees Worked With
Jeremy Marty, Tony Nguyen
October 30, 2019
Very good experience I was pleasantly surprised at the great experience I had at Austin Subaru. My experience was equal to or better than my last purchase of a vehicle, a I was pleasantly surprised at the great experience I had at Austin Subaru. My experience was equal to or better than my last purchase of a vehicle, and that was at a non-commission dealership. My only issue was it still took like five to six hours and I knew what I wanted/had already done my leg work ahead of time. The people were fantastic and have continued to be as I had the after market things done. The friendliness and helpfulness have been equal in the service department as well. More
by RD
Employees Worked With
Tony Ochoa, Isaac Gray, Jason Clark
October 19, 2019
Pleasant experience Efficient, friendly customer oriented service. I would take all my cars here for service no matter the make. They make the high cost of repairs more Efficient, friendly customer oriented service. I would take all my cars here for service no matter the make. They make the high cost of repairs more palatable. More
by Oscar
Employees Worked With
Adam Crabb
October 17, 2019
great service My car needed a new transmission at 62,000 miles. Austin Subaru helped me get Subaru of America to pay for the new transmission. I cannot praise Wil My car needed a new transmission at 62,000 miles. Austin Subaru helped me get Subaru of America to pay for the new transmission. I cannot praise Will Heller enough for his help. More
by samitche
Employees Worked With
William Heller
October 15, 2019
Great buying experience This was my third purchase from Austin Subaru and it was great. New location was easy to find. I got a great deal and a more than fair price on my tra This was my third purchase from Austin Subaru and it was great. New location was easy to find. I got a great deal and a more than fair price on my trade in. More
by jnichols
Employees Worked With
Jake Kavanaugh
October 14, 2019
Brake service It was a pleasure seeing things work so efficiently. You never have to worry about getting any surprises. from the ease of scheduling to pick up, thin It was a pleasure seeing things work so efficiently. You never have to worry about getting any surprises. from the ease of scheduling to pick up, things just happened as expected More
by DWC
Employees Worked With
Charles Otte Jr.
October 14, 2019
Horrible experience Went through the process of putting down a deposit and getting my trade evaluated only to find out that the price agreed on was an error on the websit Went through the process of putting down a deposit and getting my trade evaluated only to find out that the price agreed on was an error on the website. It was there for several days. What a waste of time. A reputable dealer would have honored the posted price. Follow up - Although they did not honor the posted price, the dealer did work with us to adjust the sale price. They do seem to genuinely care about customer satisfaction. More
by AS
Employees Worked With
Jade Baumgardner
October 10, 2019
60 K Mile Outback service From the moment I pull into the service bay I know I can count on efficient and courteous service support. Abel Aguirre is an excellent communicator, From the moment I pull into the service bay I know I can count on efficient and courteous service support. Abel Aguirre is an excellent communicator, he explained all that would be done and the time line for the repairs. He called me as he said he would at 4 to give me an update and let me know when the car would be ready. The loaner was clean and ran great, it was very helpful to have a car for the day and made a big difference in my ability to get the work done, while still being able to do my job. More
by stefania
Employees Worked With
Abel Aguirre
October 10, 2019
The best professional parts person you could ever ask to have assist you and an awesome person to work with. Lee is a great credit to his profession and the dealership he represents. have assist you and an awesome person to work with. Lee is a great credit to his profession and the dealership he represents. More
by Six Stringer Bob
Employees Worked With
Lee Laxton
